Service Representative Customer

DEBRA BELL

*** ****** **** *****: 252-***-****

SUMMARY

Service focus Customer Service Representative for over 10 years, dedicated to giving every customer a positive experience to promote loyalty and repeat business, sales leader with sound judgement, good, planning abilities and interpersonal communication strength.

EXPERIENCE

Office Assistant/Tax Preparer

January 2010 - April 2022

Jackson Hewitt Tax Services

-Opened office to receive customers daily.

-Filed complex tax forms, assisted with tax questions.

-Prepared taxes electronically, discussed in detail most advantageous tax options.

-Scheduled Appointments, assisted receptionist with incoming calls.

-Retrieved prior year's tax files to assist with current year tax preparation.

-Distributed checks to clients, took cash and check payments.

-Trained new tax preparers.

-Handled technical issues through customer support.

-Resolved complex tax issues.

Enumerator

August 2020-October 2020

US CENSUS BUREAU

-Collected census data by conducting door-to-door interviews.

-Gathered information from a number of people, such as age, name, religion, address and state.

-Entered data into a telephone database.

-Implemented the correct procedures to collect data as per the regulatory norm and standards

-Possessed a strong ability to travel on a day to day basis to various, towns and localities.

General Manager May 2015-current

New York's Finest Accessories - New Bern

-Successfully operated a wholesale for retail, jewelry/leather handbag business for the past 5 years.

-Greeted customers and assisted with small and large purchases of merchandise.

-Set-up payments system to retrieve debit/credit card payments from customers.

-Traveled to various cities to purchase wholesale merchandise.

-Researched online stores for future merchandise.

Tax Preparer

January 2018 - April 2018

Harlowe Tax Service

Seek out optimal tax options for each client

Proactively network and market business to develop customer base small business clientele

Continuously researched applicable tax information to improve knowledge and better serve customers

Updated services where appropriate.

Substitute Teacher/Teacher's Asst. May 2017 - June 2017

Craven County Board of Education

-Interacted with reading children.

-Assisted teacher with instructional responsibilities.

-Provide support for classroom teacher.

-Managed students with disabilities.

Customer Service Representative

April 2004 - August 2006

Time Warner Cable

-Demonstrated product with enthusiasm which generated high sales numerous customer

- commendations.

-Established new cable service, handled disconnects and accepted customer payments.

-Resolved customer complaints using persuasive yet non-confrontational style through phone and email.

--SKILLS--

Strong Organizational skills Customer Service Expert Active Listening Skills

Seasoned in conflict resolution Courteous Demeanor Self-motivated

Computer Proficient Typing 50 wpm

--EDUCATION & TRAINING--

American Business Institute, (certificate) Word Processing - May,1988

Craven Community College (certificate) Medical Terminology - Sept. 2007

(certificate) Administrative Fund. - March 2007

(certificate) Phlebotomy and EKG – March 2008

(certificate) Administrative Asst. - March 2007

(certificate) Effective Teacher Training - Aug. 2012

(certificate) High School Equivalency - Aug. 1989

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