Customer Service and Luxury sales ambassador

Customer-focused Retail Associate with

solid understanding of retail dynamics

and customer service standards.

Experienced providing quality product

recommendations and solutions to

meet customer needs and exceed

expectations. Committed to executing

sales, service and customer experience

initiatives driving strong sales.

Excellent customer service

Selling and building sales

Personal skills in building

relationships

Planning events and goal setting

Counter Management Skills

POS system operation

Handling customer complaints

Sales expertise

Follows Social Media and Set Trends

Visual displays and Stock

organization

Upselling strategies

High School Diploma

Horizon High School

Paradise Valley, AZ, USA

1986

Scottsdale Community College

Scottsdale, AZ, United States

Management, 1990

Bloomingdale's

Chanel Skincare Specialist Costa Mesa, CA 10/2010 to 11/2020

Current Job

Southern California Marketing Services

Full-time Event Planner San Diego, CA 08/2008 to 10/2010

Planned and executed corporate events. Communicated daily with corporations in my territory. Exceeded my personal goal in sales.

Nordstrom Brea Mall

Counter Manager Brea, CA 01/2004 to 06/2008

Increased sales by30% over a two-year period. Established customer following which was 20% of my personal sales. Advised and consulted customers on skincare, Received skincare specialist title.Worked on Lancome counter and our team achieved counter of the year award. Managed to accomplish pacesetter award for 2 years. Prepared and booked many cosmetics events. Met counter presell goals by 90-100%. Nordstrom South Coast Plaza

Fulltime Sales Costa Mesa, CA 02/1993 to 10/1997 Represented Mac cosmetics during the 90's. Improved my skill of makeup application through extensive training. Achieved all sales goals by 100%.Integrated Teamwork on a daily basis. Activities: Community Book Club Neighborhood

Cooking Class

Honors: Chanel Skincare Specialist/Sales

Bloomingdales B The Best Counter Award Chanel

Corporate Sales Contest Winner (Chanel Earrings)

Nordstrom Pacesetter Award/ 2 years

Laura

West

*****.*****@*****.***

Summary

Skills

Education and Training

Experience

Activities and Honors

LW

Associate of Arts

Interior Designers Institute

Newport Beach, CA, United States

Lighting and Textiles

Chanel specialist Training

New York, New York, USA

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