Care Giver Center Representative
Resume:
Homer Zackery
Portland, OR *****
**************@*****.***
• As a motivated, knowledgeable, communicative individual with extensive human service experience, specifically to individuals who are marginalized and vulnerable. Authorized to work in the US for any employer
Work Experience
Shelter advocate/navigator
Portland Homeless Family Solutions - Portland, OR
April 2021 to Present
Working with homeless families as their navigator to become housed and employed.. also identifying the barriers that needs addressing, finding a way to remove the barrier thus making the families really to reenter society
Duties include
Doing intact of new families
Setting them up with available resources
Introducing families to housing specialists and also retention specialists Encouraging families to participate in activities
Cooking
Laundry
Taking phone calls
Keeping up with daily logs
Making sure families check in
Shelter Advocate
Multnomah County covid19 overflow shelters - Portland, OR April 2020 to September 2020
Supervise shelter activities to ensure safety of participants.
● Maintain working knowledge of agency programs, services, and community resources.
● Provide advocacy, information, and referral services to participants.
● Assure cleanliness, sanitation, and upkeep of the facility, performing minor maintenance and cleanup duties as necessary or requested.
● Facilitate problem solving and provide crisis intervention services.
● Responsible for knowing and following policies and procedures, including program, agency, and building specific policies.
● Responsible for knowing and following procedures in emergencies and critical incidents.
● Maintain confidentiality of participants, staff, and agency.
● Coordinate with agency staff to ensure consistent delivery of services.
● Attend agency and program staff meetings.
Care Giver
Developmental Services, Inc - Columbus, IN
January 2009 to April 2010
Develops an individualized approach to client care or service delivery
● Daily-living skills such as bathing, grooming, dressing, toileting and meal preparation.
● Household maintenance including cleaning, laundry and reporting needed home repairs.
● Medication administration assistance and general supervision.
● Transporting and assisting in accessing community resources, shopping and other community-based activities.
● Transporting and assisting clients to any relevant appointments (medical, dental, counseling, etc.) Call Center Representative
Idaho Public Television - Boise, ID
August 1998 to February 2006
Outbound calls to customers regarding renewal of television subscription services.
● Utilizing empathy and persuasive techniques to promote renewals to assist the non-profit organization obtain funding
● Maintaining a positive, empathetic and professional attitude toward customers at all times.
● Responding promptly to customer inquiries.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments and complaints. Fundraising Advocate
Muscular Dystrophy Association - Portland, OR
June 2000 to April 2005
Organizing travel arrangements for major donors
● Processing expenses sheets and invoices.
● Provide information to internal colleagues or external enquirers.
● Handling sensitive information in a confidential manner.
● Answering telephone calls and passing them on.
● Managing staff appointments.
● Responsible for maintaining a list of corporate contacts for local/out-of state charity events. Shelter Advocate/navigator
PHFS
April 2021
Helping shelter guests become housed and employed. Finding out their barriers and over coming them Education
1yr college in Music Therapy
Eastern Oregon University - La Grande, OR
April 1980 to February 1981
Skills
• Ability to work collaboratively (10+ years)
• Strong organizational skills
• Ability to lead and manage multiple projects (10+ years)
• Strong oral/written communication and interpersonal skills (10+ years)
• Crisis Intervention (2 years)
• Fundraising (10+ years)
• Medication Administration
• Meal Preparation
• Cold Calling
• Intermediate computer skills
• Facilities Maintenance (2 years)
• Laundry
• Social work
• Computer literacy
• Customer service
• English
• Developmental Disabilities Experience
• Caregiving
• Data collection
• Case Management (2 years)
• Home Care
• Crisis management
• Individual / group counseling
• Motivational interviewing (2 years)
• Applied behavior analysis
Certifications and Licenses
CPR/First Aid
April 2021 to April 2023
Certification to administer FIRST AID/CPR.(adult.. child.. infant).. AED Food Handler
April 2021 to April 2023
Certification to handle food
Bloodborne Pathogens
April 2021
Blood born pathogens certification
Narcan
April 2021
Certification to administer Narcan
Trauma informed care
April 2021 to Present
Assertive Engagement
May 2021 to Present
Additional Information
Certificates available upon request
Contact this candidate