WORK EXPERIENCE

Legal Collections Supervisor

Debski & Associates, P.A - Jacksonville, FL

September 2018 to Present

• Prepares and proofs correspondence, reports, papers, or documents requiring use of legal terminology for attorneys and managers as requested.

• Prepares legal documents such as complaints, judgments, garnishments or motions.

• Screens telephone calls

• Handles inquiries of a legal and confidential nature.

• Performs other related duties as assigned or requested Collections Representative

Contract Callers Inc - Jacksonville, FL

February 2018 to August 2018

Outbound/Inbounds calls to resolve and improve our customer's financial situation in a considerate, polite, and professional manner

Senior Account Executive

Stellar Recovery, Inc - Jacksonville, FL

July 2015 to January 2018

Responsibilities

Outbound/Inbounds calls to resolve and improve our customer's financial situation in a considerate, polite, and professional manner.

Accomplishments

Within second month became a top collector

Insurance Rep

Alliance & Associates - Jacksonville, FL

DAPHNE

JOHNSON

Jacksonville, FL 32210

adsvkk@r.postjobfree.com

904-***-****

#readytowork

Authorized to work in the US for any employer

July 2014 to July 2015

Inbound and Outbound calls to clients informing them of needed documentation that is needed on there policy. Policy payments

Inspecting automobiles for auto policies

Process cancellation request

Sending and receiving photos and documentation of repairs and replacement per request from underwriting also look up and attach closing documents for new home purchases. Customer Service Representative

Global Infonet Inc - Jacksonville, FL

April 2013 to July 2014

Responsibilities

• Daily interaction with large customer base on contractual and transactional business.

• Responding to customers quotations, needs, inquiries, and complaints.

• Administrative processing of customer orders (i.e. quotations and order entry).

• Sourcing for non stocked items and work order entry.

• Following up and out calling for direct sales.

• Sharing of any interaction and involvement with customers that might require the outside salesperson's attention, or may result in additional sales.

• Understanding the goals and concepts of our business and incorporating business goals to achieve sales and profitability.

• Working closely with territory managers, credit, inventory, systems, warehouse, and other departments in the company.

• Other duties as assigned.

Skills Used

Office 365, SharePoint, and Microsoft

Customer Support Specialist/ Office Admin

Corvus Janitorial Systems - Jacksonville, FL

February 2012 to September 2013

*responsible for assisting the Human Resource Manager with day-to-day clerical operations of the department *benefits administration *logging and trending of data for training *turnover new hires and etc. *answering department phone. Regaining lost business. *Handling customer inquiries for invoices, statements.* Providing proposals for new services.* filing contracts, billing for supplies and providing on hands training for new franchises* opening and closing office. Customer Service Representative/Accounts Receivable Blue Medical Supply - Jacksonville, FL

July 2010 to February 2012

Process orders for customers. *Assist sales reps in processing existing customer orders. *Inside sales. *Regaining lost business. *Handling customer inquiries for invoices, statements. *Credits and rebills. *Prepared quotes for returning/new customers.*reached out to older clients for past due balances. Senior Customer Service Rep

Convergys

December 2006 to January 2010

For AT&T Bronze: *Processing customer orders *Up-selling product *Complaint resolution *For Bank of America: *Billing questions *Account adjustments *Addressing all customer issues and then up-selling for credit cards *For Dow Jones Newspaper & Barrons Magazine: *Reported non-deliveries *Placed new orders *Processed starts and stops *Handled changes of address *Renewing and starting subscriptions. Customer Service Mgr

Food Lion

August 2001 to May 2005

Bagger and cart maintenance *Cleaned and maintained store upkeep *Cashier *Responsible for maintaining till and receipts *Managed team of 6-8 people per night in customer service *Responsible for night deposits and reconciling daily tills and receipts *Dressing front store window and walkway. EDUCATION

Associate Science in R

Florida State College at Jacksonville - Jacksonville, FL August 2018 to August 2020

High School Diploma

Terry Parker High School - Jacksonville, FL

August 2000 to May 2005

SKILLS

Communications

Filing

Receptionist

Outlook

Microsoft Outlook

Billing

Inside Sales

Communications (10+ years)

Financial Services Qualifications: Troubleshooting customer complaints and issues. Following company protocol, but treating each customer individually as to their specific needs. Multitasking by handling many projects at once while continually providing assistance to incoming customer calls. Courteous and timely responses to customer inquiries. v MS Office (Outlook, Word, Excel, PowerPoint) / Windows XP v Multi-line phones v Scheduling software v Purchasing v Inventory control v Invoices v Collections v Distribution database (Profit 21)

QuickBooks

Decision Making

Microsoft Office Suites

Conflict Resolution

Negotiations

Leadership (10+ years)

Direct Sales

CRM Software

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Microsoft Office

Microsoft Word

Microsoft Powerpoint

Excel

Microsoft Excel

Customer Service

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