Time Sales Support Agent
Resume:
Tina Bundrick
Oates
Candidate: Part Time Sales Representative
Professional Summary
Results-oriented professional with over 15 years of advanced customer service experience. Proven to
be an empathic listener and subject matter expert
whose goal is to exceed customer expectations.
Values a workplace that encourages creativity,
team building and positivity. Aiming to leverage
abilities to successfully fill the open position of Part time Sales Representative. Eight years of remote
work experience.
Work History
Caregiver/Health Insurance
Navigator
Private Care, Rock Hill, SC
• Verified insurance coverage by either telephone
or online contact confirming coverage and
correct reimbursement of benefits by estimating
patients financial responsibility resulting in 90% fully covered benefits.
• Achieved 30% savings for patients by contacting
insurance companies to discuss and resolve
unpaid and incorrectly paid claims.
• Empathic ear to patients, providers and other
third parties.
• Created digital medical information file.
Maintained 100% current information based on
provider appointments or tests result.
• Researched eligibility for prescription cost
assistance programs. Tier 3 and Tier 4
classification. Resulting in $100s of dollars
savings.
• Adept negotiator with ability to communicate
correct processes professionally.
• Utilized all forms of communication to answer
client, resolve issues or improve processes.
• Exposed to neurology, orthopedics, oncology,
cardiology and mental health specialties.
Licensed Sales And Support Agent
State Farm, Taylors, SC
• Attained 30% above sales quota consistently.
Contact
Address
Rock Hill,SC, 29732
Phone
*****.*****@*****.***
http://linkedin.com/in/tin
abundrickoates
Skills
*Detail oriented and
efficient
*Critical Thinking and
decision making
*Proactive Self-Starter
*Excellent
Communication
*ICD-10-CM, CPT HCPCS
*Medical Terminology
*Anatomy and
Physiology
*MS Office and remote
work proficient
*Empathic listener
*Facilitator/Negotiator
*Product and project
management
*Time Management
*Continuous Learner
*Exceed KPI's
*Customer centric
2016-02 -
Current
2015-06 -
2016-02
• Achieved 98.9% customer satisfaction rating.
Increased revenue by 15%.
• Managed fast paced environment that required
ability to navigate customer queries
expeditiously.
• Verified coverage, benefits, claims and co-pays
and prior authorization.
• Spearheaded project re-design of
documentation process increasing efficiency by
45%.
• Accomplished seamless delivery of extremely
complex, broad ranged services across multiple
platforms utilizing dual monitors and multiple
sources of information.
• Generated 95% resolution to customer inquiries
with one contact.
• Pivoted from one product to another product if
needed that best suited customer needs based
on customer inquiry.
Licensed Customer Service
Representative
State Farm, Rock Hill, SC
• Increased retention 20% by attaining customer
satisfaction rate of 98.5%.
• Managed fast paced environment that required
ability to navigate various software across
multiple platforms while seamlessly interacting
with customer.
• Attained 85% success rate of answering
customer inquiries with one phone call or
interaction.
• Accomplished 90% of meeting project deadlines
prior to due date.
• Pivoted from one product to another product
best suited for customer needs based on
customer inquiry if needed.
• Provided primary customer support to internal
and external customers.
Education
Bachelor of Science: Business
Administration-Marketing
Winthrop University - Rock Hill, SC
• Completed professional development in
Promotion Management, Sales & Relationship
Marketing
Certificate of Completion Medical
2014-09 -
2015-06
2021-08 -
2022-02
Coding/Billing: Medical Billing And
Medical Coding
CareerSteps - Lehi, UT
Completed 124 hour practicum in Medical Billing
and Coding equal to one year experience for AAPC.
.
Contact this candidate