Data Entry Customer Service
Resume:
Michelle Krause
** ********* ** ****** **, K*G *L1
Phone: 613-***-****
E-mail: *.*******@*****.***
Objectives
To obtain a challenging administrative position, with an ethical company, who values hard work and continued learning.
Skills
A strong and motivated employee helping to achieve business goals with 20+ years in providing excellent client services. Superior organizational skills, problem solving, and team building skills assist in increased productivity. Proficient in the use of Microsoft Word, Outlook, Windows and POS systems. Experience assisting with managing all facets of a small business, including but not limited to, client services and clerical duties, resulting in increased sales and satisfied clients. Demonstrates comfort with clerical skills such as filing, scheduling meetings, proofreading and producing documents for publication, as well as the use of office equipment. Ability to prioritize and meet deadlines. Strong verbal and written communication skills.
Experience
Marketing Dept. Player Services Representative ( 12/2015 - 08/2022) RIDEAU CARELTON CASINO (Albion Rd,Ottawa,ON)
Duties Included
● Customer care, reception
● Scheduling appointments and directing phone messages
● Running of promotions and awarding prizes
● Following policy and procedures as instituted by OLG and the AGCO to ensure compliance with government issued rules and regs
● Promoting the Players card to customers, enabling them to access all promotions and services at the Casino
● Offering "comps" to players based on level of play
● Calculating player eligibility to each promotion
Resume: Michelle Krause
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Office Manager/Leasing Agent (06/2013 – 05/2015)
CHI SUITES INC. (110-532 Montreal Road, Ottawa, ON K1K 4R4) Duties included;
● General reception of clients and answering of phones
● Handling, sorting and distributing correspondence via e-mail
● Scheduling appointments and meetings
● Prioritize and assign daily work to ensure efficiency
● Outsourcing work orders, and following up with the progress of the contractors assigned, ensuring work is done in a timely and cost effective manner
● Maintaining filing system, manually, as well as electronically
● Producing and proofreading documents for tenant distribution
● Researching and creating expense reports, operation reports
● Accounts payable / Accounts receivable / Bank deposits
● Filing of legal documentation (N4/L1), and creation of leases
● Showing and leasing of vacant units, production of marketing in order to maximize potential clients
● Design and display of furnished units
● Direction of duties to 3 other office staff, and maintaining the office Assistant Store Manager (09/2008- 01/2013)
BELLY LAUGHS INC. (20-300 Earl Grey Dr, Kanata, ON K2T 1B8) Duties included;
● Assisted boutique owner in daily running of a new and growing small business, and helping establish it into a staple in the community
● Enhanced management productivity through “behind the scenes” organization of daily scheduling of tasks and appointments
● Lead a team of between 8-10 people in providing excellent client service and creating an outcome that exceeded the clients expectations, as well as finding creative solutions to client issues
● Tactfully addressed issues with upset clients while maintaining a high level of understanding of their diverse needs
● Trained staff regarding customer service, product knowledge, and store standards, resulting in an increase in sales annually
● Received and responded to correspondence from clients via e-mail
● Produced and proofread documents for staff as well as for publication via Microsoft Word. Documents were reviewed for content, style, spelling and grammar
● Maintained store website, and assisted clients in creating store accounts via website
● Data entry involving adding new product to the store database and the website, as well as maintaining store inventories
● Daily store paperwork, including sales reports, bank deposits and filing of invoices and staff
Resume: Michelle Krause
Page 3 *.*******@*****.***
documents
● Receiving and processing of shipments
● Maintenance of office including stocking office supplies and maintaining an organized space, in order to maximize productivity
Sales Associate/ Team Leader (09/2002- 03/2006)
GAP CANADA INC. (100 Bayshore Dr. Ottawa, ON )
Duties Included;
● Sales and client service, assisting clients in finding the products needed.
● Maintaining store standards, including store organization, to maximize the sales
● Cash specialist, assisting in all facets of customer service at the point of sale, including but not limited to complaints and returns
● Simple merchandising
● Lead and trained staff to follow GAP Canada’s high customer service standards, loss prevention, and seasonal changes
Education
OSSD (06/1996)
● Graduated with honors
References available upon request
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