JARIATU KAMARA

Pasadena, MD *****

adsvpa@r.postjobfree.com / 347-***-****

SUMMARY

Flexible, mature career oriented with over 15+ years in customer service, recruiting and management. Also 5 years in project management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunity to expand skills while facilitating company growth. SKILLS

Quality Assurance

Practice Management Compliance

Relationship Development

Cross-Disciplinary Engagement

Research Leadership

Planning and Development

Microsoft Office

Conflict Resolution

Data Management

Computer Skills

Problem Resolution

Customer Service

Relationship Building

Organizational Skills

Team Management

Training & Development

Planning & Organizing

Supervision & Leadership

Reliable & Trustworthy

Team Building

EXPERIENCE

Co-Manager / Harris Teeter MD - Dunkirk, MD 07/2019 - Current Focus in customer service, review Daily IVRs, Create monthly action plans, Review quarterly p&L reporting, Recruiting and conduct Interviews, hiring and training development, maintain associate monthly schedule, managing department managers. management of daily operations, inventory control, merchandize and product selection and placement

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Developed and maintained relationships with local physicians and other potential referral sources to promote outstanding patient service.

Implementing marketing plans, and various other retail administrative and sales floor duties. Project Manager / 7 Eleven Store - NY 06/2015 - 07/2019 Focused on project monitoring and management by developing forecasts and tracking expenses. Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency. Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

Developed solutions to project risks and issues, meeting quality and timeline goals and objectives. Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.

Built and established strong partnerships with teams, vendors and contractors. JK

Conducted periodic inspections of job sites for quality and progress. Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

Generated and tracked change orders and other contractual modifications affecting budget and schedule. Prepared cost estimates for projects of varying sizes. Created team objectives and roles with specific goals outlined for each individual. Led meetings with internal team members, consultants and contractors. Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. Reviewed project risks and devised proactive strategies to avoid potential roadblocks. Store Manager / CVS PHARMACY - NY 09/2010 - 07/2015 Create monthly action plans, Review quarterly p&L reporting, Interviews, hiring, training, maintain associate monthly schedule, managing sales associates, management of daily operations, inventory control, merchandize and product selection and placement

Implementing marketing plans, and various other retail administrative and sales floor duties Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Oversaw inventory management through cycle counts, audits and shrinkage control. Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Monitored employee performance and identified performance gaps for corrective action. Showcased and built visually appealing displays and signs to encourage customers to buy specific products. Enhanced customer satisfaction and store operations through relationship building and daily problem-solving. Evaluated store performance and incorporated feedback to implement improvement plans. Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Store Manager / Rite Aid Pharmacy - Brooklyn, NY 05/2006 - 07/2010 Recruiting, training and development, maintain associate monthly schedule, managing associates, management of daily operations, inventory control, merchandize and product selection and placement Implementing marketing plans, and various other retail administrative and sales floor duties Managed inventory tracking and physical inventory counts to minimize loss. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Established store tactics and strategies to achieve operational performance and sales goals. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues. Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Reviewed customer feedback to make operational improvements and promote satisfaction. Direct Care Worker/ Teacher Assistant / The Block Institute - Brooklyn, NY 04/2007 - 07/2009 Cared for the physically and mentally disabled using the activities of daily (A.D.L Supervised medication administration, personal hygiene and other activities of daily living. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule. Liaised with supervisor to review cases and improve care. Reported concerns to nurse supervisor to promote optimal care. Assisted with client personal care needs to foster independence and well-being. Engaged with patients and families to provide emotional support and daily living instruction. Peer Leader/Intern / Day-One Domestic Violence Agency - York NY 02/2007 - 04/2007 Working alongside CUNY students at seminars to prevent domestic violence Traveling and attending conferences related to the disadvantages of domestic violence Intern / New York Housing Authority - Brooklyn, NY 09/2006 - 12/2006 Conducted home visits and attended related client meetings under the supervision of a social worker Maintained up-to-date documentation of progress notes, assessments and service plans Fielded calls and made appointments for case manager

EDUCATION AND TRAINING

Bachelor's Degree: Social Work

Long Island University - Brooklyn, NY

GPA: 3.0

REFERENCES

References available upon Request

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