Customer Service Associate

AR Amanda Ribera

Bakersfield, California ***** 661-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

I am looking for a job with a great working environment where I can use my skills to its full potential. Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Courteous with Strong Service

Mindset

Customer Retention Strategies

Upbeat and Positive Personality

Issue and Complaint Resolution

Verbal and Written

Communication

Order and Refund Processing

Understanding Customer Needs

Building Customer Trust and

Loyalty

WORK HISTORY MANAGER 03/2019 to 03/2021

Tacobell Bakersfield, California

Cross-trained staff in secondary roles to expand operational diversity Planned and executed strategies to increase business and drive profit growth

Supervised teams and provided clear objectives and consistent, performance-oriented policies

Covered daily business requirements with well-organized schedule and properly delegated assignments

Monitored employee work to assess performance and identify knowledge gaps

Organized training for new team members and routine retraining for established employees

Demonstrated safety procedures and monitored compliance Prepared schedules and assignments to meet short- and long-term business demands

Met customer demands by tracking market changes and adapting strategies to match.

FOOD SERVICE COOK 01/2018 to 08/2019

Kern County Raceway Bakersfield, California

Memorized recipes and cooked meals to meet all required nutrition and portion specifications

Followed corporate recipes and standards to prepare consistent menu options

Met fast-paced customer demands by cooking [Number]+ meals each day. VOLUNTEER 02/2018 to 02/2018

Boy's and Girl's Club Bakersfield, California

Helped children with homework

Ssisted teachers when needed

CUSTOMER SERVICE ASSOSICIATE 06/2021 to CURRENT

Home Depot Bakersfield, CA

Developed and actualized customer service initiatives to decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

EDUCATION Bachelor of Science Business Administration EXPECTED IN 01/2023 Taft College, Taft, CA

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