Service Representative Title Processor

MONICA COMPTON WILLIAMS

*** **** ****** ****, *** B Bradenton, FL 34207 941-***-**** ******************@*****.***

Experience

XPO Logistics XDT

Customer Service Representative (Dispatcher)

2206 51st Ave E Ellenton, FL 34221

September 2021 Present

Supervisor: Shane Healy

Phone:1-844-***-****

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess and resolve problems or issues

Monitor progress of delivery routes

Process changes or cancellations to delivery orders

Walmart Supercenter

Personal Shopper

5315 Cortez Rd W - Bradenton, FL 34210

April 2020 - July 2021

Supervisor:

Phone: 479-***-****

Liaising with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs

Interacting with customers to know/determine what they are looking for, providing advice and knowledge of the best products to purchase, processing purchase, and helping with exchanges or returns

Building and ensuring customer relationships and loyalty by interacting personally with them and maintaining client files.

Lyneer Staffing Solutions

Inbound Customer Service Representative

5899 Whitfield Ave, Suite 102 Sarasota, FL

October 2018 - December 2019

Supervisor: Lillian Barrientes,

Phone: 941-***-****

Manage a large amount of inbound customer calls in a timely manner.

Enter new customer information into system, or update existing customer information

Follow communication scripts when handling different topics.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Manage and resolve customer complaints.

Identify and escalate priority issues by routing calls to appropriate resources.

Ability to document all information according to standard operating procedures.

Crossmark

Retail Merchandiser

5100 Legacy Drive Plano, TX 75024

September 2016 - February 2019

Supervisor: Jeffery Armontrout

Phone: (469) 814 - 1000

Ability to move and clean shelves, install new racks and display merchandise, place shelf strips and attach tags properly.

Knowledge of date codes and plan-o-gram integrity.

Ability to process pack out, restocks and reorders as necessary.

Aerotek Staffing Agency

Fulfillment/Title Processor

2970 University Pkwy, Suite 202- Sarasota, FL 34243

November 2017 February 2018

Supervisor: Misha Fabick

Phone: 941-***-****

Ability to verify accurate title VIN number, odometer reading, release of liens, free and clear titles and titles contained no alterations.

Knowledge to check vehicle titles for accuracy.

Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed.

Process in-state and out of state vehicle registrations and title transfers.

Driveline Retail Merchandising

Retail Merchandiser

700 Freeport Pkwy, Suite 100 Coppell, TX 75019

November 2016 February 2018

Supervisor: Marcella Turner

Phone: 813-***-****

Ability to move and clean shelves, install new racks and display merchandise, place shelf strips and attach tags properly.

Knowledge to check date codes and plan -o-gram integrity.

Ability to process pack out, restocks and reorders as necessary.

Acosta Sales and Marketing

Mandate Retail Reset Service Merchandiser

12470 Telecom Dr, Suite 200 Temple Terrace, FL

April 2013 September 2015

Supervisor: Dennis Was

Phone: 813-***-****

Ability to move and clean shelves, install new racks and display merchandise, place shelf strips and attach tags properly.

Knowledge to check date codes and plan-o-gram integrity.

Ability to process pack out, restocks and reorders as necessary.

EDUCATION

Computer and Information Sciences St. Petersburg College St Petersburg, FL

Coursework in Accounting, Business Management and Computer Sciences

Bookkeeping West Orange Stark High Orange, TX

VOLUNTEER WORK

Community Outreach Word of Deliverance Church Team Leader/Supervisor

750 27th Street East Bradenton, FL 34208 November 2012 Present

May Contact Supervisor: Anthony Reddick 7 hours/bi-weekly

Phone (813) 293 - 1316

Distribute food to program beneficiaries, replenishing stocks, implementing food hygiene standards, maintaining storage spaces clean and organized, loading and unloading food items.

Contact this candidate