Test Manager Qa Automation

Diane Herlihy

*** ****** ******

Mahopac, New York 10541

914-***-**** [Cell]

***********@*******.***

Extensive 20+ year work history and proven track record in the area of Software Quality Management with a primary focus on Software Testing and Project Management and strong knowledge of disciplines that interconnect with Testing that include: Quality Management, Business Process Re-engineering, Integration, Release Management, Configuration Management, Change Management, Business Analysis and Development. Most current 6 years experience has been in the SAP Supply Chain / Manufacturing space/ GxP.

Key Accomplishments:

SAP Test Manager – Successfully Delivered:

oDivesture (Wella / Coty): Very Large & Complex Global Program - UAT/E2E/Integration Testing for SAP / Non SAP Applications (North America, Canada, Puerto Rico, Mexico)

oAcquisition (GSK/Novartis): Large & Complex Global Program - E2E/Integration Testing for SAP / Non SAP Applications (North America, Canada, Puerto Rico, Mexico)

oJoint Venture (GSK/Pfizer): Very Large & Complex Global Program - E2E/Integration/UAT Testing for SAP / Non SAP Applications (North America, Canada, Puerto Rico, Mexico)

oGlobal SAP Deployments (GSK): Very Large & Complex Global Program - UAT/E2E/Integration Testing for SAP / Non SAP Applications (North America, Canada, Puerto Rico, Mexico)

SAP Project /Delivery Manager - Successfully Delivered

o Joint Venture (GSK/Pfizer): Very Large & Complex Global Program – Delivered 30+ SAP / Non SAP applications for GSK site in Puerto Rico

A very driven, highly motivated, results-oriented, hands-on Test Manager / QA Manager who has worked in multiple industries, on numerous global initiatives and ramps up quickly on new subject matters, domains, tools, technologies, project plans, etc. Very experienced in joining projects mid-stream and / or under duress and requiring attention. Extremely resourceful. Quick to learn the program scope, environment and team players with minimal guidance. Worked on a variety of assignments that require both hands on and strong management skills throughout the career. Possesses ability to see high level whilst simultaneously being able to drill down into detail and understand integration points to identify blockers quickly so as to avoid program/ project delays and resume momentum. Additional strengths include strong analytical skills, keen attention to detail, troubleshooting capabilities, impact assessment and gap analysis which help to mitigate risks and issues expeditiously. Strong capability in Requirements & Design Specification review to devise correct Test Approach & ensure proper Test Coverage (where time constraints – use Risk Based approach). Where and when feasible (due to time constraints), looks to gain efficiencies to meet deadlines without compromising quality and compliance.

Extensive work experience has afforded the ability to work on numerous applications, including In-House development and Commercial Off the Shelf software (COTS), from a variety of industries with varying configurations to include client server, web and mainframe in addition to SDLC diversity including Waterfall, Iterative, Agile. Excellent in working remote with geographically distributed teams, various onshore / offshore models, working with vendors and 3PL’s and has flexibility in working with different time zones. Has worked on both Delivery Projects that are time sensitive and in start up / existing QA Departments where Testing is a key activity. The last 6 years have focused on Global SAP Deployments with specific focus on SAP Integration in a Manufacturing and Consumer Health environment.

Experienced with various types of testing which include: Unit, Smoke, Functional, System, Interface, Integration, Regression, Partner Dry Run, Middleware, EDI, End to End (E2E), UAT, Continuous Integration, Automation, Performance, Operational Acceptance Test, Installation Qualification, Operational Qualification, Performance Qualification, Parallel Testing.

Strong Test Management Skills: Requirement / Design Specification reviews, Test Approach (including Risk Based), Test Coverage / Traceability, Test Planning, Test Preparation, Test Case creation, Test Execution, Test Results, Defect Management, Risk & Issue Management, Test Summary Reports, Team Mentoring, Deliverable Creation: Test Plan, Test Strategy, Test Summary Report, Traceability Matrix.

