Customer Service Loan Processor
Resume:
MARLENE SAMS
****.****@*****.***
• To obtain a position with a growing company where I can amplify the organization’s mission while utilizing my skills to affectedly increase the bottom line.
EXPERIENCE
NOVEMBER 2018-PRESENT
MEDICAL SUPPPORT ASSISTANT, DALLAS VA HOSPITAL
• Determining eligibility, receiving, admitting, and discharging patients
• The processing of a Compensation and Pension claims
• The processing of patient funds and Beneficiary Travel Reimbursement in support of veterans’ treatment in outpatient clinics and inpatient care
• Comply with established regulations and policies regarding the protection of security information
• Input data to ensure accuracy in support of performance measures such as Morning Report, Tracking Sheets, Observation Patients Report, and BMS (Bed Management System) is updated daily
• Complete discharge follow-up appointments by utilizing the VSE
(Vista Scheduling Enhancement Launcher)
• Submit and/or update patient’s Advance Directive
• Provide on the job training to new employees
• Routinely displays courteous, compassionate, confidential, and respectful behavior when interacting with patients, employees, and visitors to implement the VA ICARE values
• Willingly accepts duties and responsibilities and offer help to co- workers
• Utilize computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records
• Ensure verbal communication is used at time of admission to update patient demographics
• Input lab request according to doctor’s orders
• Utilize a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution 2
• Display courteous, compassionate, confidential, and respectful behavior when interacting with others (such as patients and employees)
• Responds to patients request for assistance promptly and in a friendly, cooperative manner utilizing the call light system
• Knowledgeable in Medical Terminology
• Exhibit time management skills
• Ability to multitask efficiently
• Create patient’s charts, order meals according to doctor’s orders
• Communicate electronically, by phone, in person, and in writing, with internal and external customers
• Experienced in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
• Communicate with medical doctors, Social Workers, Escort staff, Respiratory Therapist, Pharmacist, Dietitian, and Nursing staff to ensure patient care needs are met
MARCH 2015 – NOVEMBER 2018
JUNIOR UNDERWRITER, US BANK
• Responsible for ensuring proper application and compliance with internal and regulatory standards, guidelines, and procedures.
• Review and finalize loan modifications, documentation and other policies and procedures.
• Prepare and review income analysis for approval or denial.
• Managed customers portfolios, provide reports, and recommend improvements organize and maintain daily contact for outstanding documents.
FEBRUARY 2013 – OCTOBER 2014
DIRECT SALES SUMISSION LOAN PROCESSOR, NATIONSTAR MORTGAGE
• Assist third party vendors with ordering and receiving home appraisals and titles.
• Audit incoming files from sales team ensuring required documents are uploaded before submittal.
• Act as a liaison between Home Service Specialist and Closers. Disclose and re-disclose several loans daily.
• Interface with customers, informing them of the status of their purchase or refinance.
• Manage a heavy influx of daily leads.
• Manage and prioritize Home Service Specialist pipeline.
• Provide general administrative support for loan preparation.
• Review customers asset and income documentation for approval. NOVEMBER 2012 – FEBRUARY 2013
CLOSING DOCUMENT MANAGEMENT SPECIALIST, NATIONSTAR MORTGAGE
• Processed, reviews, and funded loan files.
• Obtain any missing documentation needed to complete a loan file for closing. Ensure that all servicing documents and processes are completed accurately per internal policies.
• File and scan final loan application documents.
3
• Maintained compliance with servicing and disclosure laws, especially Right to Privacy and ECOA. Responsible for delivering investors and government files, and responsible for reconciling and clearing investor reports for loan purchase.
OCTOBER 2009 – JANUARY 2010
PHARMACY TECHNICIAN, VA HOSPITAL MAIL ORDER
• Handling and processing prescriptions
• Ordering medication for the Pharmacy
• Responsible for maintaining a clean Pharmacy environment and worked at customer service desk aiding in the check-out process OCTOBER 2007 – SEPTEMBER 2008
PHARMACY TECHNICIAN, WAL-MART
• Inputting data
• Receiving and processing medication
• Hand counting all prescription’s, customer service, and ordering all medications for the Pharmacy
EDUCATION
MAY 2007
PHARMACY TECHNICIAN, EVEREST COLLEGE
• GPA- Was a 4.0, I was on the presidents list in school and graduated with honors.
SKILLS
● Works at best under pressure
● Strict eye to detail
● Open to enhancing essential skills for any
task
● 10+ years in customer service
● I believe in hard work
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