Cocktail Server Customer Service

KATHI CAMARELLA WHEAT

Covina, CA ***** **********@*****.*** 760-***-****

Highly skilled and advanced in the customer service field, with over 40 years of experience. I have a strong passion for the service industry and strive to provide the highest quality of assistance and support for my clients. I thrive in fast-paced environments that require strong group and interpersonal skills. I’m detail-oriented, friendly, and am dedicated to excelling above and beyond the established sales goals. WORK EXPERIENCE

Catering and Customer Service Specialist November 2020 to present Claro’s Italian Market – San Gabriel, CA

• Communicate with customers to ensure excellent service, overall satisfaction, and assistance with purchases

• Develop training process and protocol for all new employees as well as provide mentorship to longer term, junior employees

• Manage daily operations of the store including deli and catering, inventory and restocking, organizing displays, and opening and closing the POS systems

VIP Marketing Vacation Specialist and Concierge July 2006 to November 2020 Westin Desert Willow, Westin Mission Hills Villas – Palm Desert, CA

• Developed presentations to aid in the marketing of the property to reach sales goals and increase annual revenue

• Identified and prospected potential buyers, with a focus on driving new business

• Grew and managed relationships to promote brand loyalty, encourage client retention, and inspire repeat visits

• Created email newsletters with details on events and happenings to keep guests informed and interested

• Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence

• Rectified volatile situations quickly through active listening and effective communication

• Educated owners and guests about Marriott’s Vacation Club Bartender/Server January 2003 to July 2006

Renaissance Esmeralda Hotel and Spa Marriott – Indian Wells, CA

• Worked with management to plan and implement special events to boost customer numbers and profits

• Managed detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiency

• Created and implemented new specialty cocktails to drive customer interest and increase sales numbers

• Recognized VIP customers immediately and provided special treatment, including preferred tables

• Promoted customer safety by maintaining current list of available ride services for inebriated customers

• Processed over 1,000 transactions daily using cards, cash/voucher payment systems, applying any eligible coupons or promotions

• Collected food, wine and appetizer orders from patrons and promoted up-sell items Bartender, Cocktail Server and Server 1995 to 2008 San Dimas and Glendora, CA

• 15 years of experience working at various restaurants and bars EDUCATION

Associate Degree in Secretarial Science September 1979 to January 1981 Mt San Antonio College – Walnut, CA

AWARDS

Top performer in Quarterly and Yearly Awards (2009-2019) VIP Vacation Specialist for years of service (2009-2019) KCW

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