Experienced with managing & driving Testing for various industries / applications: See table at back of resume for comprehensive list

Possesses strong Project Management skills as well, whether it is driving a major testing initiative or working in a delivery manager capacity: Strong understanding of WBS, estimating, dependencies, resourcing, scheduling, replanning, developing plans on a page, stakeholder management, relationship management, status reporting (detailed and high level), progress burndown reports, metrics, Risk & Issue Management, relationship / team building across various departments, monitoring progress, hands on where needed to perform various roles, Deliverable Management including GxP, After Action Reviews, Project Closure Document, some Budget work. Used to very fast paced, unpredictable / fluid projects. Easy adaptable and able to change gears on a moment’s notice. Strong team player.

Experienced with managing & driving End to End delivery of the following streams: Manufacturing Execution System (MES) PASX, SLIMS (StarLIMS), Packaging System, Local Laboratory System (18 deployments), Record Management System (RROne), Veeva Quality Docs, Local site applications, EH & S, client infrastructure, RF Guns & Printers, Templates for Labware System etc. Work on / closely with numerous teams including Core Global Team, Local Sites, Product Owners, Development, Middleware, Network, Infrastructure, Tech Support, Business Analysts, Cutover Teams, Offshore Testing Teams, etc.

Key Strengths: Extremely determined, enthusiastic self-starter, who is not afraid to challenge the status quo. Trust but verify, and drill down when verification results not as expected. Specializes in tough, complex projects, and those that require a lot of attention to be catapulted back on track under aggressive deadlines. Used to constantly changing priorities and replanning. Requires minimal direction and possesses a unique ability to be both a visionary and strategic thinker while at the same having the capability to be extremely detail oriented and analytical. Very resourceful, able to effectively multi-task while still maintaining a strong emphasis on quality. Work experience lends itself to being able to perform in a very faced paced, hectic, dynamically changing environment, adapting as needed. Highly focused and goal /results oriented. Not afraid of hard work or challenges and can handle aggressive deadlines, pressure and heavy workloads. Excellent people and communication skills. Effectively interfaces with all levels of personnel. Very team and service oriented, always ensuring the clients’ expectations are set and managed, and business needs met.

Looking to obtain a position that will provide the ability to:

Successfully drive a complex and challenging Testing initiative to completion

Rescue and turn around a Testing initiative whose schedule has overrun and must be brought back in alignment with overall Program schedule or one that is just starting up

Provide leadership and guidance in a QA / Testing Department or Practice. Goal is to improve and optimize the Software Quality Management experience within an organization by building strong, motivational, self-directed teams, demonstrating existing Test / Project management abilities, and implementing quality standards and automation where feasible

To assist Testing organizations in building more robust, efficient, streamlined, repeatable Testing capabilities

Undisclosed Food & Beverage Manufacturing Company

05/22 - Present

Role: SAP Integration / UAT Test Manager (North America / Canada)

Brought onboard to join newly formed Integration Team whose purpose was to help drive an inflight Programme forward whilst getting System Integration, E2E & UAT Testing back on track. Key challenges included a SIT/E2E/UAT schedule that was faced with scope gaps, solution readiness obstacles, inadequate upstream testing, test coverage, test planning / preparation, scheduling & execution. Jumped right in with minimal guidance to get Scenarios ready for execution

Coordinated the building of E2E Tests for Inbound Testing: SAP PTP (Direct Procurement, Contract Management, Contract Operation), QM (Quality Management), PE (Production Execution), PP (Production Planning)

Was able to stand up cross team Inbound tests in record time when none previously existed – Now ready for execution

Enhanced & enforced a process to get E2E tests ready for execution. Team developed a productive rhythm

Subsequently brought over to the Salesforce / Customer E2E / UAT Test Cycle to organize and help drive the Test Execution & drive Defects to resolution. (MDG, S4 & Legacy Systems)

Coordinated Test Preparation, Test Execution and Defect Management of all these Scenarios

Worked with multiple teams to facilitate Defect resolution

Point of contact to resolve issues / blockers that were impacting Testing Progress (Test creation / Test Execution)

Conducted Daily Team Status meetings

Generated a Daily Status report where none existed before

Monitored Defect impact and fixes

Escalated Issues, Risks and unforeseen Business Impacts encountered

Ramped up very quickly in a hectic -fast paced environment

Developed great relationships with project team & business

Wella / KKR Divesture

10/21 – 03/22

Role: SAP UAT Test Manager for Coty / Wella Divesture (North America, Canada, Puerto Rico, Mexico)

