Customer Service Representative
Resume:
DENISSE ELLIJOY PELAUSA GOMEZ
** **** **. ********* ***********, Calauag, Naga City Contact No.: 099*-***-****
Email Address: adsvev@r.postjobfree.com
OBJECTIVE:
To work in a methodical and strategic manner, adapt to the newest trends, gather important data, and produce high-quality work using my abilities and knowledge in order to contribute to the development of the company.
PERSONAL INFORMATION
Birthdate : June 14,2000
Birthplace : Naga City,Camarines Sur Civil Status: : Single
Religion : Roman Catholic
EDUCATIONAL BACKGROUND
Elementary : Calauag Elementary School
2012
Secondary : Camarines Sur National High School
2016
Senior High School: Camarines Sur National High School
2018
College : University of Nueva Caceres
Bachelor of Arts Major in Psychology
2022
WORK EXPERIENCE
On The Job Training
McDonald’s Magsaysay (2018)
Experienced providing good quality customer service.
Experienced working in a drive thru area which requires good communication skills with the customers.
Experienced cleaning the dining area.
Experienced having a conflict with customers and was able to handle it professionally.
Experienced being exposed to people with different traits and personalities.
Was able to learn how to properly handle conflict with other people.
Student Assistant
University of Nueva Caceres
Budget and Treasurer’s Office (2018-2019) Guidance and Testing Center (2019-2020)
Experienced facilitating, analyzing, and assisting in psychological testing.
Experienced in conducting mental health related activities such as meditation, counselling, and assessing students’ performance.
Experienced being exposed in real work situations,problems /conflicts, and processes.
Was able to further learn about computer related works.
Was able to learn the importance of interpersonal relationships as well as the importance of psychological health.
Was able to learn how to deal with people with psychological disabilities.
Customer Service Representative
Quantrics-Naga
July 2021- September 2021
●Experienced dealing with customers with different nationality and personality.
●Experienced handling difficult customers and learned how to properly deal with them.
●Improved my communication skills and comprehension.
April 2022-Present
● Experience in sales and customer service.
●Able to meet the monthly quota.
SKILLS AND ABILITIES
Can work under pressure
Good communication skills
Able to adapt to changes
Flexible
Excellent at managing time
Has the ability to think critically
Good in Interpersonal Relationships
INVOLVEMENT IN ORGANIZATIONS
Member, Peer Facilitator Organizations (UNC)
Member, Association of Psychology Majors (UNC)
CHARACTER REFERENCES
Jonnalyn Alinday
Guidance Counselor
University of Nueva Caceres
adsvev@r.postjobfree.com
Roland Jhubet Cambaliza
Administrative Assistant II
Bicol Medical Center
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