Banquet Server Customer Service
Resume:
EDUCATION
**************@*****.***
METROPOLITAN ATLANTA, GA
10+ Yrs of Concierge Lounge
Experience
30+ Yrs of Banquet Experience
Coffee Break Serving
Bartending
Buffet Setups
Tableware Presentation
New Hire Training
Inventory Maintenance
Transportation Arrangements
Event Recommendations
Scheduling Reservations
Client Relations
Customer Service
PROFESSIONAL
EXPERTI SE
Mr. Smith is a veteran hospitality leader with a demonstrated strength in progressive roles within the industry. With years of hotel experience from the most prestigious concierge lounges and banquets, Ricky is a self-proclaimed
“hospitality innovator” and prides himself on his ability to utilize his skills to effectively serve others. He considers himself to be a strategic and pioneering professional with the ability to “think outside the box”. Ricky is looking to leverage his vast experience at an organization that has a strong reputation of meeting the needs of the modern guest. PROFESSIONAL SUMMARY
R I C K Y Q .
S M I T H, S R
.
Employee of the Month – 5x
Employee of the Year
JW Marriott Community Service
Award – 2x
Good Food, Safe Food
Certification
Bill Teffer Award
Spirit to Serve Award from Bill
Marriott – 15x
SOFTWARE
P ROFICIENCIES
PROFE SSIONAL EXPERIENCE
UNDERGRADUATE STUDY
Morris Brown College
Atlanta, GA
DIPLOMA
D. T. Howard High School
Atlanta, GA
REFERENCES
AVAILABLE
UPON REQUEST
AWARDS &
ACCOLADES
Microsoft Office Suite
ZOOM
PMS & Romaco
2010 – ATLANTA AIRPORT MARRIOTT GATEWAY HOTEL – College Park, GA 2011 Lead Coffee Break Server and Bartender
Prepared coffee breaks, carts and stations with appropriate supplies and organized tables, action stations, buffets and carts for service. Communicated any additional meal requirements or special requests to the kitchen. Ensure courses were properly cleared and crumbed in a timely fashion. Managed the presentation of tableware so that it was accessible for the guests while monitoring cleanliness and proper sanitization of tables, stations and service areas. 1997 – RENAISSANCE ATLANTA HOTEL DOWNTOWN – Atlanta, GA 2010 Lead Club Lounge Concierge
Worked as the point of contact between guests and the hotel to answer inquiries, ensure a comfortable concierge lounge experience, serve meals, prepare coffee breaks, stock carts and stations with appropriate supplies and organized tables, organize action stations and prepare buffets and carts for service. Communicated any additional meal requirements or special requests to the kitchen. Ensure courses were properly cleared and crumbed in a timely fashion. Managed the presentation of tableware so that it was accessible for the guests while monitoring cleanliness and proper sanitization of tables, stations and service areas. 1990 – RENAISSANCE ATLANTA HOTEL DOWNTOWN – Atlanta, GA 1997 Banquet Server
Executed specifications listed on the Banquet Event Orders (BEO). Set banquet tables to meet function specifications. Delivered and served food and beverages, including, but not limited to, meals, condiments and accompaniments while ensuring menu knowledge. Removed china, glassware and silverware from tables at the conclusion of the meal period and deliver to the stewarding area. Responded to guest requests in a friendly, timely, and efficient manner ensuring satisfaction. Assisted fellow team members and other departments wherever necessary to maintain positive working relationships. Assisted others with side work such as cleaning, stocking, folding silverware, etc.
1986 – MARRIOTT MARQUIS HOTEL DOWNTOWN – Atlanta, GA 1990 Banquets Co-Captain
Instructed banquet staff on how to set up events to serve and respond to guest requests in a friendly and courteous manner. Replenished beverages as needed. Checked with guests for overall satisfaction. Abided by all laws and procedures pertaining to serving alcoholic beverages. Kept buffets stocked, beverage flowing, areas clean, and tables bussed. Promptly removed dishes as guests finished. Helped maintain the cleanliness of the banquet staging area by taking dishes to the dishwasher, bringing dishes back, buffing and polishing, and taking items back to the proper storage places.
1985 – ATLANTA HILTON HOTEL DOWNTOWN – Atlanta, GA 1986 Coffee Break Lead
Prepared coffee breaks, carts and stations with appropriate supplies and organized tables, buffets and carts for service. Communicated any additional meal requirements or special requests to the kitchen. Ensure courses were properly cleared. Managed the presentation of tableware so that it was accessible for the guests while monitoring cleanliness and proper sanitization of tables, stations and service areas. 1969 – ATLANTA HYATT REGENCY DOWNTOWN – Atlanta, GA 1985 Banquet Server
Served welcome drinks, food, meals, condiments and accompaniments. Delivered alcoholic and nonalcoholic drinks for service to guests’ table. Properly opened and poured wine at the table side. Possessed knowledge of the rules of banquet beverage control and service. Prepared tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Replenished buffet items to ensure consistency and freshness in presentation. Removed china, glassware and silverware from tables at the conclusion of the meal period and deliver to the stewarding area.
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