Service Representative Customer
Resume:
SUMMARY
Organized and motivated employee eager to apply time management and
organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of most computer systems. Offers vast experience connecting customers with services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
EXPERIENCE
DATCU Credit Union - Personal Service Representative Sanger, TX • 11/2021 - Current
DATCU Credit Union - Bank Teller
Sanger, TX • 07/2020 - 11/2021
CONTACT
*****.*********@*****.***
Sanger, TX 76266
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
Krum High School
Krum, TX • 05/2018
Associate of Applied Science:
Criminal Justice
North Texas Central College
Gainesville, TX
Emily Higgins
Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
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Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
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Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
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Helped customers open and close accounts, apply for loans and make sound financial decisions.
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Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
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Interpreted data to evaluate for lending ratios and product and service opportunities.
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Leveraged phone, e-mail, and video channels to perform regular customer outreach.
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Maintained position of trust and responsibility by keeping customer business confidential.
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Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
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• Responded and assisted customers with account inquiries and updates.
• Explained bank services, financial products and applicable fees to customers.
• Demonstrated expertise in identifying and mitigating potential fraud and
• Administrative Support
• Task Prioritization
Verbal and Written
Communication
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• Problem Solving
• Security Practices
• Adaptable and Flexible
Computer Proficiency and
Microsoft Office
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• Professional Appearance
• Active Listening
Candy Haven and Cakes - Customer Service Representative Denton, TX • 07/2017 - 07/2020
transaction risks.
• Welcomed customers and offered pleasant service during entire transaction.
• Directed specific questions to appropriate branch personnel. Entered customer transactions into computers to record transactions and issue computer-generated receipts.
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Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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• Provided excellent customer service to foster satisfaction and loyalty. Listened to guests to understand needs and help each person select optimal products and services.
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Greeted incoming patrons, offered menu advice and documented order details and special preferences.
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• Organized store by returning merchandise to proper areas and restocked displays. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
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Contact this candidate