IT Project Manager

EMILIO J. VASCO

New York, NY ***** 646-***-**** **********@*****.*** LinkedIn Profile

IT Project Manager

~ Breaks down barriers and empowers team to optimize operations and create impactful solutions ~

Resourceful and decisive Associate Vice President with 18+ years of progressive experience in the Insurance Industry space, providing support and leadership while managing the inter-relationship between various departments within highly complex organizational structures. A passionate and curious leader skilled at solving complex problems while leading teams to long-term success. Emotionally Intelligent leadership that champions diversity / inclusion and empowers individual and team autonomy. Recognized as an idea formulator and critical thinker who motivates teams to collaborate and find solutions. Experience in the strategic detail planning, execution, and leadership of enterprise-wide technology initiatives, which support business goals, deliver continuous improvement, and enhance productivity levels. Strong knowledge of Business Analysis, Project Management, and Software Development methodologies.

TRANSFORMATIVE EXPERTISE

Team building Process Development Business Analysis Cross-Functional Communications Insurance Industry Stakeholder Communication Project / Program Management Resource Management Personnel Training

Release Schedules Resource Plans Vendor Management Agile Scrum Master Addendums and Contracts

Technical Snapshot: MS Word, MS Excel, MS Visio, JIRA, RALLY, SharePoint, Sharefile, Oneshield Policy Administration System, Guidewire Claim Center, Salesforce, SQL Developer

SIGNATURE CONTRIBUTIONS

Our main Claims scrum team was underperforming due to lack of leadership, a muddy of vision and misalignment between the business units. Utilized proactive leadership to volunteer and manage the Guidewire scrum team. This required giving up one of two highly performing scrum teams and stepping up to help lead the Guidewire scrum team. Starting from scratch we retrained the team on scrum principles, developed alignment between IT and the business units and acquired buy-in from the Claims leadership team, the Steering Committee, and the Claims Systems end users. This resulted in immediate improvement (50-70%) in the scrum team’s ability to estimate and deliver work while producing steady burndown charts. The opportunity also drove an increase (20-30%) in production support tickets due to a renewed focus on quality. Commended by business partners for bringing clarity and transparency to the relationship and setting up the team so succeed.

CAREER HIGHLIGHTS

Associate Vice President - IT Service and Delivery (Project Manager) PURE Insurance March 2018 – December 2020

Successfully lead the delivery of critical and strategic projects by working closely with business stakeholders in an agile framework. Managed critical relationships with all stakeholders, consultants, and vendors, as well as internal and external end users.

Key Initiatives/Responsibilities:

Lead implementations and oversaw the product design, build, and ultimate solutions that achieved successful business outcomes.

oExample: As IT Service and Delivery leader I led the implementation of the creation of a Specialty Lines company “PURE Programs” to service business that did not qualify for standard insurance products. This included creating new products such as E&S Homeowners, Excess Liability and Homes Under Renovation.

Successfully participated in the evaluation, acquisition, and implementation of vendor software to support the business vision.

oExample: Integration with a comparative rater vendor BOLT to improve on a strategic partnership with USAA.

Utilized industry and project management experience to identify and recommend solutions, clear roadblocks, and rally the team to execute on-time and within budget.

Served as Point of Contact (POC) to the business stakeholders, IT, and third-party vendors on an ongoing basis while supporting the prioritization of business and enterprise needs.

Controlled release schedules, resource plans, communications, and status reports to stakeholders while managing vendor relationships and billing.

Trained / mentored scrum teams on prioritization as well as the requirements process.

Played a key role in managing internal / external non-technical and technical resources and outside vendors / partners.

Charged with providing guidance and mentorship to Junior Business Analysts and team members.

Recognized as a Certified Agile Scrum Master with experience building an Agile shop from scratch.

oExample: As a change champion I developed consensus and helped steer the IT project teams to adopt Agile and became an advocate for Agile principles.

Director of Business Analysis November 2007 – March 2018

Acted as lead BA in charge of PUREs nationwide state expansion initiative since 2007 for five lines of business that included Homeowners, Automobile, Collections, Excess Liability, and Watercraft. Evaluated and documented hundreds/thousands of system requirements per state and per line of business for all 49 states where PURE was approved to write Insurance.

Key Initiatives/Responsibilities:

Directed and managed the production support process from beginning to end, including the identification, analysis, and troubleshooting of reported system issues.

Charged with logging and tracking system defects, prioritizing, and escalating urgent issues, querying the database to troubleshoot, providing visibility, and sending communication to all stakeholders.

Managed relationships with vendor partners, reviewing and negotiating contracts, as well as periodically reviewing vendor circulars to maintain compliance and keep system data up to date.

Operated as the lead analyst charged with maintaining and updating of PURE’s ISO VINMaster and NADA database to ensure the most up-to-date files were loaded into PURE’s system.

Successfully mentored and managed junior BA personnel in all areas of requirement elicitation, communications, documentation, presentation, and execution.

Played a key role in managing onshore and offshore consultants.

Documented and communicated test plans and test cases and acquired stakeholder buy-in for UAT testers and sign-off for each project.

Business Analyst / QA Test Engineer AutoOne Insurance Company November 2004 – November 2007

Successfully gathered, identified, and documented business requirements for a web application. Served as liaison between IT, PMO / BA director and business units and assisted in managing product releases by coordinating testing schedules and deployment dates. Completed system requirements gathering sessions involving peers, SMEs, and senior executive staff.

Key Initiatives/Responsibilities:

Functioned as lead tester responsible for generating test plans, executing / validating test cases, creating and tracking defects, developing test metrics, and reporting on testing status.

Partnered with project managers, business analyst, and developers to size testing efforts, assist with traceability matrices, ensure QA processes were followed, and confirm test environments were ready.

Additional Notable Experience: AutoOne Insurance Company Claims Adjuster State Farm Insurance Co., Claims Processor.

EDUCATION / CERTIFICATIONS

Bachelor of Art, Business Administration, State University of New York at Farmingdale

SCRUM Master Certified

In Progress Certifications: PMP and Google’s Project Management Certification

MILITARY

United States Navy Flight Deck Division

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