PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

YC YOBANY CALTEMPA

Yonkers, NY 10701 914-***-**** adsv72@r.postjobfree.com Personable Restaurant Manager monitors staff activities and coordinates workflows to support top-quality service.

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• Oversees operations and proactively addresses challenges to help teams succeed.

• Enforces high food quality and cleanliness standards to exceed guest expectations. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

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Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

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• Operations management • Customer engagement • Conflict-resolution

• Complaint resolution • Shift management • Employee training Employee schedule

management

• • Basic math abilities Hospitality and

accommodation

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April 2022 - Current

Restaurant Manager

Cafe Alaia Scarsdale, NY

Controlled day-to-day operations with shift management strategies and effective food and labor controls.

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• Worked with FOH staff to support superior service delivery. Assisted employees in understanding guest needs, providing guidance and constructive feedback.

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• Established and maintained open, collaborative relationships with employees.

• Developed weekly work schedule to meet business demands.

• Conversed with guests informally to obtain feedback on overall customer satisfaction. Demonstrated leadership, exemplary customer service and friendly, professional demeanor.

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• Conducted pre-shift line-up meetings with all FOH staff to prepare for service.

• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance. June 2020 - April 2022

Restaurant Captain

Half Moon Dobbs Ferry, NY

• Answered phone calls and logged dining room reservations.

• Handled and served wine and other beverages to patrons and decanted bottles.

• Advised customers on proper wine and liquor pairings for different foods.

• Satisfied customers with fast, friendly food service.

• Restocked stations and completed side work on time. May 2014 - June 2020

Restaurant Server

Harvest on Hudson Hastings on Hudson, NY

• Input bills, separated checks and processed payments with PoS system. Anticipated customer needs, providing beverage refills and asking questions about allergies and preferences.

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Delivered up-to-date service to each guest by memorizing changing menu options and daily specials.

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Trained more than 10 new employees, educating on policies and procedures, as well as strategies for exceeding sales targets and staying on top of side work.

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Supported efficient operations by restocking supplies and independently handling customers' concerns.

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