Office Assistant Customer Service

ANMERCIL R. CANONEO

**** ********* **. ***** **** HI 96782

********@****.******.*** & **********@*****.*** Tel #808-***-****

EXPERIENCE

APRIL 16, 2008 – PRESENT

DEPARTMENT OF COMMERCE & CONSUMER AFFAIRS: OFFICE ASSISTANT/ APPLICATION SPECIALIST.

335 MERCHANT ST

HONOLULU HI 96801

Supervisor: Cheri Makua 808-***-****)

Okay to contact this Supervisor: Yes

DUTIES & RESPONSIBILITIES:

- Responsible for ensuring quality control of a wide variety of Professional Vocational licensing, validating details of formal documents for processing with end result of issuance of government and state issued licenses and work permits. Work also involves processing of documents which includes: collecting license fees, license verifications, permits and reimbursement of fees for some denied applicants, process bounce checks, refunds and over payment. Evaluate and track applications, generate deficiency letters and correspond to notices of deficiency. Work often requires customer service-related work, in-person and via phone, work with a focus on conflict resolution and ability to respond to a variety of public inquiries.

2006 – APRIL 16, 2008

DEPARTMENT OF TAXATION- TAX CLERK

830 PUNCH ST, HONOLULU HAWAII 96813

Supervisor: John Pacheco- Retired

DUTIES & RESPONSIBILITIES:

-Direct work with tax-related documents, liens, clearance and application stated. Focus was on quality assurance to ensure documents have been completed to highest standards for state processing.

Provides taxpayer assistance through specialized work involving tax matters such as answering questions regarding their tax returns; examines and verifies accuracy and completeness of tax returns, determines and complete the applicable tax liabilities for individual income tax, General excise tax, withholding tax, transient accommodations tax, and others, Determines the issuance is tax clearances and provides assistance to taxpayers with any licensing and registration related problems.

EDUCATION

OCTOBER 2001

UNIVERSITY OF SAN JOSE-RECOLETOS,CEBU CITY, PHILIPPINES

Graduated in Bachelor Of Science Majoring Business Management.

SKILLS

Organizational Skills

Skilled at developing interpersonal rapport

knowledgeable in Microsoft Office Applications

Maintaining filing systems

Attention to detail

Flexibility

Prioritizing work loads

Ability to work under pressure

Time management

Adaptability

Highly motivated with the ability to accomplish multiple tasks through efficient time management.

ACTIVITIES

Active member of Filipino Chambers Of Commerce

2008-Present -Active Part-time Vocal Coach & Vocal Director at Nix Performing Arts Center.

2012-Present – Member of Singing Group Dynamic Trio

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