Customer Service Terminal Manager

PHILLIP M. CREESE JR.

*** *. *** **. 515-***-**** Woodward, Iowa 50276 ********@*****.***

CAREER SUMMARY

An accomplished professional with over seventeen year’s expertise in relationship management, technical client execution, strategic workload management and business planning. Successful track record of strengthening client relationships, leveraging strategic partnerships, logistics handing with high performance and dependability. PROFESSIONAL EXPERIENCE

USSSA, NFHS, ASA, NCAA, Umpire Unions, Des Moines, Iowa (04/06– present) Softball Official

• Manage up to 25 individuals through tense situations involving complex rules and regulations.

• Use critical thinking and process management skills to resolve any situation that may arise.

• Teach/guide coaches, players, and fan the rules and processes of the game.

• Mentor and provide feedback to officials who are new or developing.

• Maintain licenses through yearly continuing education and advanced training camps.

Halvor Lines, Altoona, Iowa (3/18-present)

Terminal Manager/Director of Business

● Manage up to 50 individuals through day-to-day operations

● Oversaw dispatch and helped with any problem that may arise

● Customer service through phone calls, in person meetings and zoom meetings

● Maintained company assets and transported for service as necessary

● Maintained appearance of Terminal inside and out

● Managed all contracts for service at the Terminal

● Worked with Roadside services to get brokedown trucks/trailers back on the road as efficiently as possible.

● Ran expense reports to track budget and spending for local terminal Soldier Trucking LLC, Des Moines, Iowa (5/15-3/18) Logistics and Transportation Terminal Manager

• Manage up to 20 individuals through shipping and receiving products including breaking down product and rebuilding pallets for individual stores.

• Managed all logistics from pickup to delivery.

• Supervise 7-10 semi and straight truck driving routes.

• Maintenance duties on all fleet vehicles.

• Responsible for training of warehouse and driving staff.

• Management duties including staff hiring/firing, payroll, performance reviews, invoicing, supplier inventory and freight management.

• Maintain a high level of communication and customer service with customers, drivers, management and other staff throughout the shipping process. • Complies with all state and federal regulations and company policies. • Backup driver for open routes, vacations, and emergencies to ensure no lapse in product delivery. Springer Professional Home Services, Des Moines, Iowa (01/13– 5/15) Pest Control Technician

• Provide top notch customer service and technical assistance to home owner or commercial account.

• Cross sell company services.

• Use critical thinking to resolve any issues with customers as they arise. • Scheduled and maintained company accounts on a monthly basis. Creese Custom Applications, Woodward, Iowa (4/99-01/13) Owner/Account Manager

• Created custom lawn care and pest control solutions for customers. • Maintained accounts and customer service through quality analysis phone calls and face-to-face interactions with customers.

Groomsmen Lawn Care and Snow Removal, Woodward, Iowa (9/95-1/13) Account Manager

• Maintained all accounts through face-to-face interactions.

• Met client expectations through quality assurance phone calls. • Created a quality standard of customer service through sales and servicing the accounts.

• Managed 6 individuals through daily work schedules.

• Set schedules and recorded times for payroll.

EDUCATION/LICENSE

University of Iowa – Emergency Medical Technician certification - 2013 Kaplan University – Bachelor of Business Administration- in progress

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