Associate Director / Director / Head IT/Delivery Head

Vivek Pavecha

SENIOR MANAGEMENT PROFESSIONAL – IT OPERATIONS & DELIVERY, IT

PROJECT MANAGEMENT AND PROCESS AUTOMATION’S.

PMP®, PRINCE2®, AWS Certified, Agile SAFe Practitioner, ITIL- Certified

E-Mail: ********@**********.***

Contact:+91-900*******/914*******

PROFILE SUMMARY

Competencies

IT Service Delivery

IT Operations

Management

Project Management

IT strategy

People management

Application

Developments

Process Automations

Database

/MIS/Analytics

SLA management

Budgets Management

Vendor management

Audit and Quality

support

Documentations/Kno

wledge Management

Professional Synopsis

• Experience of 24 years in IT Service and Delivery Management (ITSM based ),Leading application Developments, IT projects Management, IT operations management, Setting up Entire IT infrastructure, Business Process Automations, MIS and Analytics, handling Transformations projects,Handling CCT projects, IT team Building and People management, ERP rollouts, IT Vendors management, Budget management and Client facing roles.

• Rich Experience on Diversified sectors with a large financial and People domain.

Telecom-15 years (Airtel, Sistema-MTS, Rcom)

Information Technology- 5 years (IBM)

Financial Technology – 3 years (Worldpay,FIS)

Manufacturing Industry- 2 years (Steel Industry)

• PMP® Certified Professional, AWS Cloud Certified Solution Architect Associate, Agile SAFe Practitioner, Certified SRE Practitioner,ISO27001:2013 Information Security lead Auditor, ITIL V3/V4 Certified, PRINCE2® Practitioner, Six Sigma (Green Belt), Certified Lotus Professional (CLP R5 Development, Oracle Certified Associate (OCA), EXIN/Comptia cloud+ Certified .

• Fair Understanding of BIG Data (Hadoop), Cloud technologies, Devops,Agile, SRE, Power BI, Splunk, Service now

• Past roles Includes - Applications Development, IT head Operations and Delivery management (Client facing and in house), Project Management

• Engagement with senior leadership upto C- Suite. Awards & Accomplishments:

Chosen in Top-100 leaders group in FIS - (LEAD-2021)

Exceptional Contributor in 2019 and 2020 in Worldpay/FIS with personalized mail from chairman Gary Norcross, Sharing roundtable with Chairman and CEO

Highest ESAT @Indore Office (94)– Glint Survey against benchmark of 78 (Year 2020)

Chosen Among 30 “Ones to Watch ” by CIO Magazine in Year 2011

Best Circle IT head award for Year 2013, 2012 and 2011 With MTS

Leadership in Delivery Excellence award for year 2009 and 2010

Consistently Member of HIPO group ( High Potential Employee Group) in SSTL

Bravo Award from IBM for Efficient Project management in 2008

Bharti Airtel Chairman Award for “Exceptional Contributor “for Year 2003 and 2004

Awarded for Best support from IT to Bharti (Airtel) six sigma projects

Bravo Award from IBM twice for Reducing Client Request Pendency above Satisfaction Level

Career Timelines

I

Nov’97-

Oct’99

Aug’99-Aug2004 Sep’06-Feb’06 Jul’08-Jul’09 jul’09-Oct’17 Oct17-Jan’18

Jul18-Till date

I

Educational Qualifications:

• M.Sc. (Electronics and Telecomm.)- 1997

Institute Of Computer Science and Electronics( D.A.V.V,Indore),First Division with Distinction

• MBA ( Operations Management)- from IGNOU (Year-2007),First Division

• Certificate Program-CIO to Digital Strategist(IIM Bangalore). National Steel

as programmer

MTS (Deputy

Director IT,

Operations and

Service Delivery)

Airtel, as Sr Exe, Asst

manager (Application

Development)

IBM (Head IT,

Operations and

Delivery Mgmt)

IBM as Project

manager, Infra and

Applications

RCOM (GM IT) FIS/Worldpay

,Associate

Director

Role Details :

FIS (Worldpay) (July 2018 till Date)

Associate Director– Payment Platforms IT Operations and Delivery Management

Responsible for Hiring, Building and Managing teams of large scale delivery and operations management for FIS payments/Financial Platforms (L1/L2/L3 teams)

Span Control- 180 members, with direct line of control with 8 Senior managers and leaders (Matrix reporting to senior directors /VP in India,US and UK) Provide executive level visibility to operational performance, resource planning

,incident and outage, resources management, project activities, service levels

(SLA’s) etc

Ensure 24x7 availability of technology services and support (SLA based Delivery)

Thorough use of ITIL frameworks in complex IT environment ensuring smooth IT delivery (mainly -Incident, problem and Change management) Establishing Delivery Processes/ refine delivery processes. The goal of streamlining these processes and procedures for Better CX Assist and work closely with Functional leaders globally on resource demand, forecasting and hiring in India

Working Closely with SRE (Site reliability engineering) teams Additionally heading teams of Project management, Business Analyst and Capacity planning

Working With Finance team on Monthly Forecasting of resources/ efficiency Planning

Key member/SPOC for organization Strategic /Transformation projects like operational Excellence, Talent management, T shaped Skilling Programs and BCP

Responsible for Identifying automations opportunities and implementing them on ground

Reliance Communications Ltd ( 3 months, operations Closed)

General Manager- IT operations

Sistema Shyam Teleservices (July 2009 -Oct’2017)

Regional IT Head (South India)- IT Operations, Service Delivery and Project managment Designated as – Deputy Director

Responsible for Rollout of IT infrastructure in south India, Team On-Boarding and development,IT operations management,,Applications developments, IT service and delivery Management for South India Circles for MTS with Direct Reporting to CIO and Matrix Reporting to Respective Circles COO( Chief operating Officers) Partnering with Circle Business, Vendors/Partners and Corporate teams to manage critical business metrics using ITIL Model.

