Business

MOYSES HESS

*** ******* **** *** ***

MIAIMI BEACH, FL 33139

Phone: 347-***-****

**********@******.***

EDUCATION

BA in Business Administration, UNIP. Sao Paulo, Brazil. June 2009

AS in Computer Programming, FIEB. Sao Paulo, Brazil. June 2001

QUALIFICATIONS

Dynamic, communicative, organized, logical, practical, proactive and innovative.

Excellent performance in leadership, team coordination, and interpersonal skills.

Resilient and able to work under pressure.

Able to apply management techniques to effectively solve problems, achieve goals, improve financial results and ensure customer satisfaction.

SKILLS

Languages: Fluent in Portuguese, Spanish and English.

International/Intercultural Experience:

Raised and educated in Brazil

Lived in Mexico for 1 Year and traveled to 50 countries

WORK HISTORY

Flight Attendant: American Airlines, MIA/LAX/JFK September 2014 – May 2022

Responsibilities included: greeting customers upon airplane arrival, setting a high standard and providing remarkable in-flight service;

Turning challenges into solutions or alternatives and handling a wide variety of situations while in continuous contact with the public, both on and off the aircraft;

Working independently and as part of a team without supervision, ensuring the safety and comfort of customers;

Responding to a variety of emergency and non-emergency situations following applicable regulations and work rules;

Serving alcoholic and non-alcoholic beverages food while being polite and welcoming to the patrons; selling duty free items in select international flights

Director or Education: Cadiveu North America Corporation NY August 2013 - December 2016

Responsibilities included: developing, creating and ministering training courses for educators, customers and Salesforce team; visiting salons with the sales team to understand their weaknesses to build up a strategy for penetrating new hair markets in the US. Work with the marketing team for the development of events, social media strategies and participation in fairs to promote the brand

Sustainable Business Development: Orsa Group Jamuary2011 - December2011

I developed socio-enviromental marketing projects and communication planning at Orsa, a company that sets the benchmark for sustainability in the sector of certified wood, paper and packaging, within one of the most critical biomes, the Amazon. The developed projects were: communications and media's materials, actions of relationship and interaction with consumers, plans and actions for fundraising with suppliers and NGOs in order to enable the implementation and maintenance. These actions were key to enhancing the image and reputation about this topic.

I was also responsible for all planning of financial viability of projects and actions, establishing partnerships with key stakeholders, such as ad agencies, promotion agencies, banks, direct suppliers, universities, consultants, beyond negotiations with suppliers and promotion & events' companies.

International Buyer: Alstom January2010 - December2010

In the indirect sourcing area, I negotiated, drafted, reviewed and selected contracts in order to achieve better negotiation with the best saving, ensuring the best possible supply relationship. I used to do the preparation of management reports, development of indicators in the area, mapping and market research, suppliers research and purchase requisitions analysis in order to reduce company costs.

Training and Marketing: L'oréal Group January 2008 - December 2009

At MATRIX, a professional brands' division of the group, developing marketing strategies and communication, seeking a better customer interaction. The actions included the development of events, concerts, participation in fairs etc. I elaborated and taught training courses for customers and sales force to develop a greater capacity for argumentation about the advantages of Matrix products against the competitors.

In 2009 I assumed the education, training and technical coordination of a team of 26 people to ensure the quality standard of services and care. I created a review process of the life cycle of customers for activation, profitability and retention through the mapping of the main reasons that determine the satisfaction of those customers.

Commercial Management: PSA - Peugeot-Citroën January 2007 – December 2007

I worked in Special Sales at Citroën where I was responsible for leasing, sales and fleet management intended to officials, diplomats, fleet owners and customers, "VIP" and disabled people for all dealerships in Brazil . Also responsible for investigating, developing and interpreting graphs and projections of sales and leases of vehicles. I developed an integrated system that automated the lease and purchase of vehicles by employees, increasing leasing by 100% and sales by 80%.

Training and Development: HCorp Business January 2006 – December 2006

I gave support to the commercial area of a network of universities UNIFIA, developing tools to make lessons more dynamic and engaging to the students of administration, accounting and economy by reducing absenteeism and truancy. The tools consisted of business games, simulations of the theoretical analysis, case studies, technical visits etc.. The most outstanding students had their projects and results published in a book. I worked in project management, feasibility analysis of projects, preparation and analysis of balance, profit planning, studies of leverage, sensitivity analysis for different scenarios. I also created the editorial management of two books: "FINANCIAL MANAGEMENT OF BUSINESS" and "FINANCE FOR ENTREPRENEURS”.

EXTRA ACTIVITIES

In 2009 I worked as a volunteer in an NGO which had as its goal the training of people with low income, low education level, which did not have a profession. I taught groups interested in being hairdressers or opening salons. The classes for hairdressing techniques and salon management.

During the first and second years at university, I assisted the director of the courses in business management, economics, accounting, marketing and foreign trade, where my main activities were to advise students, developing projects for extracurricular activities of the courses. The most important achievements were: filtering information and getting the ability to solving problems before they had come to the coordination, besides elaborations about fairs and partnerships with NGOs for lectures and activities geared to day to day of those courses.

EXTRA COURSES

Brazil Education Meeting - New education Techniques - Matrix - 2009

Marketing Science - "101 Keys to Success of Your Business" - KSM - 2006

Marketing Relationships in Sales and Support - KSM - 2006

How to Choose and Negotiate Commercial Point - ABF - 2006

Evaluating the Franchise of Your Dreams - ABF - 2006

Legal Aspects of Franchising - ABF - 2006

Care on Building a Company - ABF - 2006

Corporate Sustainability - ABF - 2006

Motivation for Quality - Gretz - 2006

Empretec - Technology - SEBRAE - 2006

The Company and the Times - SEBRAE - 2006

Understanding Costs, Expenses and Selling Price - SEBRAE - 2006

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