Customer Service & Retail Banking Teller

Nourhan Elsaghir

*** ***** **, ********** ** **401

Cell: 215-***-**** Email: **************@*******.***

Summary:

- Organized & detail-oriented with 3 years of Retail Banking Teller experience, 4 years of Customer Service experience and 8 months of credit card sales.

- Understand and demonstrate integrity, respect and the ability to develop positive relationships with management, customers and colleagues.

- Shows appreciation for others’ help and lends a hand when needed to complete shared tasks.

- The ability to learn new methods and procedures or modifies them to meet new standards.

- Works effectively on teams, as well as independently, in fast-paced environments.

- A consistently positive and friendly employee committed to reaching business goals, follows policies and procedures.

- Strong communication skills, sales experience and deep knowledge of customer service.

Highlights:

. Excellent communication skills

. Qualified in commercial servicing

. Bilingual in Arabic

. Very strong sense of banking ethics

. MS Office proficient

Experience:

_ Retail Banking Teller: Santander Bank, Lafayette Hill Branch, PA. April, 2017 – March 2020.

_ Credit card sales consultant in Commercial International Bank (CIB) _ Alexandria, Egypt.

June 2009 to January 2010

_ Customer service specialist in Ring Distribution co. (Nokia & Samsung agency) _ subsidiary of Orascom telecom holding.

January 2004 to December 2007

October 2006 to December 2007 (Acting as Customer care Senior)

January 2004 to September 2006 (Customer care specialist).

Education:

. BBA: Commerce, 2003

Faculty of commerce, Alexandria University _ Alexandria, Egypt

. High Diploma of Commercial Studies _ 5 years system, 1999

. Participating in Money Laundry course from Egyptian Banking Institute (Dec. 2009).

. Quality mindset series from Quest company (Human development & change agents) (Nov. 2007).

Includes: Personal quality – Personal effectiveness – Communication Basics – ABC of Positive communication – Customer service excellence.

. Customer satisfaction course from Maady conference center (May 2007).

. Internal quality management system auditor from Det Norske Veritas-DNV- (IRCA training organization) (May 2006).

. ISO 14001 Awareness course from Career development & consultations academy (CDC) (March 2005).

. ISO 9001:2000 Awareness course from Career development & consultations academy (CDC) (January 2005).

. Participating in the Nokia Academy course for selling skills (January 2005).

. Customer care & service skills from career development & consultations academy (CDC) (August 2004).

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