Customer Service Medical Assistant

Nayla Mendoza

**** * ****** ** ******** AZ ***** 623-***-**** **************@*****.***

Objective

Seeking a professional position with a stable and growing company where I can become a valuable team member which will provide me the opportunity to grow within the company. I have a desire to further develop my professional skills and abilities related to leadership, team work, communication,problem solving, customer service, time management and inventory control. Experience

REVIEW SPECIALIST II- Work From Home (Remote) Inovalon 08/2019- CURRENT Managing to inbound/outbound 90 calls a day to Hospitals, Doctor’s Clinics, and Dentistry Adhere to all confidentiality and HIPAA requirements at all times Respect any aspect of data handling such as Medical records Associate with 50+ insurances to retrieve records in a specific time frame needed Scheduling nurses to travel to facility to retrieve Medical records from facilities Providing excellent customer services to providers and medical staffs Applying great communication and listening skills

Strong Knowledge with Window OS, Saphire, NPI, Health Space MEDICAL ASSISTANT WESLEY COMMUNITY & HEALTH CENTER 05/2019- 08/ 2019

· Provide overall support for physicians and office operations

· Prepare patients for examination and treatment with necessary instruments

· Take patient histories and vitals

· Administer injections and assists with lab testing and Phlebotomy

· Assist with scheduling tests and treatments

· Scheduling patients appointments

· Strong knowledge with Window OS, eClincialWorks

· Ensured Insurance Verification

· Applying clinical and administrative skills

PACKAGING LEAD SK FOOD GROUP 07/2017 – 07/2018

· Managed operations related to packaging for 8 production lines including associate supervision, providing training as necessary

· Responsible for generation of reports related to Slicing and label traceability, WIP cost analysis, and monthly COGS

· Strong technical knowledge working with Sage system including warehouse management and inventory control system, X-3, Windows OS, and Office Suite

· Mastered the operation of the Pearson machine

· Ensures all packages conform to customer specification

· Serves as labor coordinator and active member of 5S team and Lean manufacturing program

· CPR-certified Safety committee member

· Strong knowledge working with Sage Availability for uncalled early morning shifts SERVER / SHIFT LEAD APPLEBEES 01/2017 – 06/2017

· Service as lead of hostess as well standing server responsibilities

· Provided excellence customer service to all patrons SHIFT LEAD TOMMY HILFIGER 04/2016 – 12/2016

· Responsible for the management of display and stock inventory

· Managing cash reconciliation at begin and end of shift

· Serviced customers with needs of quality

Skills & Abilities

PACKAGING MANAGEMENT

· Provides supervision and direction toward assembly activities and packaging personnel; including preparation, tracking attendance, and training

· Coordinates activities within the packaging department to ensure successful completion of the production schedule and optimal team member effectiveness LEADERSHIP

· Demonstrates strong leadership ability by effectively motivating teams to produce high quality of work within each position obtained.

· Excellence Attendance Record

CUSTOMER SERVICE

· Continuing emphasis on providing excellent internal and external customer service when performing all job duties

· Bilingual

Education

HIGH SCHOOL DIPLOMA SPRING 2017 COPPER CANYON HIGH SCHOOL

· Top 20% of Graduating Class

CERTIFICATE SPRING 2019 ALLEN SCHOOL OF HEALTH SCIENCE

· Maintained a GPA of 4.0

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