Customer Service Production Worker

Objective

To provide the interpersonal skills to function effectively within the assigned team in order to provide production and maintenance support which results in increased operating equipment and production efficiency.

Education

2015 High School Diploma

Southwest Georgia Institute of Education, Albany, GA

Warehouse Skills

•Ability to receive incoming material and be able to verify, unload, check for in-transit damage and inspect and identify possible hazardous material, prepare receipts, and verify quantity received.

•Proficient in operating forklift equipment and warehouse machinery.

•Ability to perform frequent physical activity in the form of lifting, pushing, pulling, standing, etc.

•Ability to load, unload, and place supplies, material and equipment in designated storage areas, receipt areas, shipping areas, and warehouse areas and report broken or tampered seals and containers to supervisor.

•Ability to perform all material storage, stock issue and material shipping functions to include: grouping items together based on receiving voucher information; store, stack, palletize, and/or rotate items.

•Ability to use a wide variety of packing and/or preservation materials and packing techniques

•Provide inventory support assistance by counting items, and properly completing tally listing.

•Ensure the maximum efficiency of the operation while maintaining compliance with established safety, quality, material usage, sanitation, budget and scheduling guidelines.

•Demonstrate impeccable attendance while working in an environment of varying temperature extremes.

Professional Skills

•Proficient with Microsoft Office Suite: Word, Excel, PowerPoint and Outlook.

•Exceptional listener and communicator who effectively conveys information verbally and in writing

•Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches’ employees to meet high performance standards.

•Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks

•Highly motivated self-starter who takes initiative with minimal supervision.

Customer Service Skills (Albany Technical College):

•Knowing the importance and benefits of measuring the delivery of customer support.

•How to create “win/win” positive interactions with customers and co-workers.

•Ability to recognize and identify underlying customer needs.

•Capable of gaining agreement with customers, and meet or exceed customer expectations.

•Knowing the difference between providing solutions and satisfying a customer’s psychological needs.

•Ability to deal effectively with a variety of customer situations and backgrounds.

•Proficient in knowing how to work with and handle unrealistic or angry customers.

•Experience in using listening skills to gain satisfied customers; knowledge of guidelines for problem escalations.

•Proficient in tools and technologies used in the customer service support industry.

Work Experience

2019-Present Production Worker

Tyson Foods, Vienna, Ga

Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Remove parts, such as skin, feathers, scales or bones, from carcass. Clean, trim, slice, and section carcasses for future processing. Process parts into cuts that are ready for retail use. Obtain and distribute specified meat or carcass. Weigh meats and tag containers for weight and contents. Separate meats and byproducts into specified containers and seal containers. Use knives, cleavers, meat saws, band saws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing; clean and section carcasses. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Remove parts, such as skin, feathers, scales or bones, from carcass. Process parts into cuts that are ready for retail use, obtain and distribute specified meat or carcass. Weigh meats and tag containers for weight and contents. Separate meats and byproducts into specified containers and seal containers.

2014-2019 Assistant Manager

Captain D’s, Albany, GA

Ensures efficient daily operations in often fast-paced settings. Adept at monitoring all typical restaurant activities, including daily register tallies and staff hiring duties. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues. Organize and stock equipment, order supplies and oversee building maintenance, cleanliness and security. Plan and work to budgets, maximize profits and achieve sales targets set by head office, control takings in the restaurant, administer payrolls, etc. Recruit new staff, train and develop existing staff, motivate and encourage staff to achieve targets, coordinate staff scheduling and rotations. Work to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations. Ensure high standards of customer service are maintained.

2014 Machine Operator

Sanderson Farms, Moultrie, GA

Prepare raw materials to be loaded into the machine. Prepare tooling for changeovers and performed machine changeovers. Follow production instructions of supervisor to ensure quality. Maintained quality and quantity with strong sense of accountability and high standards. Complete daily logs for inventory count of products wrapped and stocked. Clean and maintained equipment and work area. Operate forklifts, loading and unloading trucks in supply chain, with merchandise to be shipped out of the warehouse. Load, align and operate machines per drawing instructions. Monitor machines for problems and troubleshoot problems.

2012-2014 Production

Equity Group, Camilla, GA

Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Remove parts, such as skin, feathers, scales or bones, from carcass. Clean, trim, slice, and section carcasses for future processing. Process parts into cuts that are ready for retail use. Obtain and distribute specified meat or carcass. Weigh meats and tag containers for weight and contents. Separate meats and byproducts into specified containers and seal containers. Use knives, cleavers, meat saws, band saws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing; clean and section carcasses. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Remove parts, such as skin, feathers, scales or bones, from carcass. Process parts into cuts that are ready for retail use, obtain and distribute specified meat or carcass. Weigh meats and tag containers for weight and contents. Separate meats and byproducts into specified containers and seal containers.

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