Customer Service Representative
Resume:
Renton Wa *****
*******.***.**.*.******@*****.***
ACCOMPLISHMENTS
AWARDS
LISA M. KINSFATHER DALTON
Highly skilled, sales focused, Senior Customer Service Representative with 13+ years of professional management roles and leadership capabilities.
Led multiple stores employees into growth by
conquering all metrics, performance and expectations. Trained and coached teams at various stores
throughout our district to increase productivity, as well as sales by eliminating objections.
Built up clientele by using Medallia, social media in- house platforms for future purchases, sales and
promotions to bring existing customers and new
customers to come back for future pro table
interactions and transactions up to 45% compared to LY. Converted low-end/low volume stores and employees
into multi-million dollar stores into top performing revenue, high increase in sales 144%, Piercings 170% ESAs 9.46 and trans by 127%
Throughout the years I have accomplished several
awards, certi cates, bonuses and incentive trips and contests in rewards to my development within the
company.
WORK EXPERIENCE
Signet Jewelers- Zales/ Banter — Retail
Sales Manager
Pagoda PLCC SPOTLIGHT
CEO requested me to be on a
national news letter headliner
to be a spokes person for our
company.
Exceed in Metics
Top performer in credit,
Extended Service Agreement,
Ear Piercings for several years
in a row.
Signet Star
A honorable mention for my
store being top in Progressive
Leasing payment options.
Gemmie Award
Only store were we consisted in
3 for 3 Performer Award Sales
Performer Award recognizes
the Piercing Pagoda banner
stores who achieve all three
standards goals – Sales, Ear
Piercing Performance and ESA
sales – in each of the 6 months.
Award/Prize: $1,000 Cash
Award
Recieved a certi cate by hitting
a Million Dollar Store in most
recent store!
Award
Recived a Certi cate of
Achievement in 4 for 4
performance in FY 2018.
07/26 2017 to Present, Tukwila, Wa
Executed several criterias such as sales goals, Ear Piercing plans, warranty replacement and payment options and elimating objections.
Establish credit policies, operating procedures, trainings and authorize payments and merchandise returns.
Completing tasks on a timely manner additional mandatory trainings for myself and team members. Following up for future development and coaching in the moment, providing feedback when needed.
Claire’s — Retail Manager
Con ded with our customers and clients on a regular basis for acknowledgment of future promotions and discounts. Build teams of highly skilled workers capable of meeting and exceeding store expectations. Recruited candidates who demonstrate commitments to success and e ective
leadership.
Created work schedules and managed payroll as well as daily-yearly operational paperwork.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct sta on how to handle di cult and complicated sales.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Review inventory and sales records to prepare reports for management and budget departments.
Formulate pricing policies, controlled inventory, collaborated with loss prevention and auditors.
03/2012 to 6/2017, Everett, Wa
Achievement of retail store targets by driving sales. Delivering sales through friendly and e cient customer service.
Ensuring our customers have a fun and enjoyable shopping experience
Demonstrating Claire's products
Assisting customers with their queries using your product knowledge
Assisting with processing store deliveries, visual merchandising/ markdowns and promotions.
Quarterly planagram/ complete reset of store merchandise for seasonal layout of the store.
Ensuring the store looks presentable and inviting to our customers
Ear piercing specialist and licensed through the state of Washington..
Keeping track of payroll hours as well as making schedules. EDUCATION
Concrete High School — General Education
Counterfeit and Money Laundering Class
Encouraging and empower employees when needing
direction/ additional training/ coaching in the moment. In charge of operations, inventory control and loss provention
Collaborating with the team, boss (district manager) and or corporate for a touch base on a weekly basis.
09/1998 to 07/2002
03/2018 to 03/2018
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