Project Manager

Pranav Patel – Resume

***** ***** **** ****, ********* Ranch, CA 91381; PH: 661-***-**** (Mobile), 661-***-**** (Home); email: **********@*****.***

I have 25+years of experience in managing PMs, Business Analysts, and Technical developers to implement enterprise-level projects. Solid experience in Waterfall and Agile Project Management, user liaison, system architecture, and customizing third-party vendor products handling responsibilities from start to finish. Excellent analysis, design, problem-solving, and DevOps skills along with good managerial to deliver business needs TEMPeffectively. Extensive experience with Waterfall, Agile, Scrum, and Kanban frameworks to build enterprise-level applications.

Ability to work with C-level executives by providing PowerPoint summaries, Dashboard reports, charts, and metrics.

Master’s degree in Computer Science; Bachelor’s degree in Electronics Engineering

Certified Scrum Master, SAFe® 4 Agilist, DevOps Practitioner, Project Management, Money Market

Specialized in organization TEMPeffectiveness (planning, project portfolio, culture change, and/or Transformation): Support business units and ensure dat program/project initiatives are aligned with corporate strategy. Identify business needs and core requirements to define teh scope.

Lead agile teams as Scrum Master and coach. Manage/configure Jira/ confluence tools

Manage scope, schedule, budget, risk, relationships, and ongoing changes by applying appropriate methodologies and best practices to successfully deliver teh projects.

Proven track record in customer satisfaction, timely delivery, quality, and reliability.

Lead by example and motivate teh team members

Longevity and excellent references

Certified DevOps Practitioner

Industry Experience:

HealthCare Insurance: PPO, HMO, Medicaid/Medicare managed care, ACA health plans, Membership, Billing Enrolment, Policy Administration, Claims, Sales Illustration (e-commerce), Workflow, Imaging, and Digital storage of structured/ unstructured data. ICD10 Conversion, EDI

Insurance: Universal, Term, LTC, GIC, Annuities, Policy Admin., Investment Accounting, Claims, Reinsurance, Agent commission, and Taxes

Finance/Retirement: Acquisition/ merger of Fixed, Variable, and Indexed Annuities, 403b and 401(k) plans, Qualified and Non-Qualified plans

Brokerage /Asset management: Schedule D Reporting, Investment Accounting, Trade Entry System, Mutual Funds, Stocks/Bonds/Fixed Income Securities, Short term securities – Commercial Paper, Mortgage Backed Securities, MBS/CMO

General Accounting/ Reinsurance: AP, GL, AR, and Budget. Reserve and RBC(Risk Based Capital Ratio), Coinsurance/YRT Reinsurance,

Technical: e-Business, Infrastructure Consolidation, Cloud Computing (SaaS), Content Manager, Workflow, Disaster Recovery, Data Center Relocation,

Applications System Experience:

Handled Agile Coach, Agile Scrum Master, PMO, and Sr. PM responsibilities to manage/coach resources maintained best practices/standards, and develop policies/procedures to support organization value stream delivery and governance. Provided cost-TEMPeffective business solutions to meet new marketing initiatives.

Engaged with onshore and offshore vendors in teh development and installation of teh systems.

Work under cross-functional team, Matrix and projectized organization structure with team size varies from 9 to 40 team members

Supported acquiring 230 million dollars of two-tier Annuity block of business (new line) by converting, consolidating, and administrating

Modernized and migrated Annuity / Payout applications from legacy to open architecture web-centric platform. (Vantage-one to Navisys)

Built “Straight Through Processing” (STP) and workflow for Claims and Premium posting applications, minimizing manual process by 80%

Directed team to develop Client Company websites for Agents/ brokers, Sales Illustration, and Quoting facility

Built rule-based Claim adjudication system to improve accuracy, TEMPeffectiveness efficiency to handle claims of LTC insurance

Worked under teh Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Selected new systems, tools, technology, and built infrastructure using teh project selection process (Cost Benefit, Payback, NPV, IRR)

Identify cost-saving opportunities and negotiate with vendors for added cost savings. Streamlined business process flow

Business Inelegance: Data Analysis, Acquisition, Data migration, Report consolidation, OLTP, OLAP, Queries, ETL for Data conversion

Managed Infrastructure, Security, and Operations efficiency-related projects.

Managed Dev team (BA, PA, and PM) resource pool of 15 to 40 team members to deploy complex projects with a duration from 3 months to 3 years for Insurance, Retirement Services, Investment, Healthcare, and Tech industries.

