Case Manager
Resume:
Calinda Wilbanks
Michie, TN ****7
********@*****.***
Summary
Motivated professional offering planning and organizational skills along with case management skills. Personable team player with great customer service abilities. Fast learner and committed to continuous self-directed learning.
Skills
● Word Processing
● Report Development
● Schedule Management
● Independent Worker
● Advanced Excel functions
● Strategic Planning
● Organization and Time Management
● Planning and Coordination
● Verbal and Written Communication
Experience
October 2020-Current
South Central Correctional Facility, Clifton, TN - Re-Entry Specialist
● Assist offenders expiring their sentence get home plans
● Assist offenders paroling their sentence get halfway house approval
● Assist offenders expiring and paroling get essential documents such as Birth Certificates and Social Security Cards
● Assist offenders expiring and paroling get their State Identification and Driver’s Licence and issued either.
● Facilitate meetings between offenders and halfway houses.
● Assist offenders prepare to get on their feet when they expire or parole their sentence
● Work with the Institutional Parole Officers to get approved home plans for offenders October 2019-October 2020
South Central Correctional Facility, Clifton TN - Case Manager
● Assist offenders with day to day needs, such as paperwork and sanitation needs
● Maintained sanitation of the building I was assigned to
● Was point of contact for the Unit Manager
2
● Was point of contact for the segregation unit
● Worked as pod officer when needed
● Worked on yard when needed
May 2019-October2019
South Central Correctional Facility, Clifton TN - ABE Instructor
● Created individualized lesson plans for offenders who did not have their high school diploma or GED
● Taught offenders of different grade levels
● Assisted with different events on compound
● Assisted with compound-wide searches
● Assisted with feeding compound during lockdown
December 2017- May 2019
Wal-Mart, Corinth, MS- Customer Service Manager
● Managed cashiers, cart pushers, service desk associates, and maintenance workers
● Accounted for money in multiple registers
● Handled returns that customers decided they did not want
● Managed customer complaints and handled them appropriately February 2017- December 2017
Wal-Mart, Corinth, MS- Cashier
● Responsible for transactions handled at register
● Ran self-check area
● Assisted Customer Service Managers in tasks
June 2016-April 2017
Cracker Barrel, Corinth, MS- Server
● Trained other servers
● Handled guest complaints
● Worked with other servers to take care of guests Education
August 2012-December 2014
University of Tennessee at Martin, Martin TN - Secondary Education: History Bachelors in Arts: Secondary Education: HIstory with an emphasis in Economics. August 2004- May 2008
McNairy Central High School- High School Diploma
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