Service Representative Enrollment Specialist

Almagrace J. Wiggins

951-***-**** Cell Phone

*************@*****.***

VETERANS SERVICE REPRESENTATIVE -Rating

QUALIFICATIONS:

Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Experience and knowledge using the following VA software: CPRS, VISTA, VIS, VBMS, CAPRI, DPRIS, JLV,HAIMS,GUI, DOMA & RCS

Directly communicate and interact with Veterans and their representatives/advocates to

facilitate timely, proper decisions. As dictated by the circumstances of each case.

Reviews claims cases to assure all issues have been addressed, applies, and interprets to address and forward if the veterans need a exams or RFD need to be sent to the rater.

Experience to interpret Contentions and working DD214, STR, JLV, DOMA, HINQ & VIS

Knowledge service-connection, percentage of disability, permanent and total disability, and

entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly

compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.

Excellent customer service skills and attention to details

Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.

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PROFESSIONAL EXPERIENCE

DEPARTMENT OF VETERANS AFFAIRS

RENO REGIONAL OFFICE- RENO NEVADA

VETERANS BENEFITS ADMINISTRATION

Veterans Service Representative – GS 7

FEB 2021-JULY 2022 FULL TIME

Makes determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.

Requests examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.

Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.

Knowledge service-connection, percentage of disability, permanent and total disability, and

entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly

compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.

Reviews claims cases to assure all issues have been addressed, applies, and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.

May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits, questioning injury issues on his claims and related programs.

Directly communicate and interact with Veterans and their representatives/advocates to

facilitate timely, proper decisions. As dictated by the circumstances of each case

Prepares and releases correspondence for use by other federal, state, and local agencies.

Utilizes various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

DEPARTMENT OF VETERANS AFFAIRS-

50 Irving Street NW Washington DC 20422

Program Support Specialist -OA Office Manager

FULL TIME -Permanent GS-7

Nov 2018-Jan 2021

Administrative Support:

Time and attendance Keeper

Checked and reconciliate section/staff travel card.

Section Logistics and Budget Assistant.

Oversee travel card and government credit card purchase.

Handle department classified budget requisition and orders report.

Verified and approves purchase orders and invoices while filing and tallying government and company expenses.

Managed the implementation of the requisition budget and forecasted fiscal year budgets for anticipated future requisition.

Manages unit control points and ensures that adequate funds are available and that fund limitations are not exceeded; coordinates new and replacement equipment and supplies, researching sources and developing justification for new and additional equipment; responsible for controlling and for accuracy of annual inventory of all property charged to Strategic Business Unit.

Provides approving official with all pertinent purchase card documents for approval by the same and maintains documentation as required.

Department of Veterans Affairs- San Diego Health Care System

PROGRAM SUPPORT ASSISTANT GS 6 STEP 3

Aug 2016- Oct 30, 2018

Demonstrates exceptional interpersonal communication skills and works collaboratively with medical center programs, services, and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative.

Utilizes a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution.

Serves as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing "administrative" systems knowledge to identify patient/caller needs, practicing independent decision-making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate.

DEPARTMENT OF VETERANS AFFAIRS Nov 17, 2013-July 2016

VA Medical Hospital

LAS VEGAS NV Hours Week: 40 Hours

PERMANENT GS 5-step 2

Enrollment & Eligibility

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Counselor & advisor of veteran eligibility and benefits

Organizes work and manages internal procedures and resources to ensure proper medical care, rehabilitation, referrals & eligibility.

Plan/organize/oversee & read notes of doctors and providers consults in CPRS system, enroll veterans to education program that they are eligible, Verified military service through HINQ and schedule appointment to Vista.

Track appointments to facilitate the progress of patients care through Vista & CPRS.

Enroll Veteran to health care system and classified them to proper eligibility.

Verify Veterans establish eligibility for health care services and copayment status.

UNITED STATES MARINE CORPS- WOUNDED WARRIOR BATTALION

Camp Pendleton Ca.92055 760-***-****

Feb 2007-Oct 2013

Non- Medical Case Manager

Assists in the rehabilitation and transition back to active/reserve status or civilian life as a veteran.

Managed & intake and monthly recovery for all injured, ill, and wounded military personnel. Identified resolved cases & referred military service member who sustained injuries from operation OIF & OEF as well as injuries incurred while stationed within CONUS. Monitored recovery reports and updates for all & the following duties.

Interpret information necessary to evaluate how to best support the recovery service member & family through entire spectrum of care management, rehabilitation, and transition services.

BASE BATALLION

Hours/week: 40

Logistics Support Personnel 08-17-2002- 12-30-2007

Twentynine Palms, CA Phone: 760-***-****

MILITARY SUPPORT PERSONNEL

Oversee & approve training for U.S. Marine Corps’ units in preparation for deployment to Afghanistan and Iraq. Successfully requisitioned and received supplies and parts while utilizing the U.S. Marine Corps Supply System

Processed and approve military Equipment Repair Orders (ERO) in support of range engineering.

Handle military classified ammunitions, bombs, missiles, and tanks/LAV.

Verified and approves purchase orders and invoices while filing and tallying government and company expenses.

Managed the implementation of the requisition budget and forecasted fiscal year budgets for anticipated future requisition.

EDUCATION AND CERTIFICATION

Bachelor of Science in Psychology - Lyceum of the Philippines- Manila Phil

REFERRENCE:

********.*********@**.***- Section Manager

*******.***********@**.***- Supervisor 1 & Coach

Colonel Ervin Stone: 910-***-****

Contact this candidate