Service Representative Community Organizer

Shakahna A. Sutton

410-***-****

********.******@****.***

**** ******** ******, *********, ** 21218

Summary of Qualifications

Experienced, and dynamic: manager, supervisor, trainer, coordinator, and educator with excellent communication, management, team-building and teaching skills. Organized, success-oriented, professional, with over 10 years of experience: supervising, teaching and training individuals from various: sectors, age groups and disability levels. Trained and certified to use MS Office Suite, conduct market research, community organize and coordinate events and activities. Proficient with monitoring operation procedures, evaluating performance, record-keeping, safety protocols, and managing. Motivator: objective to influence, serve and lead individuals, communities, organizations and businesses on a path to succeed. Eager to stay informed, continue learning, and delegating strategies to ensure goals and benchmarks are accomplished by individuals, communities and organizations.

Skills

Critical Thinking

Problem-Solving

Delegation

Active Listening Marketing

Leadership

Crisis Management

Mentoring

Planning and Implementation

Motivating Entrepreneurship

Educating

Education

Continued Education (91 credits): Business Administration and Entrepreneurship February 2014-June 2017

University of Baltimore, Baltimore, MD

Professional Experience

Manager: On-Call Personal Care Provider - Agape House, Baltimore, MD June 2001-Jan. 2020

Coach and train developmentally disabled individuals in life, soft and hard skills

Mange support staff: create work schedules, plan events, and evaluate performance

Provide in-home services, for individuals with developmental disabilities

Trainer: Driver/Installer -Amports, Baltimore, MD March 2018- May 2019

Trained new employees on various job tasks

Supervised the proper functioning of all service tools and equipment

Enforced quality control and safety regulations to ensure safety of employees

Trainer: Driver/Independent Contractor – Yellow Cab, Baltimore, MD March 2017- March 2018

Trained all new and prospective drivers

Liaised with the Public Service Division in all onboarding and certification of all drivers

Leader of the safety: recruited, and trained drivers on proper protocols to report vehicle accidents and traffic incidents

Director: Recreation Leader II – Baltimore City Recreations and Parks, Baltimore, MD June 2009-March 2017

Acting-Director of three Baltimore City Recreation Centers: Hilton, Medfield and Central Rosemount

Managed training, evaluated performance, created schedules, delegated work assignments to all facility supervisors

and prepared OSHA documents, statistical data sheets, inventory lists, and program guides

Planned and implemented community programs and established resourceful relationships

with community members, leaders and city officials

Trainer: Community Engagement Educator- AmeriCorps- Baltimore Energy Challenge – Civic Works, Baltimore, MD Sept. 2015-May 2016

Trained new employees and developed training materials

Educated business owners, community leaders and stakeholders on renewable energy sources and strategies

for achieving sustainability, within Baltimore City

Developed and taught energy conservation curriculums in Baltimore City Public Schools

Manager: Whole Child Support/Community Organizer –AmeriCorps-Public Allies, Baltimore, MD Sept.2014-Aug. 2015

Developed a community engagement program to bridge gaps of diversified communities

Key liaison between York Road Initiative and the community associations, businesses, community institutions,

and individuals of the York Road Corridor

Planned and coordinate: press conferences, community events and strategic planning meetings

Supervisor: Assessment Staff/Enrollee Service Specialist – Mayor’s Office of Employment Development Feb. 2014-June 2014

Verified tax, state and federal documents needed for United States employment

Supervised 20 worksite supervisors

Reviewed and approved timesheets, paychecks, worksite activity forms, and all documentation of worksites

Trainer: Vocational Services/Residential aide- Chimes Inc., Baltimore, MD Jan. 2007- Jan. 2009

Provided job-specific technical training to individuals with various disabilities

Evaluated individuals’ qualifications, strengths, and weaknesses and recorded evaluations for IEP goals

Implemented job plans to help individuals achieve their employment goals and earn adequate income

Manager: Youth Leader- Agape Christian Center, Baltimore, MD Dec. 2001- Dec. 2008

Developed a team of youth ambassadors

Coordinated youth events/activities and formulated youth marketing strategies

Trained youth on entrepreneurship strategies

Lead: Camp counselor- Restoration of The Family Summer Camp, Baltimore, MD June 1995-Aug. 2008

Planned, lead, and implemented core programs: Dance, music, art and theater

Responsible for safety, development, growth and skill achievement of new staff and their assigned groups

Coordinated daily activities and mediated conflict

Supervisor: Coordinator of Services Intern-Communities Organized to Improve Life (COIL), Baltimore, MD May 2006-May 2007

Supervised youth workers and planned youth activities

Formulated committees, coordinated strategic planning meetings, organized luncheons and reward ceremonies

Created marketing materials and facilitated community events, press conferences, association meetings

and workshops to market services of COIL

Daycare Attendant-Grandmother's Hands Daycare, Baltimore, MD July 1998-Feb. 2002

Lead children in group activities

Planned and organized daily activities of children

Established a safe play environment

Certificates

Certificate of Completion: Community Development, Public Allies Maryland Everyone Leads, Baltimore, MD

Self-Management Program Master Training, Stanford University, COIL, Baltimore, MD

Human Participants Protection Education for Research Team, National Institutes of Health, Baltimore, MD

Clerical and Computer Skills Training Certificate, Goodwill Industries of the Chesapeake, Baltimore, MD

Official Citation of Graduation, Freestate Challenge Academy Military Youth Corps, Baltimore, MD

Certificate of Completion, Maritime Transportation, Distribution, Logistics Training, Maryland New Directions, Baltimore, MD

Achievements & Awards

People’s Award, Baltimore City Recreation and Parks, Baltimore, MD

Going Above and Beyond the Call of Duty Plaque, Baltimore City Recreation and Parks, Baltimore, MD

Achievement Award, for Persistence and Hard Work, TRIO/SSS STAIRS Program, Baltimore, MD

Achievement Award, for Meritorious Scholar, TRIO/SSS STAIRS Program, Baltimore, MD

Completion of Youth Faith Class, Baltimore Community Bible Institute and Seminary, Baltimore, MD

Small Group Financial Study, Crown Financial Ministries, Baltimore, MD

Certificate of Appreciation, Baltimore City Recreation and Parks, Baltimore, MD

Certificate of Appreciation, Christ Spiritual Temple Baptist Church, Baltimore, MD

Associations

AmeriCorps Alumni

Public Ally Maryland Alumni

Civic Works Alumni

Maryland New Directions Alumni

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