Front Desk Customer Service

***** *** **** ******, **** * Cell: 708-***-****

Tinley Park, IL 60477 Email: *********@*****.***

Danielle Lanham

Summary Over five years of Administrative Coordinator experience in the Health care industry. An effective communicator with excellent organizational skills and great attention to detail. Work successfully as an independent contributor or as a member of a team. Professional bartender with an extensive knowledge of spirits and the ability to engage customers of all types. Friendly, open and committed to building a customer base by providing a positive service experience.

Professional 2016 – Current Durbins Restaurant Tinley Park, IL

Bartender

Developing excellent customer relationships.

Maintain clean and organized work stations.

Ensure that all guests felt welcome and were given professional and gracious service at all times.

Arrange bottles and glasses to make attractive displays.

Sixteen years of experience deescalating situations in a professional manner when needed.

Take beverage/food orders from serving staff or directly from patrons.

Serve beverage/food items to the customers at the bar.

2020 – 2021 Dental Care, DDS James Papanicolas Chicago, IL

Experience Insurance Coordinator

Responsible for assisting patients with the processing of dental insurance claims and management of relationships with insurance carriers.

Contact insurance companies and patients regarding coverage determinations and outstanding balances.

Collect payments from patients and insurance companies.

Manage outstanding insurance claims.

Strong eye for detail in posting payments properly.

Daily attention to resolving insurance claim issues such as requests for additional information and denials.

Process billing statements according to established office policy.

Train team members.

Maintain professional attitude and present myself professionally at all times.

Maintain high standards for of customer service.

Answer phones and greet customers.

Filing and organizing records, invoices and miscellaneous documentation.

2007 – 2014 Arbor Centers for Eye Care Merrionette Park, IL

Surgical Coordinator (2009 – 2014)

Provide administrative support to the ocular plastic surgeon.

Answer telephones for patients seeking ophthalmic treatment. Listen carefully to the patient complaint and assess the urgency for medical treatment. Interact with technicians and ocular plastic surgeon in determining the course of treatment.

Possess flexibility and time management skills to effectively coordinate physician schedule, accommodating same day additions and emergencies.

Schedule and coordinate appointments, follow-up visits and testing procedures as directed by physician.

Schedule surgeries, interact with patients to discuss procedures and answer questions.

Serve as liaison between patient and physician to ensure excellent communication and that the patient has all required/needed information.

Ability to communicate with patient’s Primary Care Physician regarding surgical needs.

Instruct patient on pre and post operative procedures.

Complete and edit doctor’s dictated reports sent to other physicians.

Code and bill ocular plastic surgeries.

Established a strong working relationship with various surgical centers and hospitals.

Verify insurance, pre-certification and eligibility.

Front Desk Receptionist (2007 – 2009)

Greet patients and provide customer service.

Answer and direct telephone calls.

Schedule appointments.

Perform patient registration.

Receive and sort mail deliveries.

Education Moraine Valley Community College, Palos Hills, IL

Oak Lawn Community High School, Oak Lawn, IL

Skills Proficient in Microsoft Office

Excellent organizational and time management skills

Strong knowledge of billing medical terminology CPT/ICD9 codes

References Available Upon Request

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