Front Desk Customer Service

Sara Milen Zahabian • 818-***-**** • **********@*****.***

EXPERIENCE Lexus of Woodland Hills Woodland Hills CA

November 2017 - Present

• Front Desk Receptionist/ Showroom Manager:

• Independently manage the show room; greeting, assisting and directing approximately 50 - 60 clients/ guests per day; supporting the floor manager and sales associates

• Provide customer service; handle high volume phones with multiple phone lines

• Handle monetary responsibility, including balancing cashier, cash handling, and accounts receivable

• Efficiently complete administrative tasks such as scanning and filing, invoicing, and RO’s from service department

• Recipient of Employee of Month Award multiple times Beauty by Sara Milen Tarzana, CA

October 2006 - Present

• Professional Makeup Artist and Licensed Esthetician: Salon services, waxing, facials, applying makeup, and face threading.

APC, Dr. Shahrzad Cohen

Sherman Oaks

October 2016 – October 2017

• Front Desk: Independently perform clerical work, log inventory, customer service, answer calls, book appointments, and process payments, maintaining client information and handle preparation reports, filing. Bon Appetit Century City, CA

October 2002 – March 2013

• Manager: Cashier, inventory, direct and supervise employee, enforce safety, health, and security rules, greet customers, resolve customer complaints, answer customers' questions, provide customer service, process customer orders.

First Class Auto Glass Los Angeles, CA

May 2005 – September 2005

• Receptionist/ Office Assistant: Sales, front desk, clerical work, log inventory, customer service, answer calls, book appointments, handling of clients’ accounts and collection of accounts receivable. Sunshield Glass Tinting Los Angeles, CA

September 1998 – April 2005

• Office Manager: Front desk, customer service, answer telephones, book appointments with clients as well as companies, keeping log inventory, receive shipments, payroll, handle account payments, invoice purchase order tracking.

Carriage Body Shop Los Angeles, CA

July 1992- July 1998

• Office Administrator: Front desk, customer service, answer telephones, book appointments with clients as well as companies, keeping log inventory, receive shipments, payroll, handle account payments SKILLS

• Languages: English, Hebrew, Farsi

• Organization, multi-tasking with the ability to establish priorities and meet deadlines, computer savvy (Excel, QuickBooks, Outlook), team player, able to problem solve independently, 40 WPM.

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