Customer Service Representative

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Ira L. Sanders

Customer Service Representative

Address: **** ********* *****

Rex, Georgia 30273

Phone: 470-***-****

E-mail: *************@*****.***

LinkedIn: www.linkedin.com/in/ira-sanders-

75bb0595/

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Dedicated customer service professional with experience selling several types of retail products and exceeding sales goals. Well-versed in customer engagement and superior critical thinking skills. Organizes and manages data quickly to respond to customer services inquiries. Skills

Soft Skills

• Critical Thinking

• Handling Pressure

• Leadership

• Problem Solving

• Team Development

• Customer Service Skills

• Lead Generation

• Sales Skills

• Conflict Resolution

Softwares

• AS400

• Ashworth Student Information System

• Ashworth Telemarketing Sales Application

• Forti Client VPN

Work History

May 2008 – Present Customer Service Representative – Ashworth College

• Answered inbound calls to greet and assist customers with various needs and questions regarding course information, availability, and requirements

• Researched and aided with accurate information to inquiries, complaints, and issues.

• Shared insights with management regarding student member inquiries, concerns, and complaints.

• Provided training to new team members on call handling procedures and how to effectively engage with customers.

• Ran shift reports.

January 2004 –

May 2008

Admissions Representative – Ashworth College

• Responsible for handling inbound and outbound inquiries on programs offered.

• Recruited new students to attend high school, career, and degree programs.

• Responsible for applicant data entry and payment processing. Performed as team lead, responsibilities included training assistance, shift management and escalation specialist

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May 1993 –

Oct 2003

Customer Service Representative, Hertz Rental Car Newark NJ

• Meet and greet customers face to face in a professional manner.

• Answered incoming calls for reservations, rate quotes, general questions, and customer complaints.

• Served as a subject matter expert for other customer service representatives.

• Provided superior customer service to customers through product knowledge, and understanding of rental terms, vehicle features, optional services, and products.

Education

• North Idaho college 1985-1986

• Thornton Township High school 1980-84

Awards & Recognition

• Top Sales Producer

• Customer Service Specialist Award

• Top Call Handler

• Top 10% Club

• Customer Service Appreciation Award

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