Live Support Agent
Resume:
Tamika Lakes
Tempe, AZ *****
*********@*****.***
Work Experience
Live Support Agent (Remote)
COGNIZANT - Mesa, AZ
February 2022 to Present
I work the overnight shift on Waymo Project as a Live Support Agent. I troubleshoot computer modules, make routes for Waymo AS drivers and also dispatch calls. Customer Service Advocate(Remote)
Florida Blue (Blue Cross and Blue Shield of Florida) - Jacksonville, FL October 2021 to December 2021
On a 90 day contract I worked as a Customer Service Advocate assisting with Open Enrollment for BCBS of Florida. Took over 100-150 Inbound/Outbound calls helping members with renewing insurance plans,updating accounts,and transferred calls to licensed agents. Title Specialist
CARVANA - Tempe, AZ
January 2021 to February 2021
I worked in Title department temporary. I called different DMVs for correct title information and updated accounts.
Customer Care Professional(REMOTE)
TotalMed - Tempe, AZ
April 2020 to June 2020
I worked as a Customer Care Professional for a nurse advice line. I made triage charts for members who are needing to speak to a nurse for medical advice, transfered members and providers to the correct departments and assisted with eligibility.
Inbound Customer Care Representative
National General Insurance - Mesa, AZ
February 2020 to April 2020
Took inbound calls from borrowers and insurance agents, assisted with sending payment, answering any questions about their loans, and updating accounts. Benefits Insurance Specialist
RemX (Remote) - Tempe, AZ
December 2019 to January 2020
2 month contract making outbound calls to different medical payers to verify members eligibility and benefits.
Pharmacy Advisor
CVS Caremark- Silver Script PDP - Scottsdale, AZ
September 2019 to November 2019
I made outbound calls to clients to insure their prescriptions were filled and also managed accounts when needed.
LCE Afterhour Specialist
Apria Healthcare - Chandler, AZ
November 2018 to July 2019
Troubleshoot oxygen tanks,cpap machines,and made routes for technicians. Also updated accounts when needed.
Customer Service Representative
United HealthCare (TTEC) - Tempe
September 2018 to November 2018
Was a seasonal CSR for United Healthcare taking inbound calls from members that are on Medicare and assisting them with different health care plans.
Sales Associate
Ross Dress for Less - Tempe, AZ
February 2018 to August 2018
Worked as a cashier, in the fitting room area and also on the sales floor. Customer Service Representative
Target - Tempe, AZ
November 2017 to January 2018
I took inbound calls dealing with Target.com card members. I assisted with online payments and orders. Sales Associate
Burlington Stores - Tempe, AZ
August 2017 to October 2017
Worked as a cashier and also as a sales associate on the sales floor. Education
Diploma in Cosmetology
Delta Beauty College - Greenville, MS
January 2012 to May 2013
High school diploma
Greenville Weston High School - Greenville, MS
January 2001 to May 2004
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Salesforce
• Triage
• Data entry
• Sales
• Typing
• Cold Calling
• Account Management
• Medical Office Experience
• EMR Systems
• Healthcare (2 years)
• Dispatching
• Front desk
• Medical Records
• Medical Terminology
• Technical support
• Windows
• Help Desk
• HIPAA
• Insurance Verification
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Mortgage servicing
• Negotiation
• Analysis skills
• Underwriting
• Patient Care
• Kronos
• Analytics
• Telemarketing
• CRM software
• B2B sales
• Microsoft Excel
• Microsoft Office
• Google Docs
• Microsoft SharePoint
• Documentation review
• Documentation review
• Live chat
• Communication skills
• iOS
• Software troubleshooting
• iOS
Assessments
Work style: Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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