Customer Service Administrative Assistant

MICHELLE ANN S. DURAN

**** ** **** ****** #***

Woodland Hills, CA 91367

Cell #: 818-***-****

Email: **************@*****.***

OBJECTIVE:

To explore and gain new knowledge for my desired career which can help me develop my organizational skills, educational background, and ability to work well with people. EXPERIENCE

Hook Burger October 2020-Present

Woodland Hills, CA

Shift Manager/Customer Service

Ensuring incoming staff complies with company policy

Training staff to follow restaurant procedures

Maintaining safety and food quality standards

Keeping customers happy and handling complaints

Organizing schedules

Keeping track of employee’s hours

Report payroll data to Human Resources

Answer incoming calls

Answer customer complaints

Ordering food and other supplies

Corner Bakery Restaurant September 2016 to 2019

Princeton, NJ

Trainer/Cashier/Order-Taker

Provide high quality of customer service

Responsible for greeting guest

Clean food preparation areas, cooking surfaces, and utensils.

Maintain sanitation, health, and safety standards in work areas.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions

Wash, cut, and prepare foods designated for cooking.

Clean, stock, and restock workstations and display cases.

Order and take delivery of supplies.

Serve orders to customers at windows, counters, or tables.

Take food and drink orders and receive payment from customers. Hooters Casino September 2014 to July 2016

Las Vegas, NV

Administrative Assistant/Customer Service

Issue gaming coins and tokens to customers for cash.

Redeem coins and tokens for cash at customer request

Perform check cashing for customers based on company policies.

Operate assigned cage according to company procedures.

Count and verify cash amount at start of the shift.

Receive payment for markers and send the paid markers to the bank.

Balance funds at the end of the shift.

Help other cashiers when needed.

Complete all gaming forms and reports.

Provide friendly, courteous and efficient service to customers.

Record information regarding all transactions in the computer.

Verify correct amounts of loose coins and bundled paper money.

Maintain the cage safe and clean.

EDUCATION

Emiliano Tirona National High School

High School Diploma

*REFERENCE PROVIDED UPON REQUEST

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