Customer Service Assistant Manager
Resume:
Isaiah Hawkes
Professional Summary
Enthusiastic management professional with demonstrated success
supervising staff and building teams. Skilled in solving complicated issues and making proactive operational changes. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Work History
LB12 - Lead Driver
Atlanta, GA
07/2020 - Current
● Loaded and secured items in trucks to avoid damage to parcels during delivery.
● Implemented and supported company quality and safety improvement efforts.
● Checked in with dispatch service and updated with current location.
● Updated personal logs and business tracking documents accurately and according to schedule requirements.
● Delivered goods and products to customer on time and in excellent condition.
● Installed and serviced household appliances
● Machinery repair and modifications
● Prepared product or service reports by collecting and analyzing customer information
Allied Universal Security - Security Professional
Atlanta, GA
01/2020 - 07/2020
● Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
● Provided safety reports and data analysis to building managers to inform security processes.
● Recorded incident reports with detailed accounts of occurrences.
● Monitored property and investigated areas of suspicion. ******.******@*****.***
Clarkston, GA 30021
Skills
● Improvement planning
● Customer rapport
● Teamwork and Collaboration
● Dependable and Responsible
● Employee Development
● Organizational Development
● Problem Solving
● Operations
Education
05/2019
Georgia State University
Atlanta, GA
Bachelor of Arts : Sociology
(Minor: Psychology)
Technical Skills
Microsoft Office Suite
● Supervised grounds, employee entrances and exits and security officers on duty. Performed guard duties by making judgment decisions within proper policy and procedures.
Finish Line - Assistant Manager
Atlanta, GA
05/2018 - 11/2019
● Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
● Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.
● Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
● Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
● Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
● Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
● Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
● Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
● Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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