Solution architect and heading Applications /Software Development team as per business Need and adding value via IT solutions for revenue enhancement,Cost saving or Enhance operational efficiencies

People Management responsibilities includes KPI setting, performance reviews and team development

Management and controlling of IT CAPEX (100 Million), IT OPEX budget 30 Million

( INR) annually,

Management of 1000+ IT Assets/ IT infrastructure and 20 + applications for 500+users and 500+ partners across 20 locations by applying deep insights to all IT processes and aligning them with industries best standard of ITIL, 6 sigma, ISO27k, Business Continuity model etc

Project management for All Central and Circle Specific Projects with proper project planning, Schedule,scope and change management, project reviews, communications and training to users. Example : Call Centre Migrations, Central App Rollouts, Out locations Offices Rollout etc.

SLA management for IT SLA’s for IT helpdesk and Technical helpdesk for Internal and External Employee and SAP support with ITSM Model IT Infrastructure and Assets management responsibilities : o Capacity, availability and change management planning for all dimensions of IT departments functioning

o IT helpdesk management with Incident and Problem management o Procurement and management of IT assets Servers, PCs, Notebooks, Printers, routers, printers, VC device, IP telephony and other hardware and software in most cost effective way

o Effective upkeep, maintenance and operations for trouble-free IT services; and ensure gaining value for money from the existing IT assets. Ensure both productive and planned maintenance at regular internal; minimize emergencies; and effectively deal with any contingency that may arise. o Inventory Management for IT assets hardware and software o Data storage and regular back-ups as per plan

o Ensure servers, Laptops/desktops, Printers, Scanners, Projectors, Video conferencing, IP telephony, WAN/MPLS high availability and maximize up-time for 500+ users across 20 +locations

Vendor Management for internal IT infrastructure needs to support business Information’s security Implementations, IT Audits and business continuity at Circle

Call Centre /CCT Rollouts at regions and support

IBM India Ltd,

Client : Airtel

IT Head (Karnataka Airtel Mobility) from-July’08 till July09 Major Deliverables –

This is client facing role for Managing Deliveries and IT operations for Karnataka Mobility Circle Of Airtel Which is Biggest Circle of Airtel in India with 10 Million Subscriber Base and 1200 Assets/Users

Management and Development of 50 IT professionals to deliver the IT services

(Applications, Billing, and Infrastructure Support) as per the SLA agreed. Periodic Service Reviews With business team, Internal Team, Vendor and Client Contribute in fine-tuning of the processes & procedures required to enable the smooth delivery of IT services.

Ensuring High Availability of Servers, Network devices and Circle Based Applications Ensuring compliance on processes like Call management,Problem management, Change management, security management, Asset management etc Implementation of Special/Centrally Driven Projects and Audits IBM India Pvt Limited, North Hub, Delhi

Project Manager (Mar’06 to June’08)

Project 1 : Application consolidations and development Project for North India telecom circles with a objective to bring down 200 applications to 50% Led Applications consolidation and Development Project with Virtual Team of 25 team members

Architecture Development and Capacity planning for Running applications Collaborate with Sales, Marketing, CSD Functions in formulating project strategies, Defining clear scope and delivering solution to meet clients’ requirements Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues . Ensuring Delivery timelines and schedules are met with IBM defined application quality checklist

Ensure IT Change Management and work with internal team to ensure project management governance process are adhered during Project Development Lifecycle Provide weekly and monthly status on Progress,issues, risks with Stakeholders Integrations of applications with Transformations Projects Project 2 :Infrastructure Project management of Server consolidations for North India telecom circles with a Objective to bring down numbers of Servers for optimized resource utilization

Led Server consolidation project with Architecture Development,Capacity planning and Servers Consolidations

Direct project team on creation of resource allocation planning, capacity planning, project scheduling, risk management and mitigation issues . Ensuring Delivery timelines and schedules are met. Ensure IT Change Management and work with internal team to ensure project management governance process are adhered during Project Development Lifecycle Provide weekly and monthly status on Progress,issues, risks with Stakeholders IBM Global Services India Ltd, North Circle,Bhopal,Delhi Assistant manager( Applications Projects leader) (Sep’2004 to Feb’06) Responsible for Managing Team of 15 peoples to develop and Manage Applications with various technologies like oracle,Lotus Notes, ASP,.Net and Java. MIS Development and Analytics

Airtel

Promoted to Assistant Manager in June’2003 to Aug’2004 Sr. Executive (Regional IT lead) Oct’99 to June’2003 Responsible for Development and maintenance of Lotus Notes and Oracle Based applications

Responsible for Initializing,executing,controlling and closing workflow related requirements at Airtel Site

Leading a lotus notes team for workflow related requirements Infrastructure Support Expansion and Maintenance of LAN and WAN by providing ISDN connectivity and installing routers

Oracle Database Administration and Lotus mail Servers Administration Billing Support

National Steel Industries Ltd, Indore

Programmer (Nov’97 to Oct’99)

Development of new applications on oracle/developer2000 as per user requirements at Plant.

Troubleshooting and modification Of Existing Application like Production and Planning, Sales Order and Invoicing, Raw Material Inventory Etc. Oracle Database Administration

Infrastructure Lead For Entire IT Infrastructure & Networking. Personal Details:

Date of Birth: 16th Dec.1974

Father's Name: Shri. Subhash Pavecha

Marital Status: Married

Passport Availability Yes

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