Customer Support Service Delivery
Resume:
SWATI SINGH
**************@*****.***,
EXPERIENCE SUMMARY
Professional Procurement Specialist. Familiar with leading a department and hold 9 years’ experience in Sourcing & Procurement and planning. Excellent leadership and management skills. Professional Procurement Specialist
Process knowledge of Logistics, Project Management and Warehousing, Operations, Enriched with the ability to learn new concepts & technology within a short span of time.
Excellence in developing and streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time and quality parameters.
EXPERIENCE
Infosys Ltd – Information Technologies
May 2017 – March 2021
Sourcing & Procurement - Process Specialist (Buyer)
Responsibilities:
Provide End-to End solution across the complete life cycle of Purchase Order in terms of RFQ/RFI/RFP, Order Acknowledgement, Material Deliveries, GR and documentation based on the Delivery Schedule update in SAP and Coupa.
Ensure to process Category Planning and Sourcing in the Ariba.
Responsible for project content and strategy including: Enablement Road Map, Catalog creation and maintenance, and Contracts creation and maintenance in Ariba and Coupa.
Ownership of buying and sourcing processes leading to success in the key areas of negotiations, account management, vendor management and purchasing lifecycle management
Manage the PO lifecycle, demonstrate market intelligence for the indirect procurement.
Assist stakeholders in identifying re-quoting/redirecting opportunities as well as identifying supplier diversity sourcing opportunities
Manage the order process: requisitions from all departments/business units, handle requests for quotes, process purchase requisitions/purchase orders, provide orders to suppliers, maintain adequate records of purchases, follow up on orders/approvals and resolve issues with invoice/receipt discrepancies
Collaborate and work with Indirect Procurement team and business Project Managers to identify sourcing opportunities based on spend through the buyer and sourcing assisted processes
Recommend consolidation of the supply base by consolidation suppliers
Identify new vendor catalogs to streamline the buying process and the selection of items for purchase
Drive cost reduction efforts working collaboratively with the business stakeholders (Product development teams, Quality, Operations)
Effectively Plan and Manage client projects and deliver outstanding service to the clients specification
Assists in the communication to suppliers to match delivery and quality expectations
Identified potential business partners, developed strategic relations with vendors, and conducted professional supply/demand research.
Works closely together with cross functional teams to gain overall customer satisfaction.
Client – DTCC: - (Financial Service)
Provide End-to End complete solution across the complete life cycle of Purchase Order.
Convert PR to PO as per given SLA.
Responsible for Supplier/Vendor On-boarding in the system.
Works closely together with cross functional teams to gain overall customer satisfaction
Responsible for project content and strategy including: Enablement Road Map, Catalog creation and maintenance, and Contracts creation and maintenance in Ariba.
Ownership of buying and sourcing processes leading to success in the key areas of negotiations, account management, vendor management and purchasing lifecycle management
Manage the PO lifecycle; demonstrate market intelligence for the indirect procurement.
Assist stakeholders in identifying re-quoting/redirecting opportunities as well as identifying supplier diversity sourcing opportunities
Co-ordinate with the purchasers/cost controllers to sort out any commercial discrepancies if identified in purchase order.
Preparing and analyzing RCA corrective and preventive action
Drive cost reduction efforts working collaboratively with the business stakeholders (Product development teams, Quality, Operations)
Effectively Plan and Manage client projects and deliver outstanding service to the clients specification
Client – Staples: - (Office products & Service)
Developed a comprehensive sourcing strategy for each product category based on market analysis, competitor intelligence, customer demand trends etc.
Create Event (RFI/RFP/RFQ) in the system as per project requirement in the Coupa system.
Coordinated with internal stakeholders (e.g, engineering) to ensure proper specifications are established prior to initiating RFPs or RFQs for new products/services required by customer.
Review vendor bids for compliance with specifications as needed.
Support sales force, marketing and planning
Serve as primary point of contact for purchasing inquiries and vendor-related requests.
Collaborate with purchasing manager and procurement team to guarantee cost-effective purchasing of warehouse equipment, supplies for rental storefront and more
Negotiated with vendors to reduce costs on raw materials by 10% over 2-year period.
Commercial and financial awareness with a full understanding of how failure impacts the production, manufacture and customer order fulfillment.
Performed various buying, price reviewing, and ordering functions, and maintained inventories and associated records.
Evaluate Supplier performance as per material and service delivery.
Client – Australian Defense Force: - Defense Organization
Developed long-term relationships with key suppliers.
