Customer Service Security Officer

Charlene Randall 410-***-****(***-***-****) ******@*******.***

Professional Summary:

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability. Motivated customer service of 10+ years in fast- paced environment, work independently with minimal supervision. Demonstrated consistently strong work ethic and adherence to company policy and procedures.

Skills:

● Guest Services *Cash Register Operations * order and refund processing

● Product Promotions *Inventory Control Procedures *Responding to difficult customers

● Merchandising Expertise * Loss Prevention * Computer Proficiency

● De-escalation techniques * Customer Retention * Excellent Attention to Detail

Work Experience:

Problem Solver/Package Sorter 04/2020 to 01/2022

Amazon-Hanover, MD.

● Managed timely and effective replacement of damaged or missing products.

● Used company troubleshooting resolution free to evaluate technical problems while leveraging personal expertise to find appropriate solutions

● Enhanced productivity levels by anticipating needs and delivering outstanding support.

● Kept area with a professional appearance to maximize worker efficiency and promote customer engagement.

● Responded proactively and positively to rapid change

● Investigated and resolve customer inquiries and complaints quickly

● Trained staff on operating procedures and company services

Floor Care Technician 06/2018 to 12/2018

PMM Company-Owings Mills,

● Completed routine floor maintenance, including stripping, sealing, and finishing.

● Cleaned, vacuumed, and dusted all arears of the building.

● Maintain organized professional appearance for employees and clients.

● Mixed and safely stored hazards chemical cleaners to reduce risk of injury or illness.

● Cleaned building floors by sweeping mopping, scrubbing, and vacuuming.

Recruiter 09/2019 to 09/2020

Census Bureau-Baltimore, MD

● Evaluated strengths and weaknesses of candidates through effective screening procedures

● Created various reports to incorporate time to fill, age of requisition, new hire, work referral and human pursuit.

● Evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.

● Collaborated with hiring managers to identify and maintain recruiting needs and interview schedule

● Process HR documents and letters with 100% accuracy for all and maintained them the database.

● Acted as company expert on employment law, benefits administration, and hiring process.

● Provided consistent support to employees in all employment related areas

Administrator/Customer Service 03/2017 to 04/2020

Pinnacle Logistics- Hanover,MD

● Monitored premises, screened visitors, undated logs and issued passes to maintain security.

● Analyze truck and plane arrival and departure times to upload into the computer.

● Analyze inventory, daily attended sheets, and shipment cargo into the computer

● Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

● Checked identification of all persons entering and exiting the facility to eliminate unauthorized visitors.

● Screened bags and body with physical inspections, wands, and x-ray technology.

● Communicated with building supervisors using two-way radios, mobile phones and other technological devices.

● Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicated instructions.

● Interacted assertively but non-confrontational with all levels of personnel and public.

Associate /Driver/ Customer Service 09/2017 TO 07/2018

Honey Baked Ham- Timonium, MD

● Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.

● Anticipated customers questions and complaints and skillfully handled any concerns.

● Secured food to prevent loss and maintain freshness during transport.

● Served customers promptly by efficiently collecting and delivering as many as orders per hour.

● Verified orders prior to completing deliveries to avoid customers complaints.

● Record each delivery using proper paperwork before leaving the establishment.

● Documented mileage, deliveries, pickups, customers issues and damages.

Security Officer 11/2011 to 02/2017

Whelan Security-Hyattsville, MD

● Protected facility, property, and guests by regularly circulating premises and monitoring surveil

● Checked and verified photo identification prior to granting facility access.

● Moved throughout facility and among customers to remain aware of any developing security situations.

● Reviewed both security camera footage and live feed to spot trespassers and criminal activity.

● Updated shift logs and produced daily reports to documents security activities.

● Greeted guests professionally and courteously to cultivated welcoming atmosphere while making safety top priority.

Education:

High School Diploma 06/1983

Northwestern High School-Baltimore, MD

Business/Childcare 45-90 mins 06/2009

Baltimore City Community College-Baltimore,MD

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