Legal Assistant Service Representative

OLLIE MANAGO

Conyers, GA ***** 213-***-**** *********@*****.***

Professional Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Dependable Legal Assistant accomplished in assisting high profile attorneys on more than several successful cases. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical and organizational skills to excel under deadline and workload pressures. Skills

• Bankruptcy Law

• Memoranda Preparation

• Online Databases

• Service Support

• Database Searching

• Legal Research

• Summary Writing

• LexisNexis

• Work Assignments

• Project Organization

• Settlement Statements

• Witness Interviewing

Work History

Legal Assistant to the Managing Partner 01/2017 to Current Law Offices Of Renee Estelle Sanders – Pasadena CA

• Handled office scheduling and made notes for deadlines, motions and other important dates.

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.

• Managed accounts and client records of clients, observing confidentiality and extreme discretion.

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.

• Scheduled appointments, court appearances and depositions for busy law firm.

• Developed positive working relationship with courts, clients, law enforcement members and attorneys.

• Completed electronic filings, initiated billing statements and managed firm administrative matters.

• Completed document revisions, court document filings, travel arrangements and client billing. Attorney-at-Law 06/1990 to 03/2017

Law Offices Of Ollie P Manago – City of Los Angeles, CA

• Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.

• Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.

• Developed strategies to resolve cases in client's best interest.

• Filed timely case pleadings to meet firm deadlines.

• Drafted statements of cases and witness lists.

• Analyzed probable outcomes of cases using knowledge of legal precedents.

• Interviewed witnesses and gathered public record research relevant to each case.

• Learned and operated specialized legal software such as Nexis Lexis and Micro Soft Word. Law Clerk 05/1988 to 05/1990

Law Offices Of Pratter, Tedder And Graves – Orange, CA

• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.

• Maintained calendars for 4-person team by updating and entering court dates and meetings.

• Maintained deep knowledge of regulations and reviewed local and national laws to conduct daily tasks.

• Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.

• Increased satisfaction among law clients by applying best practices to solve complex issues efficiently.

• Used internal templates to prepare subpoenas and client correspondence.

• Met with clients on legal team's behalf to gather case information and discuss upcoming litigation. Customer Service Representative 09/1973 to 03/1988 Pacific Telephone Company – City of Los Angeles, CA

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information.

• Recommended products to customers, thoroughly explaining details.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up.

Education

J.D.: Law 06/1986

Western State University - College of Law - Fullerton, CA Bachelor of Science 06/1982

Cal State Dominguez Hills - Carson, CA

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