As per Catalogue management convert PR to PO.
As per project requirement create catalog material in the SAP Ariba
Work on service and Incident request on Service now.
Prepare RCA corrective and preventive action.
Researched and sourced supplier for new Items.
Pro-actively address root cause of problem, evaluate past performance. Collaborate on supplier Quality Team to develop and implement supplier scorecard.
Aker Solutions: (Oil & Gas Industries)
March 2012 – April 2017
Procurement Buyer – Supply chain Management
Responsibilities:
Work collaboratively with the business and manage key stakeholder relationships in support of adding best value to the categories being managed
Provide analytical data to Sourcing team to support vendor performance management
Performs purchasing function for compute, storage and networking gear and piece parts based on a forecasting model
Monitor / research order history of similar products and services purchased to evaluate / track differences in costs, delivery, quality and performance
Ensure that strategies are aligned with other business units / regions / divisions, with particular focus on key company / regional spend categories including indirect goods and business services
Obtain quotations working from requisitions, drawings, specifications and memos
Provide End-to End solution across the complete life cycle of Purchase Order in terms of RFQ/RFI/RFP, Order Acknowledgement, Material Deliveries, GR and documentation based on the Delivery Schedule.
Processed all purchase order, Negotiated contracts and agreements with suppliers, and produced details procurement schedules.
Co-ordinate with the purchasers/cost controllers to sort out any commercial discrepancies if identified in purchase order.
Preparing and analyzing RCA corrective and preventive action
Handling procurement activities for Machined and welded components (Majorly Structure, Spare and OEM Product)
Onsite Experience – Norway Oslo
Key Supplier Visits
Inbul (Poland): - Manufacturing & Metal Processing
Zamet (Poland):- Manufacturing of large size steel structures, machines and equipment
Brødr. Skaug (Norway): - Manufacturer of different type of seals
Arrange Kickoff meeting to establish supplier relationship and negotiate.
Arrange Supplier documentation training
Visit to Tranby (warehouse Facility) - For Product Knowledge and understand inventory management.
Aircel Ltd – (Telecom Industries)
March 2010 – Dec 2012
Assistance Category Manager
Responsibilities:-
Responsible for working tickets received in the ticketing system to resolve telecom issues, receive telecom orders and provide customer support.
Responsible for managing spend categories and is accountable for implementing all category related decisions regarding products and services.
Negotiate and project managed upgrade of the backbone network.
Supporting, implementing and coordinating defense information system agency.
Provides effective support to Sales/Marketing staff on new business opportunities.
Ensures timely response of given tasks and outages as dictated by SLA metrics.
Provides Monthly Performance Reporting to the business
Effectively leads and promotes training and development within assigned new team member.
Bajaj Auto Finance Ltd: (Auto Mobile Industries)
March 2008 – Jan 2010
Credit Officer Executive
Responsibilities:-
Handling multilevel customer escalations and take appropriate action to resolve them.
Establishing credit limits and credit days for customers and ensure with proper follow up that the payments and balance are not exceeding the limit.
Maintain a good relationship with the Client
After reviewing loan applications, checking the eligibility of clients and Cibil score, doing personal discussion with clients via a telephonic or personal meeting.
Maintain updated records of loan application
Assess clients financial status
Ensure to complete all required documentation for final approval of the loan
Arrange Training for the new member.
Maintain monthly/weekly reports and executed other duties as assigned.
EDUCATIONAL QUALIFICATION
Bachelor of Science from University of Ranchi in 2007
Higher Secondary certificate from Ranchi University of Higher Secondary Education 2004.
Appearing Certificate Professional in Supply Chain Management – CPSM
SKILLS
Strong communication skills with the ability to communicate effectively at any level
Strong communication skills and strongly developed service ethic
Able to effectively and promptly work with operations on supplier quality concerns
Capable of seeing the big picture while managing the details
Good organizational skills with the ability to priorities responsibilities, meet client deadlines and turnaround high volumes of requests in peak periods
Excellent team player skills supporting colleagues and ensuring the smooth operation of the department
Proficient with MS Office applications: Word, PowerPoint, Excel, SharePoint
SAP - Material Management
Negotiation with vendors
Great relationship management
Strategic thinking
Impeccable time-management
Understanding of Risk Management
Ability to adapt the change
Excellent verbal and written communication skills in English
TECHNICAL SKILLS
SAP (MM Module), Ariba, Coupa, Oracle (End user)
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