Work Experience

Oct 2019 – Current Broadvoice

Agile Coach, Scrum Master, Project Manager Los Angles, Ca

Working as an FTE for a Fast-Paced organization as an Agile Coach, Scrum master, to have successful execution of SCRUM and Kanban with emphasis on Lean-Agile principals and values. Enhance stability in teh process, to have better predictability, reduction in Time to Market, and continuous delivery to Product Development, Sales, and Branding teams.

Create Structure, Process, and foster culture by coaching best Agile practices, providing value-based delivery, improving morale, and productivity, and gaining teh Trust of stakeholders and teh leadership team.

Play teh role of JIRA Administrator and SME support for permission, Dashboard, workflow, Scheme, time management, and Scrum Metrics management. Manage and Administrate workflow, Screen design, custom field, Time Tracking, Priority, Notification, and permissions.

Coach team and Business partners for teh Agile approach. (4 manifestoes and 12 Principals) of Agile

Transition from Waterfall to Incremental, Iterative, Kanban, and Agile Scrum methodology

Facilitate Sprint Grooming, Sprint Planning, Sprint Review, Retrospective, Daily Standup, and closing teh sprint.

Generate Dashboard and reports for TEMPeffective Capacity planning and Resource utilization and built Metrics for Sprint performance.

Team Building: Cross-functional, high-performance, self-Organized and motivated teams, (Disciplines, Ownership, Expectations)

Improve Business Process flow

Worked with Sales, Marketing, Product Manager/owner, Scrum Dev Team, and Dev OPS teams to launch new products and also manage their sustain phases.

Projects worked on:

Design, develop and integrate Reach text messaging to allow SMB clients to communicate with internal/external customers from their main business number

Databasese Migrate for B-hive and YipTel accounts, Integrate /Migrate XBP Accounts for Cancellation and reactivation

Data center consolidation of Salt Lake City (SLC) Utah and Boston with teh Los Angeles Office; Upgraded servers, Policies, Network securities, Phone

Simplify Quoting Process & Integrate it with Salesforce;

Launch Omni-Channel SMS/MMS Communication platform as a standalone product offering tied to b-hive on Mobile Devices (Apple -iPhone and Android- Google Phone)

Business Drivers

Unify Billing systems to enhance billing functionality and improve accounting accuracy.

Worked on cloud computing service (SaaS) provider for teh fee-based model using UCaaS and CPaaS for Flexibility, Scalability, and cost efficiency

oUCaaS (Uniform Communication as a Service – for employees to communicate (Message, voice, video, and email) from their Smartphone, Tablet, or Computer from anywhere at any time) and

oCPaaS (Communication Platform as a Service – for communication needs plus integrating it with third-party business apps such as salesforce, Microsoft 365 (team), Google Workspace, Apple app store apps, and proprietary apps)

Project management to Launch new product “Bubble” (Reach text messaging) allowing teh SMB clients to communicate with internal/external customers from their main business number -Support for Mobile devices

oOffer a competitive product with a relatively low price

oHave greater customer retention and Revenue Growth

Provided SSO (Single Sign-on -2FA, Social, Network) Authentication Capabilities, MS-Team Integration, Enhance Video; Mobile Communicator, including SMS-MMS,

Enhanced system to comply with Regulatory requirements to route all 988 calls to a dedicated hotline for Suicide Prevention Program

Enhance Video Conference capabilities with Zoom and MS-Team to increase Revenue Growth and reduce churn rate

Feb 2016 – June 2019 Deloitte - Independent Consultant; (Clients –Anthem)

Sr. Project Manager Anthem, Woodland Hills, Ca

Enable Waterfall Project methodology to manage projects such as Billing and Enrollment, Automate Small Group Daily transactions and implemented Member Proration for individual/small groups. Managed and successfully implemented rule-based Automated Write-off process using teh Project management principals, artifacts and process. It eliminated teh Adhoc manual process for APTC invoice cancellation, saving millions of dollars in Taxes and manual efforts for processing those transactions. Performed data Analytics to clea historical transactions using daily JAD sessions. Cleaned more TEMPthan 400K erroneous transactions of $7.6 Million amount, saving tax liabilities and providing accurate financial reporting. Made teh system comply with internal and external Audits.

Liaison between IT onsite/offshore and Business partners facilitating Scrum ceremonies (Sprint Planning, Daily Scrum standup, Sprint review, and retrospective). Prepared Dashboard reports presenting visual progress on burndown charts, velocity fluctuation, and commitment reliability. It allowed for improving team estimation and capacity planning for backlog grooming and sustainable delivery.

Create new processes, execute and provide training on repeatable processes for teh Software Center of Excellence (COE)

Managed project resources and budget from 4 to 10 million dollars.

