Joanna Akers

*** * ******** ******

Patchogue, New York 11772

adsvc8@r.postjobfree.com

917-***-****

SUMMARY

Energetic and resourceful self-starter with the proven ability to effectively manage multiple priorities,locations and staff. I have a strong foundation in a leadership role and a effective management style with clinical and support staff. I have a proven track record of revenue growth and increases in patient satisfaction. I am a humble leader and a team player that possesses a professional demeanor with strong interpersonal, organizational and time management skills.

WORK HISTORY

Regional Manager, Schweiger Dermatology Group-Long Island and Queens Regions

May 2020- Current

Leadership and operational support for 11 locations. Promote a positive culture, while ensure productivity, quality and profitability. Responsibilities include development and implementation of strategies for growth and transformation.

General Manager, Schweiger Dermatology Group of Garden City and Village Dermatology

July 2016- May 2020

Leadership and management of 14 providers and 15 staff members. Responsibilities include, but are not limited to staffing, revenue growth, scheduling, marketing, reconciliation, budgeting, inventory, public relations, quality assurance, product and service development, training of new management members.

Practice Administrator, Soho Skin and Laser Dermatology, P.C. / Laurie J. Polis, M.D.

1997-July 2016

Full management responsibility of a high volume and upscale dermatology practice in New York City.

Experience in supervising a staff of up to 15 staff members and managing the office for multiple dermatologists. Responsibilities include, but are not limited to the following: all aspects of human resources, training staff on product and service sale techniques, patient relations techniques and protocols, analysis of current and potential services / products/equipment/ inventory, development and implementation of marketing programs, patient relations, maintenance of recall system, project management, bookkeeping, public and media relations, business relations, vendor communications, establishment of all systems within the practice, light medical billing, contract negotiations, legal and regulatory compliance, strategic planning, assisting physicians in exam room when needed, and sterilization of instruments.

Operations Manager of Soho Integrative Health/ Mezzanine Medical Day Spa

1999-2011

Key player in the development, construction, and organization of a three-story facility that housed several different medical specialties and a day spa. My duties included, but were not limited to the following: Event planning, lease organization, physician and tenant relations, marketing, advertising, human resources, set-up and maintained a multi-line phone system, bookkeeping, supervised and organized construction and maintenance of facility.

Front Desk Manager, Soho Skin and Laser Dermatology, P.C.

1995-1997

Duties included routing a multi-line phone system, scheduling appointments, greeting patients and organizing medical records, ensuring all proper documentation were completed, medical record organization, maintenance of pathology reports, pharmacy relations.

EDUCATION

1990 - 1992 Associates Degree in Business Administration, Suffolk Community College, Selden, New York

1993 - 1995 Marketing, San Francisco State University, San Francisco, California

1995 - 1997 Film Production, Brooklyn College, Brooklyn, New York

2008 - 2011 Bachelor Of Arts in Health Care Studies, Ashford University, Clinton, IA

SKILLS

OSHA, and HIPAA, MS Word, Excel Nextech EMR, EMA

REFERENCES

Furnished upon request

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