Administrative Assistant Travel Consultant
Resume:
BABAR ALI QURESHI
Al Ghuwair Area, Near Rolla, Sharjah, United Arab Emirates
*****.*********@*****.***
Professional Summary
Influential human resources management leader with a solid background of HR, ADMIN, ACCOUNTS and TRAVEL management developing and enhancing organizational structures. Keep managers effective and employees satisfied with proactive approaches. Maintain fully compliant and highly efficient benefits, compensation, and employee relations systems.
Skills
●Dispute resolution
●Time management
●Order processing
●Troubleshooting techniques
●Administrative support
●Microsoft Office
●Task prioritization
●Relationship Building
●Quality Control Analysis
●Inventory Management
● Negotiation
●Employee / Customer relations
●Judgment and Decision Making
Experience
Hr & Admin Manager February 2022 – Present
HAQ Kamel Pay Services LLC Dubai, United Arab Emirates
Job Duties and Responsibilities include,
Recruitment and Retention:
Develop and oversee a recruitment process.
Review job advertisements prior to posting, screen CVs, conduct telephone screenings, coordinate interview teams, participate in interviewing candidates and ensure that documentation is collected and recorded/filed.
Oversee all labour engagement for the country office and manage the new hire orientation and exit process.
Compliance and Record Keeping:
Review the Personnel Handbook recommending amendments needed due to changes in local conditions or labor laws.
Manage timesheets for office, ensuring timely submission, approval, accuracy, and filing.
Compensation and Benefits:
Monitor compensation - ensuring internal equity & compliance and benefits.
Facilitate job analysis and update job descriptions.
Payroll and Budget:
Coordinate with Finance Manager in the preparation of monthly Payroll.
Advise Country Director on appropriate staffing levels and assist in budget preparation.
Review employee final payments for accuracy and compliance with labour laws.
Administration:
Ensure smooth running of all administrative functions in the country office.
Supervise all travel and hotel arrangements for staff and visitors, including visas and work permits as applicable.
Training and Development and Performance Maintenance:
Evaluate the need for employee training and development and make recommendations.
Oversee the coordination and implementation of annual performance reviews.
Administrative Assistant Cum Accountant
BEC General Trading LLC Dubai, United Arab Emirates
Preparation of Sales and Commissions’ Report; Commission Forecast and Analysis.
Report on the status of accounts payable and receivable
Update internal accounting databases and spreadsheets
Coordination with other offices for commissions, shipment records and sales bookings.
Preparation of Invoices and debit notes.
Process and obtain approvals and ensure timely payments.
Revenue recognition and reconciliation.
Manage the day-to-day Petty Cash system.
Maintain accurate records of all sales and accounting related activities to achieve operational and strategic goals.
Fixed Asset Management;
Preparation and processing of payroll
Monthly review and analysis of Balance Sheet, compiling back up documentation for Balance sheet reconciliation;
Basic Human Resources tasks. Provide general admin support.
HR Officer & HR Help desk In charge (Out Source)
Noor Bank Dubai, United Arab Emirates
December 2020 – June 2021
(6 months contract)
August 2015 - April 2020
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Diagnosing system errors and other issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Remotely accessing hardware or software for clients to make changes and fix problems
Ensured implementation of HR Strategy, policies, processes & systems in line with the organization vision, mission & objectives
The developed skill set required to assist in managing the entire Human Resources operations without a glitch to achieve the values of the organizational
Identified and suggested improvements to new and existing processes and procedures
Counseling with staff for their grievances, complaints & disciplinary issues
Enrollment / deletion / reconciliation of all new joiners/leavers including principal and family members for medical insurance
Maintenance of staff personal files of staff and ensure documents completion in accordance with audit requirements
Assisted in ensuring smooth processing of employee exits in completion of exit formalities, calculation of the end of service benefits in line with the labor law, visa cancellation initiation of ex-employees and their dependents, and disbursement of the final settlement
Ensured generation of reference letters, NOC, certificates, visa-related letters, insurance continuity letter of employees, and experience letters of ex-staff not limited to letters updated with their job descriptions
Approving job descriptions and advertisements.
Monitoring staff performance and attendance.
Coordinating payroll and maintaining employee records.
Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets.
Corporate Travel Supervisor
International Travel Services (Division Of Galadari Group) Dubai, UAE
April 2015 - July 2015
Receiving travel requests and checking them for the correctness
Reviewing and verifying travel request to ensure conformity with applicable rules
Assigning daily tasks to travel staff, and monitoring and assisting them
Preparing quotation forms and forwarding the same to the travel agents
Checking and verifying fare constructions on all tickets issued by the Travel Agents
Drafting notes on queries on irregularities of invoices
Handling the queries from staff members regarding their traveling schedules
Guided clients through the process of obtaining travel documents such as passports and visas, and exchanging currency
Tracked daily activities in a reservation system for consistent reporting
Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Worked effectively with diverse teams to accomplish daily objectives and meet long-term goals.
Corporate Travel Consultant
Orient Travels Sharjah, UAE
July 2008 - March 2015
Help clients identify their ideal travel packages based on their suggestions and requirements.
Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
Regularly maintain a good relationship with our customers.
Provide end to end service while organizing a trip from booking the tickets, reserving the hotels, and creating the itinerary.
Provide all relevant and essential information to the tourists regarding their travel like guides, itineraries, brochures, and maps.
Sell the appropriate tour package to the right customer.
Negotiate any customizations or modifications requested and accommodate to the best level possible.
Resolve any problem that arises regarding the trip for the customer.
Regularly update a database containing client details and their travel information.
Ensure this data is secured and handled appropriately.
Reach sales and revenue targets.
Stay up to date on domestic and international travel trends.
Admin & Travel Officer
College of Physicians & Surgeons Pakistan Karachi, Pakistan
March 2004 - April 2008
●Responsibilities performed during service tenure in CPSP
Logistic cell In-charge
Responsible for arrangement, setups coordination with different activities of CPSP like a meeting, seminars, courses, workshops, conference & convocation.
Air Ticketing Arrangements
Arrangement of tickets to plan itinerary according to the program & suitability of our officials and guests.
Transport & Hotel Accommodation In-charge
For pick & drop of guests and office staff, look after repair & replacement of parts, Strict watch on the logbooks meter reading. Arrangement of hotel reservation inside or outside Pakistan for officials of CPSP.
In charge of Security Staff
Responsible to create and preserve an environment where employees, visitors and property are safe and well-protected and develop and implement security policies, protocols and procedures. Recruit, train and supervise security officers and guards, Plan and coordinate security operations for specific events of College. Monitor close circuit televisions and alarm systems.
Education
Bachelor's of Commerce
Karachi University, Karachi, Pakistan
May 2005
Diploma Information Technology (one Year)
Pakistan Institute of Management, Karachi, Pakistan
July 2002
Travel Management Diploma (one Year)
Pakistan Institute of Tourism and Hotel Management, Karachi, Pakistan
March 2001
Certifications
Basic Passengers Services course
Pakistan International Airlines Training Centre, Karachi, Pakistan 2006
Computer Certificate Course in Microsoft Office 95 and Fox Pro (v2.5)
The American Learning Center, Karachi, Pakistan, 1998
Personal Details
Date of Birth : 1st July 1978
Nationality : Pakistani
Languages : Urdu and English
Passport : BA4918012
Visa : Spouse Visa ( Valid Till Feb 2023 )
AREA OF INTEREST
• Human Resources
• Customer services
• Travel & tourism
• Administration
• Accounting & Finance
• Procurement & Purchase
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