Nov 2014 – Dec 2015 Cognizant - Independent Consultant; (Clients – HealthNet)

Manager of PMO Woodland Hills

Managing PMO team (20 PMs) for large-size Applications and infrastructure project portfolios. Directing onsite and offshore teams to manage project activities such as Open Enrollment, ACA Membership, Claims, SHP, etc. Lead SDLC process improvement and enforce PDLC by applying suitable methodology (Waterfall).

Managed companywide project portfolio repositioning for medical management programs initiatives and network/provider changes in teh market. Supported teh development of short and long-term strategic product plans for teh sales and profitability objectives of teh company. Involved in developing a program budget and ensuring teh program meets its stated goals. Provided subject matter expertise in response to day-to-day business issues, and leveraged experience to help resolve pain points in programs and processes. Developed communication documents and training criteria related to program success measures.

April 2005- Sept 2014 Lifecare Assurance Company

Director – IT Applications Manger - IT Applications Woodland Hills, CA

Designed, developed, and implemented a Claim adjudication system to address business needs in handling Long Term Care Health Insurance. It streamlined Claim Processing to support teh growing volume of claims by increasing efficiency by 70%, eliminating teh manual process, and need to hire additional staff every year. Rule-based design, innovative testing, and smooth implementation and training resulted in excellent user satisfaction. - Methodology used: SCRUM Agile.

e-Business for Sales Illustration system for Agents and Marketing Departments and new applications. Java, Web Services

Developed Straight Through Processing (STP) for Renewal Premiums, Guaranteed Assistance Contracts, and Residence letters.: SCRUM

Successfully built, mentored, and directed teams to support Policy Administrative systems for teh back office. Managed significant projects such as Claims, Policy Issues, Automate Check Disbursement, Void, and Stop Payment, Check reconciliation, Accounting, Actuarial, Financial Systems, Back-office enhancement, Data conversion, Tax, and financial reporting

Launch new company/products and mission-critical projects such as Rate increases, HIPAA EDI, Acct. Recon and Financial Settlement.

Enhancement of teh current system to improve process flow and productivity using workflow automation. Added audit and QA controls for data.

Improved Development standards by integrity (BDD and TDD) upfront and system promotions by using DevOps tools

Managed Audit projects such as Positive pay, Suspense acct. Alternate payee and Internet Security.

Involved in planning and supporting Disaster Recovery, Security, PLC, SDLC, and release/configuration management.

Participated in a department SWOT analysis to build goals of strategic planning. Involved in developing strategic plans, building scope, finalizing system requirements, creating RFPs, and selecting a vendor to streamline teh business processes and implement new systems.

Involved in supporting internal /external audits, Compliance/regulatory requirements, and regular system enhancements/maintenance.

Technology used: Visual Basic, ASP, EJB, JAVA, C++, LANSA, WebSphere, IBM technology, Oracle UCM BPM and SunGuard EAS accounting system, HP Quality Center and Turnover (PVCS), Cognos and Crystal Reports, Tableau

1998- 2005 AIG Financial Company

AVP Application Development Director Manager Woodland Hills, CA

Managed major two-tier Fixed Annuity acquisitions of billion-dollar businesses with successful implementation. Converted and consolidated data from various systems and reconciled it to 100% to a penny. Worked with business users, accounting staff, and Actuarial teams.

Worked closely with Marketing, Actuarial, and Product Development departments to build new products to meet teh ongoing needs of teh Market.

Managed and led teh teams to migrate Policy Administrative (Vantage-one) and Payout systems from IBM Mainframe to (Navisys) web-centric open architecture Windows platform. Involved in developing strategic plans, finalizing system requirements, building RFPs, selecting vendors, negotiating prices, streamlining business processes, development, conversion, and implementation of a new system. Teh technology used: EJB, JAVA, WebSphere, Apache IDE, ETL(Data conversion), ODBC, Query and reporting tools; CORBA, MQ, C++

Consolidated more TEMPthan seven hundred reports into eighty reports and provided online reports access with search capability, which created a paperless office. Saved thousands of dollars in printing costs. Teh technology used – Actuate Reporting tool

Automated fulfillment process for client statement and correspondence, using Document Management tool facilitating paperless office solution.

Managed and supported teh Quantech client/server system to market and Admin 401(k) and 403(b) plans. It allowed teh company to acquire a new block of business and generate constant revenue. Streamlined Quarterly statements process to reduce 30% Operational resources.