Brought onboard 3 days prior to the start of UAT Test execution for a very large Global Lift & Shift SAP divesture with some exceptions (new applications). Primary objective was to pick up from where prior Test manager left off and ensure UAT Test Execution was completed on time. Managed a team of over 40 users, approximately 30 applications (SAP / non SAP) and ensure approximately 3000 Tests were executed or descoped with proper reasoning for audit purposes. Scheduling, Test Planning / Preparation, Test Data, Defect Management and Test Management tools / processes all established prior to onboarding, however, had to be flexible and change course at a moments notice / make some improvements where necessary:

Successfully delivered UAT with limited number of issues detected during Hypercare

Ramped up quickly on Programme, processes, tools and team contacts

Worked closely with SIT & E2E Teams to ensure application / process readiness prior to UAT

Active use of ALM, reviewing & ensuring scope of all Tests had been moved to Test Lab so they could be properly executed

Training UAT users on use of ALM as needed (Execution / Defects)

In addition to managing UAT, worked on an individual basis with many users where needed to assist them with prepping for or executing tests. This was due to not as much Test / data prep work being done up front as initially thought.

Performed Deep Dive for a critical Finance Business Application (High Radius), in the absence of Business lead, then stepped in to prepare for and drive the Finance UAT test effort for that application in addition to managing overall UAT . Reviewed Design documents, generated high level integration schematic, worked with testers/vendor to ensure proper test coverage (increased 10x ), coordinated proper knowledge Transfer between Business & Vendor, ran daily working / status sessions with vendor, SAP support & middleware teams.

Prepared & led Daily NA/CA/PR UAT Test Execution status meetings

Generated Daily UAT NA, CA, PR UAT status report

Worked closely with Defect Manager to ensure Defects were resolved promptly, focus was put on critical areas impacting progress, where needed, assisted Business users with logging Defects and including Business impact, assisted with troubleshooting and issue resolution where needed

Prepared input for Global Sign Off documentation – Identifying work still in progress and outstanding Defects & key Risks

When necessary, filled in for Global UAT Lead and generated Global UAT status report

Established great relationship with Key Business stakeholders, vendors, users and other support teams

Reported / logged issues and risks as required

Worked with key stakeholders on all levels

Was extended 2x to help with Hypercare – Working to facilitate resolution of key Business issues, help to tune process & attend Daily Global & Region calls

Work Streams / Apps includes but not limited to:

oCommercial: Customer Service – SAP-ECC, Finance – SAP-ECC,

oOTC – SAP-ECC, Alteryx, GATP

oDigital: SAP CX Marketing

oFinance: SAP-ECC: FI-AR, FI-AP, FSCM, CML, Cybersource, Concur, High Radius

oProcurement: SAP-ECC – Ariba

oReporting: BW Legacy, SAP Business Objects

oSCM: Planning – SAP-ECC / PP, Trade Mgt – Tradeflow, MyInitiative, MyExtension, SAP-ECC, WMS

oMaster Data: SAP-MDG

Sample of High level E2E / Integration schematic prepared in order to align team and drive critical Cash application UAT Testing:

Glaxo-SmithKline

11/19 – 10/21

Johnson & Johnson

06/19 to 09/19

Role: SAP Integration Test Manager - SAP W&D, TMS, O2C and EDI Integration Test Manager (US/CA/PR and China) – GSK / Pfizer Merger -- Consumer Healthcare Joint Venture.

Major complex initiative under aggressive deadlines – Moving from Pfizer 3PL platform to GSK platform whilst moving off of GSK 3PL W&D application (Red Prairie) and retaining 4 new 3PL applications (Red Prairie, JDA, proprietary). Significant changes to 3PL Systems and minor changes to existing ERP interfaces to accommodate GSK processes, including ASN 856 Flat files, Data Power ASN Mapping processes. O2C Purchasing & Invoicing changes needed to accommodate new Pfizer customers. All aspects of Testing are maintained ALM.

Responsible for setting up the Testing framework needed to support this huge initiative across all geographic sites. Includes but not limited to Test Project Management, Test Scheduling and re-plans, Stakeholder management, Test Kick Off Preparation, Test Planning, Requirements Review, Test Preparation, Coordination of Test Data Readiness, Test Execution, Test Results Review, working with eCompliance and Quality Risk (GxP) Teams, Defect Management, Status Reporting & Metrics, Team Training, and Test Closure for the largest Consumer Healthcare merger to date.

