C

Louisa

Crawley

669-***-****

adsv7w@r.postjobfree.com

Las Cruces, NM 88001

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Billing and Invoicing

Verbal and Written Communication

Customer Contact

Credit Card Payment Processing

Calm and Professional Under Pressure

Collecting Information

Microsoft Office

Time Management

Customer Service-Oriented

Microsoft Excel Certified

EXPERIENCE

Hospital Billing Representative

West Valley City, UT

R1 RCM, Intermountain Healthcare/ Jun 2017 to Oct 2021 Evaluated accounts for payment compliance and contacted customers. Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.

Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Data Entry Clerk

Las Cruces, NM

South Central Solid Waste Authority/ Jun 2020 to Dec 2020 Reviewed receipts and invoices source documents to locate required data for entry Identified and corrected data errors to prevent duplication across systems Coordinated, scheduled, and executed in-depth data entry projects for Fleetio Program Input client's information into spreadsheets and company database to provide leaders Package Handler

Redwood City, CA

Zazzle Inc/ Apr 2017 to May 2020

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays Followed customer instructions about placement of items and special considerations for handling.

Organized efficient daily work plans based on oral instruction and written directions to Used scanners to track parcel information such as conditions or receipt. Customer Service Representative

San Jose, CA

Heritage Bank of Commerce/ May 2019 to Jul 2019

Assist clients with account opening and maintenance, complete necessary input Identify products or services refer the client; and ensure proper documents and forms Answered outbound + inbound calls per day and directed to designated individuals or departments

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Caregiver

San Jose, CA

Private Care/ Jul 2018 to Dec 2018

Maintained clean and well-organized environment for client happiness and safety. Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.

Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Crew Member

San Jose, CA

Chipotle/ Jul 2018 to Dec 2018

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift. Wiped down tables and equipment, swept and refilled stock. Presented orders to guests within anticipated service times. Answered customer questions and took orders.

Front Desk Receptionist

Roswell, NM

New Mexico Military Institute/ Jun 2017 to Jan 2018 Answered telephones and greeted visitors to assist, answer questions and direct. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information to callers and connected callers to appropriate people.

EDUCATION AND TRAINING

Bachelor of Science: Biology

New Mexico State University Expected in Dec 2022

Las Cruces, NM

Associate of Science: Biology

New Mexico Military Institute May 2018

Roswell, NM

Associate of Science: Biology

Wentworth Military Academy & College Jan 2017

Lexington, MO

High School Diploma

Tafuna High School Jun 2016

Pago Pago, AS

Diploma of Completion

Tafuna High School

Pago Pago

REFERENCES

References

Alex Barrios Fleetio Service Administrator

(575) 528- 3792

South Central Solid Waste Authority

2865 W Amador, Las Cruces, NM 88001

Nerisa Pasic VP/ Cash Management

(408) 371- 5284

Heritage Bank of Commerce

150 S Almaden Blvd, San Jose, CA 95113

Christina Bovio General Manager

408-***-****

Chipotle

1815 S Bascom Ave, Campbell, CA 95008

Simoe Sasa Primary Caregiver (Private Care-giving Agency)

(408) 595- 0553

1077 Topaz Ave, San Jose, CA 95117

Fallen Muncy

Assistant Director of Admission

(575) 624- 8653

New Mexico Military Institute

101 W College Blvd, Roswell, NM 88201

WEBSITES, PORTFOLIOS, PROFILES

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