Customer Service Call Center
Resume:
Lisa
Forsythe
Columbus, OH *****
****.**********@*****.***
linkedin.com/in/lisa-forsythe-21191b58
Successful sales leader with accomplished background in supervisory sales roles. Highly effective team manager adept at providing training, development, and resources to empower associates to effectively pursue sales opportunities. Communicate well, applying excellent interpersonal skills and ability to build trust with prospective clients. Analyzing numbers through day over day, week over week and month over month progress. Specializing in developing, coaching and managing agents to become top sales agents in the company.
Skills
Team Building
Training Employees
Performance & Sales Management
Problem-Solving Abilities
Motivation
Improving Performance
Organization
Effective Coaching
Communication Skills
Relationship Building
Computer Proficiency
People Skills
Experience
MARCH 2021 – PRESENT
Sales Team Manager / GoHealth, Columbus, OH
Managing a team of licensed Medicare agents remotely. Driving performance as well as coaching and developing new and growth agents to their next level as a Senior Benefit Consultant. Overseeing and managing daily admin duties such as agent attendance, performance metrics on daily, weekly and monthly level. Providing data of goals and performance to goal to the agents daily. Assisting other teams and agents as well as my own to ensure that there is adequate coverage for any assistance needed. Utilizing multiple tools, applications and database systems to perform daily functions.
APRIL 2015 – MARCH 2021
Inbound Sales Supervisor / Spectrum, Columbus, OH
Supervising 10-16 agents in daily activity. Driving sales performance as well as coaching agents to perform better and be better sales representatives while making more money for the company and themselves. Overseeing and managing agent’s attendance, performance metrics and making certain that all rules and regulations are followed, following through with corrective actions to ensure that behavior patterns are changed. Utilizing multiple applications and database systems while working with multiple agents. Assisting multiple teams along with my own while continuing to driver performance and numbers for the center. As a rep I provided great customer service to callers while conducting my job as a sales agent. I received multiple awards for my performance and sales.
JANUARY 2014 – JANUARY 2015
Call Center Supervisor / The Garden City Group, Dublin, OH
Providing confidential customer service to claimants regarding class action lawsuits, security cases and bankruptcies for over 200 clients and cases. Supervising a multitude of call center customer service agents. Coaching and advising agents of how to better perform, assisting them with cases and information regarding claimants.
MARCH 2013 – NOVEMBER 2013
Customer Service Rep / Kelly Services, Columbus, OH
All clerical office work for McGraw-Hill including filing, copying, scanning and saving files for access to invoices. Sending and receiving e-mail correspondence as well as basic computer functions. Placing orders for inbound customers. Checking status on orders.
APRIL 2008 – MAY 2011
HR Coordinator / NiSource, Columbus, OH
All clerical work pertaining to Human Resources as well as many Human Resources functions. Maintaining a confidential database as well as customer service for employees. Keep time managing systems and approve timecards for employees when needed. Keeping expense reports as well as new hire paperwork and scheduling interviews. Scheduling testing for applicants. Taking calls from employees regarding many different issues.
Education
AUGUST 2014
Associates Degree / Columbus State Community College, Columbus, OH
Working on Business Management degree, need additional 10 credit hours to complete degree. Will be going back to obtain degree. Obtained Deans List status multiple times.
Achievements
Intelligent Home Sales Champion multiple months
Top Sales Agent Center
Top 25 Sales Agent Enterprise
Top Sales Supervisor - Center
Top 5 Sales Supervisor - Enterprise
Top 5 Sales Manager - Enterprise
Top Sales Manager - Program
Dean’s List
Exceeding sales goals
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