Customer Service Representative
Resume:
Kathryn Konya
Fredericksburg, VA *****
*******@*******.***
Authorized to work in the US for any employer
Work Experience
Server/Waiter
BJ'S Restaurant & Brewhouse - Fredericksburg, VA
November 2021 to Present
Throughout my time as a server, I enhanced my patience and understanding with customers as I do my best to make their experience as great as anyone else. I had my own responsibility to ensure the little things are done to keep mine and everyone else’s shift going smoothly, including restocking and refilling product. Making sure accuracy in every order is my main focus, timing, and performance, ensures every guest has the same experience.
Customer Service Representative
Lowe's Home Improvement - Stafford County, VA
January 2021 to Present
I started working in the Home Decor department, with home fashions, custom window blind orders and cutting, and worked my way into the paint department, and up front with cashiering as well. I know each of my Departments thoroughly and can help customers with their specific needs in home improvement. Line Cook
BJ'S Restaurant & Brewhouse - Fredericksburg, VA
July 2017 to November 2017
Working on line, I had my responsibilities for keeping my area clean and sanitary, stocked, and kept my orders out in a constant flow. I also worked up front with serving food and drinks and working behind the bar as well.
Education
Associate's degree in Business Administration
Germanna Community College - Fredericksburg, VA
October 2018 to May 2020
Skills
• Cashiering
• Cleaning Experience
• Customer Service
• Cash Handling
• Communication Skills
• Typing
• Negotiation
• Cold Calling
• Pricing
Certifications and Licenses
Professional in Human Resources (PHR)
March 2021 to Present
This certification gave me the inspiration to be able to help more with company processes and to serve those in their time of need, weather it is in the hiring process or their time working there. I can help resolve any situation or be there for someone in there time of need. I’m a very understanding and thoughtful person to be open minded about any instance I would have in front of me. Assessments
Customer service fit — Proficient
October 2020
Measures the traits that are important for success for customer service roles. Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Food service: Customer situations — Highly Proficient October 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Call center customer service — Proficient
December 2020
Applying customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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