C URRICULUM VITAE

PERSONNEL DETAILS :

SURNAME : Hizaoui

NAME : Mahmoud

DATE AND PLACE OF BIRTH : 02/09/1981 Tunis

IDENTITY NUMBER : 04787271

CIVIL SATE : single

NATIONALITY : tunisian

E-mail : adsv5f@r.postjobfree.com

■ PHONE NUMBER : +216-********

■ ADDRESS : city el Hadikha 2 flat 14 appartment 142 Bardo Tunis.

Cursus of studies and diploma

institution

DIPLOMA

DATE PROCURMENT

El Hadika school

Tunis

bachelor – economic and management

Juin

2003/2004

The Higher institute of accountancy and business administration

(Tunis manouba)

Student in first round at the higher institute of accountancy and business administration

2004/2005

Higher professional institute of tourism(sousse el kantaoui)

Diploma in rooms division management

2005/2008

Training period :

Hotel ‘s name

Type of training

position

Period

Sol azur hotel : 4 stars (Hammamet)

Summer training

Housekeeping Room attendant

2 months 2006

Salima club hotel : 3 stars

(chain EL MOURADI Sousse)

Summer training

Receptionist

2months 2007

Afrika hotel :5 stars

(chain EL MOURADI Tunis)

Alternance

Receptionist and trainee in sells and marketing department

2 months 2007

Hotel mariot rennaissance 5 stars

Alternance

Housekeeping Room attendant

1 month 2007

Royale salem hotel 4 stars (Sousse)

Alternance

Receptionist

1 month 2008

Professionnel experience:

■ from 04/05/20116 to 20/03/2020 : receptionist in pacha hotel tunis 4 stars (congress hotel)

■from 03/01/2015 to 04/01/2016 : Housekeeping Room attendant

in acropole hotel les berges du lac (4 stars

Tunis )

■from 21/01/2014 to 21/12/2014 : Housekeeping Room attendant in concorde hotel doha Qatar

■ from 15 /10/2012 to15/10/2013 : front office agent in golden tulip hotel carthage 5 stars

■ from 01/04/2011 to 31/07/2012 : front office agent and laundry supervisor in sheraton hotel tunis ( stawoood prefered guest 5 stars )

■ from 01/02/2010 to 31/07/2010 :Receptionist in accrople hotel les berges du lac in tunis (5 stars) congress hotel

■ from 19/01/2009 to 19/09/2009 : front office agent royale salem hotel in sousse (4 stars) resort hotel

Skills and knowledge

_ Excellent command of English and written communication skills

_Tollerant for all guests and colleagues (regardless of race,sex,color or religion)

_Diplomatic

_ Positive

_ Able to make decision

_ Friendly & a people person

_Fast learner

_Team player

_Able to get on well with people from many different backgrounds

_Able to work under pressure at times

_Able to handle multitasks at the same time

_Able to do shift work

_Able to handle cash

_Able to sell

_Able to clean rooms

_obeying my supervisor ‘s instructions

_ Able to control guests ‘s rooms and provide for them all room facilities

_

languages (reading,written and spoken ) :

ARABIC, FRENSH, ENGLISH, GERMANY, RUSSIAN AND Italien .

Mastered tools:

■ Systems of exploitation: Win95/98/mille, Win NT, Win2000/xp. Vista / windows 7 .

■ Knowledge tools Microsoft office : power paint, Excel, word, .Publisher

■ THE HOTEL SOFTWARE : Fidélio, Arabsoft, Outix . OPERA

VARIOUS : ■ Internet ■ sport ■ TRAVEL ■ tourism ■

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