Administrative Assistant Customer Service

Issaram Laouan Wandarama

**** ******** **, *** ***** MI 48105 • (+001)734-***-**** • ********@*****.*** PROFILE

To obtain a position within an organization where I can utilize my management and accounting experience.

• Proficient in HRIS, Microsoft office, Adobe, SPSS, Photoshop, Abas Erp, Smart bank Erp, Smartbuy, Computel compter systems, Expedia Erp, Vairkko, Microsoft Dynamics GP, Micro Key Solutions,Infokeeper.com, Java, Netsuite, Sage intact, Google doc, Quickbooks, Ultra tax

• Interact effectively with a diverse, multi-generational population

• Exceptional leadership and management abilities

• Work well independently as well as in a team environment COMMUNITY LEADERSHIP / VOLUNTEER EXPERIENCE

• President of International and Domestic Students at WCC

• President of Small Businesses Office at WCC and EMU

• President of Gifted kids Association/VP of Service of Phi Theta Kappa Honor Society

• Volunteer for the American Red Cross Association

• Volunteer and coordinator of the relay for life event at Washtenaw Community College

• Volunteer and coordinator of book drive for kid in Africa at Washtenaw Community College

• Directly involved in a fundraising event at Washtenaw Community College for children in Niger, Africa

• International Student Association at Washtenaw Community College EDUCATION

Eastern Michigan University, 2012

Bachelor of Business Administration- Management and Human Resources Graduate Certificate of Business Administration – Leadership Washtenaw Community College, 2010

Associate in Arts Business

HONORS, AWARDS, AND SPECIAL RECOGNITIONS

Ypsilanti, MI

Ann Arbor, MI

Foundation Award recipient 2008-10

Leadershape Institute Graduate 2011

LANGUAGES

Fluent in English, French, Hausa, Djerma

EXPERIENCE

Honors college membership 2009-2011

VP of service- Phi Theta Kappa int. Honor Society 2008-12 Banker 2020-2022 Travelled Abroad to NIGER

Tax Accountant FEB 2020 – MAR 2020

Ann Arbor Tax Services, Ann Arbor, Mi

Prepare individual and business tax returns utilizing the information provided by the clients, and inputting into tax preparation software Ultra tax

Submit tax returns and amendments to IRS and States using Ultra tax Establish rapport with clients to build working relationships and increase retention Provide exceptional customer service

Receive and process daily ACH payments and AP with quickbooks Accountant

Cisco Inc., Ann Arbor, Mi JUL SEPT 2019

• Review all invoices for appropriate documentation and approval prior to payment

• Enter invoices into accounting system with currency exchange for international payments

• Respond to all vendor inquiries

• Process in house Requests for Payment

• Assist in month-end closing

Payroll and Accounting coordinator

Emergent Health Partners - HVA, Ann Arbor, Mi OCT 2018 – APR 2019

• Receive and process daily ACH payments.

• Process refund checks upon client termination or overpayment

• Prepare and send monthly checks and salary

• Bill patients

• Reconcile accounts' ledgers

• Post cash

• Perform HR, purchasing and payroll duties

• Create invoices and keep records of purchase orders Auditor

Victory Inn, Ann Arbor, Mi AUG 2018 – FEB 2019

• Run daily audits and reconciliations

• Balance cash and credit cards transactions

• Manage daily deposits AP/AR

• Manage cash register

• Manage general ledger

• Post, balance, deposit cash and close shifts

Marketing Coordinator

ASECNA Niger JUN 2015 – FEB 2016

• Recruit airport associates and vendors

• Bill customers and process loan requests

• Create leasing conventions and protocols of lands, booths and shops located at different airports in Niger

• Send monthly AP utility bills to the collection office

• Provide quotes to customers

• Perform AP/AR duties

• Monitor monthly flights' schedules

• Collect monthly total airplanes weights and passengers

• Send leasing requests to the Director for approval

• Monitor the approval process of leasing requests

• Provide support to customers over the phone and in person

• Organize pilgrimage trips and inauguration of a new VIP airport salon Bilingual Business Development Specialist

ZOLLER Inc., Ann Arbor, Mi APR 2012 – DEC 2013

• Provide quotes to customers to manufacturing customers and engineers

• Perform sales and customer service duties

• Bill customers for service provided

• Provide support to customers in a call center

• Plan, schedule and book trips

• Manage the outside sales manager

• Develop new prospects by contacting decision makers and interact with existing customers primarily by phone to increase sales

• Implementaton of new software and leads that helped increase profit by almost half of the previous year profit in 4 months

Personal Banker- Internship

Sahel-Saharan Bank for Investment and Trade, Niger JUL 2011- SEPT 2011

• Process all new accounts' requests from individuals or companies

• Assist customers in their selection of various accounts and financial services

• Proceess domestic and international wire/swift transfers

• Dispatch daily currency exchange rates to different departments

• Cross-sell the Bank's products and services

• Process loan requests

• Perform intermediate duties and supports related to branch operational activities and financial services Center for Student Involvement Administrative Assistant Eastern Michigan University, Ypsilanti, Mi SEPT 10 – MAY 2011

• Recruit, train Staff, Students and Community Members

• Coordinate campus life events and safety duties

• Respond to incoming calls from community and international students

• Organize, file and prepare routine paperwork and records

• Maintain welcoming office environment

International Counseling Center and Student Activities Administrative Assistant Student Development and Activities Administrative Assistant Washtenaw Community College, Ann Arbor, MI FEB 09 – JUN 10

• Recruit, train Staff, Students and Community Members

• Coordinate registration, financial aid and counseling services

• Organize summer activities/picnics for students

• Organize and coordinate events

• Manage associations and organizations

• Maintain welcoming office environment

• Respond to incoming calls from community and international students Hr & Sales Manager

Kentucky Fried Chicken, Ypsilanti, MI SEPT 2007- MAY 2010

• Recruitment full cycle of store associates

• Supervise employees and control cash transactions

• Record cash transactions, AR/purchasing

• Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines

• Administer all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories

Contact this candidate