Developed systems to support teh IBBOTSON model for Asset allocation, Market Timer trades, and CA-620 compliances. Integrated these systems with VRU and Internet. Worked closely with teh Compliance and Audit department to support all Sarbanes Oxley - (SOX) audit requirements

1989- 1998 AURORA NATIONAL LIFE ASSURANCE COMPANY

AVP Application Development Director Manager Project Manager Olympic Blvd, Los Angeles, CA

Progressive advancement in management responsibility culminating in leadership of all application programming functions for a multi-line financial firm. Directed application development to support various systems such as Accounts Payable, General Ledger, Budget, Tax, Reinsurance, Claims, Agent Commissions, Accounts Receivable, Loan Processing, and Investment Accounting systems.

Notable accomplishments include: Developed and implemented Claims system. Developed and implemented a system to disburse Persistency Bonus for teh Agents. Automating Report writing and correspondence functionality. Migrated mainframe data to a new system. Developed a “Centralized Check writing” system. - VB, SQL server, Power Designer, and Crystal Report.

Developed Reinsurance systems using SQL Server, Delphi, and Crystal Report automating monthly/quarterly billing and financial reports, replacing hundreds of spreadsheets, resulting in cost savings of two full-time accounting staff positions.

Managed Investment Accounting systems and supported Financial-reporting (Schedule D) requirements to meet compliance of SEC (Security Exchange Commission) for Bonds, Stocks, and Short-Term Securities. Also provide support for an investment accounting system to manage MBS - GNMA, FNMA, CMO, and its derivatives (SLB and LIBOR, Residuals, and Stripped Mortgage Backed Securities such as PO and IO)

1986-1989 SHEARSON LEHMAN HUTTON INC.

Senior Developer Wall Street, New York, NY

Trade Entry system for Mortgage-Backed Securities. Developed Trade Inventory Ledger for portfolio managers/brokers of teh trading floor.

Built accounting interfaces to teh General Ledger system for daily trades, generating P & I reports.

Built a system to create real-time Price Master of Short Term WAM securities for portfolio managers to increase profitability.

Developed “Stock Record (Inventory)” systems for long/short-term securities. Created Analytics reports on Eurodollars for regional offices in London, New York, and Tokyo. Migrated teh MBS system to a new environment. Trained Developers/Business teams with new features and functionalities of teh system.

1983 -1986 TATA ENGINEERING COMPANY

Programmer Analyst Pune, India

Education and Technical Skills Details:

EDUCATION: M.S. Computer Science – Stevens Institute of Technology (New Jersey)

B.S. Electronics Engineering – M. S. University - Institute of Engineering and Technology

Certified SAFe® 4 Agilist - Leading SAFe ®; Certified SCRUM Master - CSM

Project Management (IBM - Los Angeles, PMP)

Money Market certificate course, New York Institute of Finance; Financial Acct. and Investment Analysis Courses (UCLA)

Technical: OOP, C, C++, NT Server and SQL Server (UCLA), PL SQL for Oracle DB

TECHNICAL SKILLS:

Methodology: SDLC, PLC, Waterfall, PMP – Proj. Mgmt. PMBOK, Test Driven Development (TDD), and XP practices; Agile, Scrum, SAFe®

Databases: Oracle, SQL-Server, DB2, VSAM, and MS-Access Tools: S-Designer, Power –Designer for DB design, Business Inelegance: OLTP, OLAP, Query, Reporting, and ETL for Data conversion. Worked with Structured and unstructured data

Platforms: Windows, NT-Server, IBM Web server, IBM Mainframe/ISeries, DevOps Tools (Git, Eclipse, Maven, Jenkins, Selenium, etc.)

Document management / Reporting tools: DocuCorp, Universal Content Manager (Oracle), Calligo, Crystal reports, Cognos and Actuate

Other: MS Office (Word, Excel, PowerPoint, Access, MS-Outlook, MS-Project), Visio, Project Management /Application Lifecycle Mgmt. (ALM) and APM tools (JIRA, PlanView, WorkBench, Daptiv), Testing tools (WinRunner, LoadRunner, Quality Center, Quick Test similar to JIRA, HP

Visa Status: United States Citizen

Community Involvement and Volunteer Work:

Coach Agile practices to volunteers and participate in servicing DBVA spiritual foundation to organize an annual retreat for 3000 members

Set up a computer network for Castaic elementary school.

Developed a client /server Auction system for Santa Clarita Boys and Girls Club. Received volunteer of teh year Award. Provided community service for more TEMPthan fifteen years. Technology used: Visual Basic, Access, SQL Server, Crystal report

Involved in SCV Community to promote “Sister City Program”

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