Role: SAP Integration Test & Project Manager (SAP and non SAP Applications) for complex Manufacturing Joint Venture between GSK / Pfizer (Merger). Scope included moving existing Pfizer applications on to GSK Network & deploying new systems to replace existing Pfizer applications to include but not limited to as MES PASx and SLIMS which replaced Labware.

Asked to take over this role after managing & delivering a successful SAP Integration Test effort: Successfully turned around a derailed project that had major scheduling, resource & scope challenges. Course corrected by analyzing and revising individual Stream Project Plans, identifying gaps issues, reviewing risks, devising options, and rolling up sleeves where necessary, performing some stream lead responsibilities, escalating issues to senior leadership teams as well as managing all aspects of the project.

Responsible for 11 Streams, 7 Project Managers / Stream leads, 1 Test Manager and the delivery of approximately 30 applications for the Puerto Rico Site.

Scope of oversite included Business Analysis, Functional / Integration / E2E Testing, Development, Technical support - Middleware, OTN Network Set Up, Laboratory equipment qualification, User Training & Provisioning, Cutover, Early Life Support

Test Management: Oversee all responsibilities performed by GSK Test Manager role above.

Generate High level Project Deployment timelines and work with individual Stream leads to ensure they built our proper Level 4 Project Plans that aligned with overall plan

Managing overall site project schedule for all streams, replanning as needed due to challenges & unforeseen issues that surfaced

Maintenance of RAID Log issues escalation as needed (Risks, Assumptions, Issues, Depednencies)

Status Reporting - Weekly site status reporting, Weekly site Senior IT Leadership reporting, Daily Weekly Test Execution / Defect Mgt

Hands on where needed - includes analysis, troubleshooting, mentoring Testers, and Stream leads, Documentation creation, review approval

Documentation creation / oversight – GxP and non GxP documentation: Plans / Reports for Service Transition, Service Acceptance Criteria, Data Migration, Testing, etc.

Business Stakeholder Management- Key Point of Contact & liaison with Business Stakeholders. Build trusted relationships

Vendor Management – Key Liaison ensure the vendors adhered to terms of their contracts / SOWs, working to frame the Statement of work

Senior Leadership Management – Manage expectations, constant communication of Daily status during critical points in the process and escalations as needed

Role: End to End / UAT - Test Manager for Supply Chain Systems and Support (Sales Order Mgt (O2C., Logistics / WD, Planning / Source & Quality, Finance and Master Data)

Test Manager for End to End Business Testing of a Medical Device Order to Cash System for a program already in flight. Agile Methodology using Sprints, Feature Integration Test post Sprints, End to End Testing, JIRA and XRAY (JIRA Add in for Test Management).

Analyzed Feature Integration Test Management Issues and applied Lessons Learned to E2E Testing process.

Test Planning: Confirmed Business Process Scenario scope (approximately 250 processes), identified Functional workstreams teams involved in each Business Scenario including Sales Order Mgt., Logistics / WD, Planning / Source & Quality, Finance and Master Data, confirmed Test Objective understanding with all teams involved, worked to identify scope of Satellite Systems, Interfaces, Batch Jobs that would be sending / receiving data from new SAP OTC System, understanding the need for Data Synch between SAP / Satellite Systems, followed up on integration error handling, Generated draft Test Schedule, evaluated options for Test Management Tracking tools, created Entrance Criteria Checklist, Obtained scope of users involved in Testing, set up trackers to manage all the coordination required to start End to End Testing.

Test Preparation: Tracking and managing the creation, prioritization and readiness of E2E Test Scenarios, tracking of Data Variant Scenarios, coordinating availability of Test Data for use, tracking readiness of transports, Satellite Systems, Interfaces, Batch Jobs, Scheduling, Testing Resources, User Access, updated Test scheduling changes, defined Metrics to be published, created Status Reports, conducted 3x week Readiness coordinated onsite logistics.

Test Execution: Tracked and managed Test Execution results, conducted Daily Defect and Test Execution Status Meetings, Defect follow up to reprioritize as needed to unblock Tests, Ongoing review of Test Execution results, Generation of status reports, assist testers with troubleshooting as needed.

