Customer Service Store Manager

JEFF BRYAN

Greenville, NC *****

850-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting any and all problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Team leadership Customer service Inventory control Operations management Performance improvement Employee training Business management

SKILLS

Managing Laborers

Scheduling and Coordinating

Project Management

Issue and Conflict Resolution

Problem Anticipation and Resolution

Performance Monitoring and

Evaluation

Human Resources Oversight

Program Optimization

WORK HISTORY

05/2021 to Current Area Manager

M&C Assemblies – Greenville, United States

Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Resolved conflicts promptly to promote positive environment for customers. Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Transformed underperforming teams into productive, profitable teams. Planned operations to meet established schedules, factoring in order demands and business forecasts.

Directed workforce planning, customer retention and customer service management for multiple locations.

Managed 19 stores and up to 50 employees

07/2018 to 04/2021 CurrentStore Manager

American Freight Furniture and Mattress – Gulfport, MS Promoted to store manager after only 7 months of exceptional sales numbers and customer service

Maintained store standards in merchandising, security, and visual presentation Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands Addressed and resolved escalated customer complaints and worked to restore satisfaction

Provided consistent feedback and training to empower team members in confident and personable service- delivery.

04/2013 to 06/2018 Bartender Shift Manager

Hub Staceys – Pensacola, FL

Served food and alcoholic beverages in high-volume [Type] establishment, upholding superior record of positive feedback

Engaged guests with warm conversation, building bar loyalty and encouraging repeat business

Determined staffing needs for each shift and scheduled employees accordingly Ensured all liquor was properly secured before, during, and at end of shift Managed establishment finances, including counting cash and receipts and completing bank deposits

Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.

ADDITIONAL INFORMATION

Additional Information beverages., AWARDS RECEIVED, National Merritt Scholar, Who's Who among students and athletes, Citizenship Award for activities participated in around community, National Honor Society, Homecoming King, Mr. Challis High School, I

Contact this candidate