Assistant Customer Level Positions
Resume:
George Alvarado
Phoenix, AZ 85040
****************@*******.***
Objective
To coach mentor and train.
Reduce over time.
Provide support for employees.
Set boundaries.
Develop interpersonal skills.
Maintain relationships.
Set & develop routines.
Work environment goals.
Offer transparency.
Ask for feedback.
Improve customer engagement.
Talent acquisition goals.
Encourage teamwork.
Skills Profile
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and a strong work ethic.
Leadership.
Honesty and integrity.
Work History
Food 4 Less – Las Vegas, NV – March 1997 – August 2011
Customer 1st Manager
As a Customer 1st Manager I was responsible for all Front End activities, operations, personnel. I have effectively lead, supervised, coached and trained all direct reports; Assistant Customer 1st Manager, Front End Leads, Person in Charge (PIC), Cashiers and Customer 1 Clerks. Duties included ownership and implementation of all front end programs and policies regarding the Food
4 Less/Food CO’s Customer 1st strategy. Clarified expectations for all direct reports and held them accountable for delivering on Customer 1st. This included engaging all Customers while providing them with a well stocked, clean safe store. I partnered with the Store Director in selecting the right people for all entry level positions to include recruiting, interviewing, and hiring processes. I developed succession planning through mentoring, coaching and training while developing an inclusive business culture.
Co-Manager
Overall responsibility includes overall operations in the Grocery, General Merchandise, Frozen Food, Liquor and dairy/Deli to include planning, supervising, coordinating, maintaining, and implementing company merchandising and promotional activities. Accepted full responsibility for ordering and maintain in stock conditions for all merchandise sold in non-perishables and is responsible for customer satisfaction, supervision of members, and schedule of labor, ordering and the inventory of product, stocking of the product, cleanliness of the department and completion of the required paperwork to ensure accurate receipts and payment of bills. Accepted full responsibility for the Store Director’s and /Assistant Store Director functions in his/her absence. This includes engaging all Customers while providing them a well stocked, clean, safe
store. Assisted store management in maximizing sales, minimizing shrink and controlling labor expenses.
UPS -Aberdeen, SD - May - 2012 – Jan - 2022
Trained to handle US DOT & OSHA hazardous chemicals. ... For hazmat shippers, US DOT's 49 CFR regulations required.
Hazmat training covered on five distinct topics defined in 49 CFR 172.704: General Awareness, Function-specific, Security Awareness, Security Plan, and Safety Training.
Manage, plan, organize, and direct all employees assigned.
Work with Central Dispatch to develop a line haul plan to effectively and efficiently moving freight to destinations within UPS company service standards.
Applied leadership and analytical skills to execute company and personal goals.
Grainger – July-2019
OSR-Responsibilities
Services multiple customer locations doing the following:
oReceives and stocks purchased product in designated customer locations
oEnsures proper product stocking levels at customer locations by scanning for orders as inventory is depleted
oOversees customer inventory locations by ensuring proper labeling and quantities on hand are accurate
Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. This includes scanning, put away and spot buys of products.
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
Follows designated route as defined by routing software application and tracking tools
Documents standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service
Identifies continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities
Complies with the safety and inspection requirements of the facility where the service is being provided.
Reference
Center Business Mgr UPS Joe Mueller 507-***-****
Mgr, Onsite Services Nicholas Marlow 712-***-****
Store Mgr Ruben Garza 480-***-****
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