Glaxo-SmithKline

01/16 – 06/19

Starwood Hotels

10/14 – 11/15

MassMutual Retirement Services

03/14 – 9/14

(Financial Services)

Role: SAP Integration Test Manager for 2 rollouts (Wave 13 - US, Wave 15 - Switzerland)

SAP ERP Integration Test Manager (CERPS / MERPS). World’s largest rollout of SAP. GMP,GxP, Order to Cash, EDI, Supply Chain Management, Warehouse Management (i.e. Red Prairie, Planzer), MES (PAS-X), Workday / Ceridian Payroll, SalesForce (Koach), CMO Vendors B2B, etc.

Wave 13: Life Sciences – Consumer Healthcare (PA-US): On boarded to quickly to implement and improve upon an existing test strategy for a team that was behind schedule, in an effort to be prepared for the test execution of a major SAP Integration initiative that was to commence five weeks subsequent to my starting, in addition to planning and managing both test cycles, training a geographically distributed team across countries, generating testing deliverables, creating and presenting status reports, devising /manage test schedules, coordinating resources across five countries (US, Puerto Rico, Canada, U.K. and Germany, managing the Defect process and escalating issues and risks accordingly.

Responsible for the Test Planning and Execution of approximately 80 interfaces impacting approximately 20 functional areas and many 3rd party systems.

Managed the Testing of 16 Functional Workstreams and 10 Stream Leads

Achieved 100% readiness and successful test execution for the Partner Dry Run initiative with the ability to track at a very granular level, the testing of each interface throughout the various hops in the end to end workflow.

Generated a new Status report that provides at a glance, the progress throughout the test execution which includes test execution metrics, planned vs. actual, schedule deviations, defect tracking and progress over prior days’ activity. This is now used by senior leadership team.

In minimal time, achieved the creation of a test schedule that was very overdue, high in demand which was then utilized to bridge a huge gap and line up the appropriate support resources globally

Trained team and conducted kick off meeting on all aspects of the testing process prior to the test execution phase, that included mandates by the Quality Risk and Compliance group

Achieved 100% readiness for the Market Integration testing that included the creation of a formalized Test Plan, Test Schedule, Defect Tracking, Resource utilization, Test Data creation, Test Case creation, escalation of risks and issues, mentoring team members as needed.

Daily management of test execution phase including conducting daily status meetings, managing and adjusting schedule as needed, test management review and sign off of competed test cases using official SOP’s, defect management using ALM and official SOP, issue escalation, generation of daily /weekly status reports, liaison with management, technical teams and test leads.

Responsible for driving all test closure activities including Test Closure documentation and Lessons Learned.

Based on exemplary work performance on the Integration Testing phase, was added to the End to End Test Team to assist with planning, scheduling and driving the daily E2E Test execution meetings

As MINT testing phase was winding down, filled UAT/Project Manager role for the Warehouse Management and Distribution (JDA Red Prairie) testing due unexpected vacancy. Brought the area from behind schedule / incomplete to on-time delivery escalating and resolving numerous issues that were not previously on leaderships radar which if not addressed, would have impacted Go Live.

Trained junior role to become an additional Test Manager during the process then subsequently managed the entire initiative myself.

Responsible for taking ongoing training required to comply with all GxP and ITMS SOPs.

Traveled to Pittsburgh Office during initial stages of warranty period to assist with Ticket resolution during Early Life Support. Enhanced the tracking of ICE Tickets (Integration and Connecting ERP) by implementing a collaborative SharePoint solution to track and manage ticket updates using a real time solution.

Traveled to RTP North Carolina with senior management to conduct knowledge transfer and lessons learned workshops for US Pharma group prior to the commencement of their USPG SAP Rollout

Wave 15: GMS Tech – Nyon: On boarded based on prior successful SAP Integration Test effort to manage SAP Integration Testing for new warehouses acquired through Novartis (CERPS and M-ERP Integration). Initiative was very successful and Business very pleased.

