Relations Manager Community Liaison

520-***-**** Cell Phone

*************@*****.***

**** *. ******** ***** **. Tucson, AZ. 85742

Keefe Mercurio

Education

**** ** ********** ** ******* Tucson, AZ

Experience

December 26, 2019-August 10, 2020

Aria Hospice

Provider Relations Manager

Responsible for census development by cold calling on at least 10 to 12 referral sources per day. Educating referral sources as to what makes a patient eligible for hospice. Explaining hospice benefits and services to patients and their families and helping them make an easy transition onto hospice services. I also help families and patients find other accommodations if the patient is unable to return to their home. During the covid outbreak finding new and creative ways to get in front of referral sources. Calling on SNF’s, doctor’s offices, hospitals, assisted living communities, adult care homes and memory care units.

Building relations with referral sources in the community

Being able to communicate effectively with patients and family

Ability to read medical records to find hospice related diagnosis

Making myself available after hours and on weekends for referrals

September 29, 2017- July 1, 2019

Heartland Hospice

Account Liaison

Responsible for business development in designated territory, by cold calling on at least 12 referral sources per day, including; SNF’s, doctors’ offices, hospitals, assisted living communities, and adult care homes. Explaining hospice benefits and services to patients and families and helping them make an easy transition onto hospice services. Helping patients find suitable accommodations if they are unable to return to their home. Working with social workers and case managers in facilities to help them with patient discharges onto hospice. Educating doctors and medical assistants on the criteria for what qualifies potential patients for hospice.

Building relations with referral sources in the community

Having existing strong relationships in the community

Communicating effectively with patients and families

Ability to read medical records to find hospice related diagnosis

Being available after hours and on weekends

October 27, 2015 – January 27, 2017

Hospice Family Care

Hospice Care Coordinator

Working with patients and their families to explain hospice benefits and how hospice service works. Coordinating transportation, durable medical equipment and the admission process for patients upon their discharge from facilities. Helping patients find suitable accommodations if they are unable to return to their home. Working with social workers and case managers in hospitals and skilled nursing facilities to help them with patient discharges. Educating doctors, social workers and case managers on the criteria for what qualifies potential patients for hospice service. Ability to read medical records to find specific diseases that are appropriate for hospice.

Cold Calling on at least 10 stops per day

Building relations in the community with referral sources

Having existing strong relationships in the community

Knowledge of what makes a patient appropriate for hospice

Communicating effectively with patients and families

Meeting the needs of social workers and case managers

Being able to help discharge patients from facilities in a timely manner

Being available on weekends and after hours

April 1, 2015 – August 6, 2015

Assurance HealthCare

Community Liaison

I was responsible for marketing home health care, hospice and companion care for the agency. Acquiring referrals from various sources such as; VA Hospital, VA Veteran’s Home, Banner UMC, Banner Kino, Northwest Hospital, Oro Vallley Hospital, St. Mary’s Hospital, Assisted Living facilities and memory care units, Dr’s offices, Skilled Nursing Facilities and Independent Adult Care Homes. I obtained referrals by developing relationships with the various case managers and social workers at these facilities. Visiting with patients and their families to assist them in the transition from a facility into their home for the specific care they are needing.

Summary of Job Skills:

Cold Calling

Building relationships with referral sources

Working on getting signatures from Dr.’s orders

Making sure all paper work is in order for patients care

Setting appointments

Giving presentations to large groups and individuals

Microsoft office suite programs

Obtaining referrals

May 19, 2014 – December 11, 2014

Lovin’ Life After 50 Newspapers

Account Executive

Responsible for all advertising sales for Tucson and surrounding areas. Working with clients to create cost effective advertising campaigns to help them achieve their goals and increase revenue. Explaining terms of contract and collecting on accounts receivable when needed. Ad design and layout, also copy writing. Working with advertising agencies.

Summary of Job Skills:

Cold Calling

Setting appointments

Speaking in front of large groups

Working with budgets

Microsoft Excel and Word

Sales presentations

Increasing sales in territory

September 30, 2013 – May 2, 2014

Republic Services

Account Executive

I’m responsible for waste service sales to commercial and industrial clients. I work with clients to provide them the most comprehensive waste stream services and recycling programs by conducting a waste audit, then recommending appropriate solutions to fit the clients needs. Offering innovative solutions to meet customers budgets and desires to be more eco-conscience when it comes to their waste removal. Providing on site training to new customers on how best to implement internal recycling programs.

Summary of Job Skills:

Increasing local sales within my territory

Cold calling on prospective clients

Maintaining customer management database

Explaining terms of contract

Setting appointments by phone

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