Customer Service Loan Processor
Resume:
Margo Hester
Independent Contractor
Salt Lake City, UT
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I AM SEEKING A POSITION WHICH MY EXPERIENCE AND CAPABILITIES WOULD BE AN ASSET TO ANY EMPLOYER.
I am Authorized to work in the US for any employer Work Experience
MERCHANDISER
Self Employed Independent Contractor - Salt Lake City, UT June 2005 to Present
MERCHANDISING, PLAN-O-GRAMS, BUILD DISPLAYS, DO SET-UPS, RESETS, REMODELS, TEAR-DOWNS, STORE CLOSINGS, FLIP PRODUCTS, INVENTORY, REPLENISHMENT / RESTOCK, PULL STOCK, EVALUATE STORES, EMPLOYEES, PRODUCTS, WHICH INCLUDES: DEPARTMENT STORES, GROCERY STORES, RESTAURANTS, THEATERS, SHOPPING MALLS, FAST FOOD, AND CONVENIENT STORES. WRITE REPORTS AND ALL DOCUMENTATION ACCORDING TO SPECIFIC INSTRUCTIONS.
EQUITY FEDERAL
04/01 - 11/05
LOAN OFFICER: ORIGINATING, PROCESSING & CLOSING "A" THROUGH "D" & HARD MONEY LOAN APPLICATIONS. TRAINING IN NEW LOAN OFFICERS. TEACHING DIFFERENT LENDER PROGRAMS AND ON-LINE INTERNET LOAN SUBMISSIONS. GREAT CUSTOMER SERVICE, FOLLOWING UP WITH BORROWERS AFTER THEIR LOANS HAVE CLOSED. ADVISING BORROWERS ON HOW TO REPAIR THEIR CREDIT AND BRING UP THEIR FICO SCORES. MARKETING, ADVERTIZING, AND PROMOTING NEW LOAN PROGRAMS.
FIRST EQUITY FEDERAL
01/98 - 04/01
LOAN OFFICER SPECIALIZED IN LOAN ORIGINATION AND PROCESSING "A" THROUGH "D" LOAN APPLICATIONS. MAKING SURE THEY CLOSED, FUNDED, AND RECORDED. SPECIALIZING IN PROBLEM SOLVING AND CREDIT REBUILDING WITH EXCELLENT TROUBLE SHOOTING SKILLS. GREAT KNOWLEDGE OF MANY DIFFERENT LENDER PROGRAMS. ADVOCATING WITH INVERTERS FOR HARD MONEY LOANS TO SAVE BORROWERS FROM FORECLOSURES AND TRUSTEE SALES. MARKETING, ADVERTIZING, AND PROMOTING NEW LOAN PROGRAMS. DOING HARD MONEY LOANS IN 24 TO 48 HOURS TURN AROUND TIME, THEN IN 6 MONTHS TO 1 YEAR REFINANCING THESE LOANS AND PLACING THEM WITH A SUB- PRIME MORTGAGE LENDER.
ASSISTANT BRANCH MANAGER
ACADEMY MORTGAGE
April 1995 to December 1997
ANSWERING A MULTI-LINE PHONE SYSTEM, RESPONSIBLE FOR ORDERING ALL OFFICE SUPPLIES. LOAN PROCESSOR AND TROUBLE SHOOTING FHA, VA, AND CONVENTIONAL LOANS. OBTAINING THE CORRECT PAPER WORK NECESSARY TO CLOSE LOANS AGAINST DEADLINES. ADVOCATING BETWEEN BORROWERS, AGENCIES, CREDIT BUREAUS,
UNDERWRITERS, CLOSERS, TITLE COMPANIES, FUNDERS, AND LENDERS. STATE OF UTAH - SOCIAL SERVICES HEAT PROGRAM
10/94 - 04/95 10/92 - 04/93 10/91 - 04/92 10/90 - 04/91 10/89 - 04/90 WORKED FOR THE HEAT ASSISTANCE PROGRAM. RESPONSIBLE FOR HIGH LEVEL PAPER WORK TO MEET DEADLINES. FAST PACED OFFICE, HEAVY FILING, ARCHIVES, 10-KEY CALCULATION OF INCOME TO VERIFY APPLICANTS ELIGIBILITY. INTERFACED BETWEEN CLIENTS AND PUBLIC UTILITIES COMPANIES. CUSTOMER SERVICE AND PUBLIC RELATIONS, SPECIALIZING IN CLIENT COMPLAINTS. TRAINED NEW EMPLOYEES, EDITED CASES OF CO-WORKERS AND ASSISTED WITH PROPER AGENCY REFERRALS.
Mortgage Loan Processor
STREAMLINE MORTGAGE - Salt Lake City, UT
October 1989 to April 1995
SETTING UP NEW FHA AND VA STREAMLINE OFFICES, WHICH INCLUDED "FREEDOM MORTGAGE, AFFILIATED MORTGAGE, AND FIRST PROFFERED MORTGAGE". ASSISTING OFFICE MANAGERS IN TROUBLE SHOOTING LOAN APPLICATIONS AND TITLE REPORTS. RETRIEVING ALL THE CORRECT DOCUMENTATION NECESSARY TO CLOSE LOANS, INCLUDING HOMESTEAD AND DOWER STATES. CUSTOMER SERVICE AND PUBLIC RELATIONS SPECIALIST INTERFACING AND ADVOCATING BETWEEN BORROWERS, TITLE COMPANIES AND GOVERNMENT LENDING AGENCIES. THEN MANAGED A MORTGAGE SERVICING GROUP OF 14 EMPLOYEES, 4 LOAN ORIGINATES, 4 TELEMARKETERS, AND 6 PROCESSORS.
Electronic Assembler
ACME ELECTRIC - Salt Lake City, UT
April 1980 to June 1989
SOLDERING ALL DIFFERENT TYPES OF COMPONENTS TO SPECIFIED P.C. BOARD MOUNTS. ALL P.C. BOARD PREPARATIONS. COIL FINISHING AND SOLDERING OF ELECTRICAL TRANSFORMERS.
References and credentials upon request.
Education
Certified in Electronic Assembly
Salt Lake Skills Center - Salt Lake City, UT
1987
High school diploma in General Studies
GRANITE SCHOOL DISTRICT - Salt Lake City, UT
May 1984
Certified in Survival
BRIGHAM YOUNG UNIVERSITY - Provo, UT
1974
EXCELLENT COMMUNICATION SKILLS. ABLE TO INTERFACE WITH ALL LEVELS OF MANAGEMENT AND GENERAL PUBLIC. I PERFORM WELL UNDER PRESSURE AND AGAINST DEADLINES. I AM A VERY DEPENDABLE, RESPONSIBLE, PROFESSIONAL PERSON, WHO IS DETAIL ORIENTED.
SPECIAL SKILLS:
COMPUTER / OFFICE EQUIPMENT LITERATE
INTER-OFFICE DOCUMENTATION
ACCOUNTS PAYABLE & RECEIVABLE
10-KEY & DATA ENTRY
PUBLIC RELATIONS / CUSTOMER SERVICE
SOLDERING & BELT-LINE ASSEMBLY
PLAN-O-GRAMS / BUILD DISPLAYS
POWER AND HAND TOOL
GREAT PROBLEM SOLVER
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