Data Entry Service Representative

GEOBIRTTIE WISE

********@*****.*** 302-***-**** Manteca, CA 95337

PROFESSIONAL SUMMARY

Motivated Fraud Analyst/Customer Service Representative with over 20 years of expertise investigating suspicious activity financial company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Quick learning skills, Resourcefulness, Patience, Multi-Tasking, Reliability, Responsibility, Strategic Thinking, Problem solving skills, Teamwork skills.

Critical Thinking

Flexible and Adaptable

Data Entry

Good Telephone Etiquette

Problem-Solving

Organization and Time Management

Attention to Detail

Dependable and Responsible

Progress documentation

Analytical and Critical Thinking

WORK HISTORY

Home Health Care Provider Remember Me Care Home - San Jose, CA 08/2018 - 12/2021

Assisted 4 disabled clients to support independence and well-being.

Cooked tasty, nourishing meals for patients to promote better nutrition.

Completed household management tasks for clients within private home settings.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Followed nutritional plans to prepare optimal meals.

Administered medication as directed by physician.

Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.

Maintained positive working relationships with referral sources to promote business services.

Fraud Specialist Citibank - Hagerstown, MD 02/2014 - 08/2018

Responsible for risk assessments of accounts that may have been fraudulently applied for and or display possible account changes that are considered to be fraudulent account takeover

Made judgment based risk assessments of credit card transactions on customer's accounts to assist in preventing or stopping credit card fraud in its earliest stages.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Streamlined and monitored quality programs to alleviate overdue compliance activities.

Contacted customers directly to notify of fraudulent activity and minimize impacts.

Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Investigated cases of bank account and credit card fraud, which involved upwards of $10,000 per case

Assisted with training in new hire classes

Driver/Dispatcher Infiniti Transportation - Seaford, Delaware 10/2010 - 09/2014

Transported Medical Patients to and from their appointments

Provided quality customer service for passengers and established rapport to obtain lifelong clients.

Assisted in hiring new employees

Trained new hires in they're daily operations

Work with HR to create and arrange schedules

Managed 10 employees daily

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

Obtained customer signatures to complete and process paperwork

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions

Updated logs and tracking documents accurately and according to schedule requirements

EDUCATION

World Harvest Bible College, Columbus, Oh 05/2007

Diploma of Arts and Religion: Music Ministries

Seaford Senior High, Seaford, DE 05/2000

High School Diploma

ADDITIONAL INFORMATION

I work with multiple non-profit organizations such as Second Harvest, The Family Giving Tree, New Misson Community Development Center,and, Yupp Organization serving less fortunate families and the homeless population. I've the pleasure of doing so for over 15 years in multiple cities and states.

Contact this candidate