Implemented Testing Framework (based on Best Practices, SOPs, prior Lessons Learned)

Created training materials / conduct Testing Workshops with Stream Leads in preparation of Test Execution (processes: test planning, requirements review, creation of test cases, test execution, test results, defect management, test summary, QRC / QCA compliance, meeting protocol, statuses)

Implemented comprehensive Requirement Review process: Review documents, document clarifications, review Test Objectives with Business and obtain sign off

Performed standard Test Management responsibilities including Test Planning, scheduling, resource management, Test Preparation, Test Execution, Defect Management, Test Pack Reviews, close coordination with compliance Teams, Creation of Test Summary Report, Project Management, Conducting Status Meetings, Generating Status Reports, conducted lessons learned.

Traveled as needed back & forth to Switzerland / London for project related meetings / team needs

Achieved many of the same successes as US CHC project above, only with less Streams and Interfaces

Role: LES Functional / Integration Test Manager (Laboratory Execution System)

Managing Functional Testing - Brought on board to rescue and bring home a mid-flight Testing Project that was very behind schedule. Turned it around, delivered on time, whilst finding and correcting major gaps in Business Requirements and Test Coverage. Moved on to a second Testing project within the same Program and implemented a Testing framework that enabled us to deliver on time with proper Testing Coverage that resulted in zero defects in Production post go live.

Role: Template Development Project Manager – Was assigned the Template Development / Testing space to investigate and troubleshoot the root cause of delivery delays – over promise under deliver. Identified root cause issues in the Development Strategy, Testing Strategy, processes, budget and made recommendations. Identified 700k GBP overspend. Also performed a feasibility study for automation.

Test Manager

Enterprise wide IE11 Rollout

Brought on board to manage the testing of the enterprise wide IE11 upgrade that encompassed approximately 450 web based applications, multiple test teams worldwide including a dedicated offshore QA team of 11 team members and approximately 80 Business Testers, defining key testing and defect management processes, while simultaneously designing and implementing a centralized collaborative SharePoint site to manage all communications and testing artifacts and piloting new automation project using Cucumber that would eventually be utilized as part of Continuous Integration. Testing was completed successfully and process / tools were reusable and leveraged in other initiatives such as Windows 10 upgrade and a division spinoff.

Deployment Validation– Spin Off Company

Worked closely with the Deployment Project Manager to devise a deployment Test Strategy, Validation Schedule, Issue tracking process and Tests to be performed by the Business across 34 geographical locations in an effort to ensure business operations (applications, telecom equipment, etc.) were not interrupted subsequent to the various stages of the Network Separation work, application modifications and temporary service agreements. Set up a centralized repository to manage all the deployment validation artifacts and issues.

Role: Test Automation & TDM Test Manager

Brought in to troubleshoot, stabilize, and organize the workload for an enterprise wide QA Automation Team that was not meeting targeted objectives. The team was responsible for the automation of Functional and End to End Tests in addition to the automated creation of baseline test data used to support both the Manual and Automated Test efforts. The scope of the automation included one Uber program comprised of 11 programs each containing one or more projects.

Background: Functional Automation Model (38 resources) - Implemented using Keyword approach across a geographically distributed team. Scripts are created /updated offshore then validated onshore, where they are executed, reviewed and either merged in the master Automation Regression Suite or rejected and sent back to the Offshore Team for correction. Automated Test Data Creation Model (4 Resources): Data Requirements are documented and reviewed by Automation Team. Test Data is created using scripts that access an XML Harness where data is then sent to service layer for validation. Upon completion, some of the key data attributes are written to an Excel spreadsheet and forwarded back to the test teams to track allocation.

Responsibilities include:

Deep Dive into both the Test Automation & Test Data Management activities & processes performed by the team (workbench)

Performing an assessment of effectiveness, processes, status reporting, and team dynamics (assumed Keyword automation approach was to be retained)

Documenting & escalating gaps, issues and risks encountered, in addition to noting what is working effectively

Implementing short term controls and solutions to fix gaps in current approach

Facilitating cross team meetings to define scope of work to be performed (backlog and future)

Partnering with Offshore vendor to further refine the scope of their work effort, review Offshore estimates and approve SOW

Building estimation models to plan out entire team’s work effort that is then entered into MS Project and used to manage and track work efforts

Analyze and enhance existing status report(s) to provide more comprehensive reporting to management

Monitor and manage daily progress through status reports and checkpoint meetings

Central point of contact for automation issue escalation and facilitation of resolution

Mentor, coach and motivate team members

Work closely with offshore vendor to improve communications and productivity as needed

Work with Onshore Team to increase

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